Main Street Otterburn , Newcastle upon Tyne, NE19 1NS, United Kingdom
#1 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 431 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.1
Staff
9.9
Value for money
8.9
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
William
United KingdomA slightly bouncy mattress.... this is really only nit-picking as there is very little not to like! The only other thing we didn't like was that we were only there the one night, we would have loved to have stayed for longer.
A really beautiful hotel with fantastic, friendly, welcoming staff. It looks just like something out of a picture book. We had the fortune to have both diner and breakfast during our stay and the food was outstanding. The room was really quiet and a good size (we were in the library room, complete with a slew of books!).
Stayed in May 2024
Reviewed: 27 May 2024
Natalie
United KingdomThe room was lovely and clean - only issue to raise was the water pressure in the shower was very low on warm water.
Absolutely stunning castle. The staff were lovely and the food delicious! Would definitely stay here again :)
Stayed in May 2024
Reviewed: 21 May 2024
Alan
United KingdomGreat parking, very quiet, very good food and staff were just lovely and very helpful. Very characterful property
Stayed in May 2024
Reviewed: 12 May 2024
Victoria
United KingdomNothing
Beautiful place and fantastic family service , made you welcome and at home and at the same time you knew you were a guest
Stayed in May 2024
Reviewed: 5 May 2024
Samantha
United KingdomNothing
Staff were friendly and welcoming. Lovely room. Great location
Stayed in May 2024
Reviewed: 30 April 2024
Paul
United KingdomAll of it. Beautiful
Absolutely magnificent setting. The internal decor was in line with the castle.
Stayed in April 2024
Reviewed: 29 April 2024
Gary
United KingdomNothing
Lovely place and surroundings very friendly and welcoming lady on reception
Stayed in April 2024
Reviewed: 27 April 2024
Gary
United KingdomStaff were excellent. Very friendly and welcoming. Very comfortable mattrass and pillows
Stayed in April 2024
Reviewed: 22 April 2024
Margaret
United KingdomThere was nothing we didn't like.
This is such a friendly place to stay, it has a wonderful atmosphere and the family who live there and run it made us feel very welcome. The breakfast was delicious, there was gluten free cereal and toast which is always a bonus. We will definitely stay at Otterburn Castle again whenever we are in that area 🌟🌟🌟🌟🌟
Stayed in April 2024
Reviewed: 14 April 2024
Eleanor
United KingdomThe most welcoming and fantastic hosts. We had a lovely stay!
Stayed in April 2024
Reviewed: 6 April 2024
Natalie
United KingdomAbsolutely nothing, cannot fault anything.
This is a family run business and a family that care about their guests. Ellie and her son Alex were so welcoming and made us feel like one of the family. The castle is absolutely stunning and has so much character and charm. The food was outstanding, amazing menu choices, cooked to perfection and beautifully presented. The room is spacious and has everything you need and the bed was super comfy. We are already planning our next visit as this place is absolute perfection 👌
Stayed in April 2024
Reviewed: 6 March 2024
Cockburn
United KingdomVery welcoming and friendly staff and nothing was a problem to them.
Stayed in March 2024
Reviewed: 2 March 2024
Jtownsend
New ZealandN/A
We absolutely loved staying here. Super kind genuinely friendly hosts, an incredible dinner for vegan/gluten free allergies) and a wonderful atmosphere/cosy fire. Thank you so much for having us, we will be back one day.
Stayed in March 2024
Reviewed: 29 February 2024
Amy
United KingdomWe loved everything there was nothing to dislike.
The character and charm of it. It was well cared for. The interior decoration and style suited the property. The fire in reception area made the property feel cosy and the fire in the lounge too.
Stayed in February 2024
Reviewed: 25 February 2024
Clive
United KingdomInternet access a bit hit and miss in the bedroom. This was known about before and in literature but excellent coverage in the main areas of the hotel.
staying in an amazing castle with so much character and history. Staff lovely and great attention to detail and care for their guests.
Stayed in February 2024
Reviewed: 19 February 2024
Nisa
United KingdomAs we entered the foyer of the hotel..We were met by a lovely hot glowing fiřë! A lovely touch. Then the welcoming smiling faces of Alex and his Mum... the owners of the hotel ... Alex showed us to our room where I was pleasantly surprised by the size of it! Bed was lovely and comfy ... We ate in the restaurant and the food was delicious!! I'd highly recommend the salmon on a bed of beans. And the sticky toffee pudding! We had a lovely 2 night stay in this friendly relaxed beautiful castle in the countryside x ⁹
Stayed in February 2024
Reviewed: 18 December 2023
Paul
United KingdomNo lift to get to 2nd floor, however staff are willing to carry all bags up and down staircase.
Very pleasant stay, warm comfortable room, very friendly staff.
Stayed in December 2023
Reviewed: 16 December 2023
Tracy
United KingdomN/A
Staff were excellent, food was lovely, place was stunning. Would love to revisit
Stayed in December 2023
Reviewed: 16 December 2023
Alison
United KingdomNothing
Staff were amazing, room was massive lovely and warm. Would deffo go again
Stayed in December 2023
Reviewed: 4 December 2023
Michael
United KingdomAbsolutely beautiful building
Stayed in December 2023
Reviewed: 30 November 2023
H
United Kingdomthe weather but the staff couldnt help that
Staff was friendly and very helpfull. Room was clean and comfortable. Breakfast was lovely.
Stayed in November 2023
Reviewed: 30 November 2023
Jules
United KingdomBed uncomfortable due to being very soft and lumpy pillows.
Beautiful place full of character, lovely lounge area with log fire to chill with a drink.Very large bedroom and bathroom which also had lots of Character. Food was amazing.
Stayed in November 2023
Reviewed: 14 November 2023
Kath
United KingdomNothing to not like
Evening food and breakfast were excellent
Stayed in November 2023
Reviewed: 12 November 2023
Lynne
United KingdomN/a
Great character
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content