Main Street Otterburn , Newcastle upon Tyne, NE19 1NS, United Kingdom
#1 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 431 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.1
Staff
9.9
Value for money
8.9
Free WiFi
10.0
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End of dialog contentReviewed: 18 June 2023
Joanne
United Kingdomnothing
The castle is amazing - set in beautiful grounds
Stayed in June 2023
Reviewed: 18 June 2023
David
AustraliaThe rooms were a bit austere.
A lovely historical location near the stunning Northumberland National park and a wonderful place to stay. Lots of atmosphere. Very warm and welcoming staff and great dinner and breakfast. A really good place to stay. Recommend it!
Stayed in June 2023
Reviewed: 17 June 2023
Michael
United KingdomPleased with everything
Great meals and service, warm welcome, thoroughly enjoyed our stay
Stayed in June 2023
Reviewed: 17 June 2023
Elaine
United KingdomBeautiful old castle with amazing staff.
Stayed in June 2023
Reviewed: 17 June 2023
Mavis
United KingdomA mix up over room as I’d booked downstairs room due to mobility problems, and was allocated second floor room. It was soon solved and I was given downstairs room with no hassle
A beautiful historic place to stay. Family run, a lovely friendly atmosphere. Dinner was served in a beautiful old dining room. Food and service were excellent. Breakfast - plenty of options and delicious
Stayed in June 2023
Reviewed: 14 June 2023
Kelli
United StatesNothing! We loved every bit of our stay!
The staff was extremely helpful and lovely! The grounds were beautiful and immaculately maintained. It was a wonderful stay and we hope to visit again!
Stayed in June 2023
Reviewed: 14 June 2023
Karen
Abkhazia, GeorgiaA beautiful building , staff very friendly and welcoming
Stayed in June 2023
Reviewed: 10 June 2023
Samuel
United KingdomThe view from the room wasn’t the best. We were out for the majority of the stay so it wasn’t an issue but for a longer stay a nice view would be preferred.
The history and the location was brilliant. It’s such a unique place to stay. The rooms have antique furniture and the experience was great. The staff were attentive and welcoming and made the stay even better for us.
Stayed in June 2023
Reviewed: 9 June 2023
Mary
United KingdomNothing
The owners Ellie and Alex were so kind and helpful. Loved the main rooms and my room which was actually 4 rooms. I fell in love with this place
Stayed in June 2023
Reviewed: 8 June 2023
Aileen
United KingdomNothing
Breakfast was made to order plenty ti chose from
Stayed in June 2023
Reviewed: 7 June 2023
Zehra
United Kingdomnothing
magical
Stayed in June 2023
Reviewed: 6 June 2023
Natasha
United KingdomNothing
Staff was friendly, castle was lovely and clean and breakfast was delicious.
Stayed in June 2023
Reviewed: 6 June 2023
Mitzi
United KingdomIt was difficult to get wet in the shower the pressure was so low.
Everything.
Stayed in June 2023
Reviewed: 5 June 2023
Emma
United KingdomThe da utilise were excellent and the castle had a real atmosphere surrounding it. My only slight criticism is that the bed and pillows were rather firm and so I woke up with a sore neck, but that is probably just personal preference
Upon arrival the lady at reception was super friendly and welcoming and made us feel relaxed after a long journey. The castle grounds were clean and provided a lovely place to sit in the sun. The room itself was a nice size, however our bathroom was carpeted which was an odd surprise. The bar and breakfast facilities were great and the staff were always helpful and chatty so made us feel very welcome. The castle even had two cats whom strolled around the property and were very friendly.
Stayed in June 2023
Reviewed: 1 June 2023
Julie
United KingdomNothing
The castle and staff were excellent
Stayed in May 2023
Reviewed: 29 May 2023
Joanne
NetherlandsFabulous hosts: very friendly and accommodating. Delicious breakfast and dinner experience.
Stayed in April 2023
Reviewed: 25 May 2023
Susan
United Kingdomnothing
being an old castle building
Stayed in May 2023
Reviewed: 8 May 2023
Natalie
United KingdomEverything was great- but the shower was difficult to get the shower hot. It was quite expensive for one night, however would like to spend more time at the hotel next time as was staying for a wedding.
The loveliest hotel with such friendly hosts. Staff were absolutely lovely. Loved the fact it’s dog friendly, I would like to visit with my dog next time Bedroom was massive, more like a suite. Beds brilliant, felt very luxurious.
Stayed in May 2023
Reviewed: 8 May 2023
Joanne
United KingdomEverything perferct from the rooms and the service.we ate in the restaurant and the food was excellent.breakfast was really good as well,had a full english and there was also a good selection of fruit.there was also breakfast bars n cereal,would highly recomend a stay here
Stayed in May 2023
Reviewed: 8 May 2023
Tracey
United KingdomGreat location. Plenty parking. Friendly and helpful staff. Very clean. Good cooked breakfast.
Stayed in May 2023
Reviewed: 8 May 2023
Sally
United KingdomHotel not a pub, so although wine, whisky, and bottled beers are available, the real ale is a 5 minute walk away
It is as beautiful in reality as shown in the photos. Ellie and Alex are so helpful, accommodating, and friendly. A comfortable, stunning location, comfy beds, large rooms, big bathrooms. Fabulous food. It was a lovely 2-day break in the middle of a week's walk. Good pub and beer down the road.
Stayed in May 2023
Reviewed: 30 April 2023
Benjamin
United KingdomThe hospitality was first class the owner and her son were impeccable and made you feel comfortable and at ease. The food was exceptional and the location for the surrounding countryside was ideal. Really enjoyed our stay.
Stayed in April 2023
Reviewed: 27 April 2023
Paul
United Kingdomstaff Friendly totally different to staying in a normal hotel
amazing place to stay
Stayed in April 2023
Reviewed: 24 April 2023
Amanda
United KingdomLocation was stunning, lovely old castle, very friendly and helpful staff, great food!
Stayed in April 2023
Reviewed: 24 April 2023
Elizabeth
United KingdomNo hot water to the shower and no water at all to the bidet!
lovely big room, perfect location, friendly helpful staff. atmospheric venue
Stayed in April 2023
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