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Reviews of Otterburn Castle

Main Street Otterburn , Newcastle upon Tyne, NE19 1NS, United Kingdom

#1 of 59 hotels in Newcastle upon Tyne

Guests' Choice

Review score

Based on 430 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.6

  • Facilities

    9.1

  • Staff

    9.9

  • Value for money

    8.9

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Showing 1 – 25

  • Reviewed: 28 May 2024

    10
    Fairytale looks with exceptional staff.
    • Leisure trip
    • Couple
    • Select Double Room
    • Stayed 1 night

    A slightly bouncy mattress.... this is really only nit-picking as there is very little not to like! The only other thing we didn't like was that we were only there the one night, we would have loved to have stayed for longer.

    A really beautiful hotel with fantastic, friendly, welcoming staff. It looks just like something out of a picture book. We had the fortune to have both diner and breakfast during our stay and the food was outstanding. The room was really quiet and a good size (we were in the library room, complete with a slew of books!).

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Lovely
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was lovely and clean - only issue to raise was the water pressure in the shower was very low on warm water.

    Absolutely stunning castle. The staff were lovely and the food delicious! Would definitely stay here again :)

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very pleasant.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night

    Great parking, very quiet, very good food and staff were just lovely and very helpful. Very characterful property

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Fantastic , loved it 😍 😊👍
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Beautiful place and fantastic family service , made you welcome and at home and at the same time you knew you were a guest

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    Would happily return and stay again
    • Leisure trip
    • Couple
    • Select Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff were friendly and welcoming. Lovely room. Great location

    Stayed in May 2024

  • Reviewed: 30 April 2024

    10
    Looked after from the minute we walked in until we walked out.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    All of it. Beautiful

    Absolutely magnificent setting. The internal decor was in line with the castle.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Brilliant
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Lovely place and surroundings very friendly and welcoming lady on reception

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were excellent. Very friendly and welcoming. Very comfortable mattrass and pillows

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    The atmosphere, friendliness and breakfast were the best
    • Business trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothing we didn't like.

    This is such a friendly place to stay, it has a wonderful atmosphere and the family who live there and run it made us feel very welcome. The breakfast was delicious, there was gluten free cereal and toast which is always a bonus. We will definitely stay at Otterburn Castle again whenever we are in that area 🌟🌟🌟🌟🌟

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Wonderful warm welcome
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The most welcoming and fantastic hosts. We had a lovely stay!

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Absolutely nothing, cannot fault anything.

    This is a family run business and a family that care about their guests. Ellie and her son Alex were so welcoming and made us feel like one of the family. The castle is absolutely stunning and has so much character and charm. The food was outstanding, amazing menu choices, cooked to perfection and beautifully presented. The room is spacious and has everything you need and the bed was super comfy. We are already planning our next visit as this place is absolute perfection 👌

    Stayed in April 2024

  • Reviewed: 6 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very welcoming and friendly staff and nothing was a problem to them.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    10
    A charming castle with amazing staff! Book now!
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night

    N/A

    We absolutely loved staying here. Super kind genuinely friendly hosts, an incredible dinner for vegan/gluten free allergies) and a wonderful atmosphere/cosy fire. Thank you so much for having us, we will be back one day.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    10
    Exceptional and friendly service with great food too. We felt so welcome and like we were friends of the team. In fact n
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We loved everything there was nothing to dislike.

    The character and charm of it. It was well cared for. The interior decoration and style suited the property. The fire in reception area made the property feel cosy and the fire in the lounge too.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet access a bit hit and miss in the bedroom. This was known about before and in literature but excellent coverage in the main areas of the hotel.

    staying in an amazing castle with so much character and history. Staff lovely and great attention to detail and care for their guests.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    As we entered the foyer of the hotel..We were met by a lovely hot glowing fiřë! A lovely touch. Then the welcoming smiling faces of Alex and his Mum... the owners of the hotel ... Alex showed us to our room where I was pleasantly surprised by the size of it! Bed was lovely and comfy ... We ate in the restaurant and the food was delicious!! I'd highly recommend the salmon on a bed of beans. And the sticky toffee pudding! We had a lovely 2 night stay in this friendly relaxed beautiful castle in the countryside x ⁹

    Stayed in February 2024

  • Reviewed: 18 December 2023

    8.0
    Welcoming and good value for money.
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night

    No lift to get to 2nd floor, however staff are willing to carry all bags up and down staircase.

    Very pleasant stay, warm comfortable room, very friendly staff.

    Stayed in December 2023

  • Reviewed: 16 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Select Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Staff were excellent, food was lovely, place was stunning. Would love to revisit

    Stayed in December 2023

  • Reviewed: 16 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Select Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff were amazing, room was massive lovely and warm. Would deffo go again

    Stayed in December 2023

  • Reviewed: 4 December 2023

    10
    Special place to stay for my wife’s birthday
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Absolutely beautiful building

    Stayed in December 2023

  • Reviewed: 30 November 2023

    9.0
    lovely 2 night stay
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 2 nights

    the weather but the staff couldnt help that

    Staff was friendly and very helpfull. Room was clean and comfortable. Breakfast was lovely.

    Stayed in November 2023

  • Reviewed: 30 November 2023

    10
    Would definately recommend. Lovely accommodation and fantastic owners who are on site
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bed uncomfortable due to being very soft and lumpy pillows.

    Beautiful place full of character, lovely lounge area with log fire to chill with a drink.Very large bedroom and bathroom which also had lots of Character. Food was amazing.

    Stayed in November 2023

  • Reviewed: 14 November 2023

    9.0
    Wedding Anniversary stay lovely people and food
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night

    Nothing to not like

    Evening food and breakfast were excellent

    Stayed in November 2023

  • Reviewed: 12 November 2023

    10
    Staff so friendly couldn’t do enough
    • Leisure trip
    • Couple
    • Classic Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Great character

    Stayed in November 2023

Showing 1 – 25

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