Windows are single pane and the street noise was continuous and disrupted sleep

Location, cleanliness, friendly staff

Stayed in May 2024

perfect location and and a very comfortable room. I understand some rooms have been renovated and this was likley one of those.

Stayed in April 2024

No AC, no intercom

Good

Stayed in May 2024

No elevator from ground floor to reception

Good location for touristic spots

Stayed in May 2024

Some parts of the hotel are a little tired, but really this did not detract from the overall enjoyment of the stay.

The location is ideal, on Princes Street, perfect for exploring this beautiful city. Fantastic view from my window. The staff were charming and helpful and my room was immaculate. Very comfortable bed. Buffet breakfast was a great start to the day (excellent coffee). There are steps up to reception, but porterage was available and prompt As a. Solo female traveller I felt respected and safe. . I would certainly consider using the Waverley when I return to Edinburgh.

Stayed in May 2024

No air conditioning, which typically you wouldn't need in Scotland, but thanks to global warming, that is changing. The hotel is historic, so I understand why there's no air conditioning. The front desk staff will get you a fan if you ask.

Location was the best, beside Train station. Walking distance to Bus station for Rabbies Tours, Royal Mile and Grassmarket was close . Hotel right on Princes Street, very close to Marks & Spencer! Took an airport Link bus, cost 8 pounds per person return, was literally one street over!

Stayed in May 2024

Our first room was very dark so we upgraded. After a month and several emails and phone calls we have not yet been reimbursed with our deposit. We have sent photos of our account to show that the charge was deducted but still no refund. Never had this problem with a hotel before.

The location was excellent very central. We changed rooms and were very pleased with second room. Breakfast and any meals we had in the hotel were excellent. The staff were very nice and Angeline on Reception was extremely helpful and pleasant.

Stayed in April 2024

Our room was on the back of the hotel overlooking the alley and there was some noise with people passing through the alley in the early hours of the morning.

The hotel’s location is a strength being next to the Link100 bus to the airport, steps from the Waverley Station and in the heart of Edinburgh. Everything is within walking distance. We had a room for three persons (adults) with three single beds on the 1st floor. It was sufficiently large as was the bathroom, clean and the beds were comfortable and the linens looking new. The staff at the reception where helpful.

Stayed in May 2024

I was in room 110, which has amazing views over the Scott Monument, but gets a lot of noise from busses, trams and pedestrians in street below. Needed to use earplugs to get to sleep.

Location is terrific, being very near Waverly Station, it was a comfortable bed, and lovely bathroom.

Stayed in May 2024

The location was wonderful!

Stayed in May 2024

There is absolutely no WiFi! I run a small business, and even though I was on holidays I still need to email people and look things up. Having no WiFi made this very difficult and frustrating. When I asked the staff about it, they just said there was nothing that could be done. The hotel is in need of refurbishment. It's literally the most I have ever paid for a hotel, and it's pretty tired. However, it was clean and comfortable, and the location is amazing.

Fantastic location, comfortable beds, historic building

Stayed in May 2024

I don’t think you could have done a lot about the only downside , the noise of traffic outside as I hardly slept . I should have bought earplugs !

The breakfast was very good a nice choice and well delivered

Stayed in May 2024

Our rom overlooked Prince Street and noisy due to trams, busses, trains. No AC and room was stuffy. Building could have used a general face-lift--carpets were worn, pain peeling in places.

Location was excellent for visiting all the sites in Old Town Edinburgh. Very close to tram stops. Good restaurants nearby.

Stayed in May 2024

No refrigerator in room, breakfast a sad affair at a steep price.

Great location, friendly staff, clean and comfy room.

Stayed in May 2024

Many stairs at entry

Awesome location, staff very helpful and welcoming

Stayed in May 2024

Pictures depicted rooms nicer than they were. Internet was so spotty that it was useless. The lack of air conditioning was a bit of a problem even in the month of May. So, probably a larger problem in the summer.

Location was excellent and staff was friendly.

Stayed in May 2024

Bar and restaurant covered by same personnel so often they are not where you need them for service.

Good location on Prince Street, but narrow entrance means manhandling cases up 3 awkward levels to reception although there is a bell to call for assistance.

Stayed in May 2024

The hairdryers are not so good....no power, no heat....the hotel could improve the quality of their hairdryers.

Great location, spacious rooms and delicious breakfast!

Stayed in April 2024

Breakfast was great and the breakfast room quite wonderful.

Stayed in April 2024

The only thing that was bothering me was the shower. Thre was good water pressure but when you turn on the shower the presure was not so good. May be it was beacuse of the shower handler. Dont know.

Everything was perfect.

Stayed in May 2024

slightly grubby/dated carpet etc in room

I arrived late, checked in without fuss, and went to sleep

Stayed in April 2024

The best location and delicious breakfast 🥰

Stayed in April 2024

The only downside was that there are no mini-fridges in the rooms. I also believe the rooms might get hot during heatwaves, as it was warm with direct sunlight coming through the windows. However, there is air conditioning in the room. Also, be prepared that breakfast starts at 7 a.m., so if you have, for example, a morning tour booked, you won't make it to breakfast.

We were surprised by how big the room was! There were three of us, and everyone had proper beds. The location is also excellent, the airport bus stops right next to it, and you can walk to the old town in less than 10 minutes. The train station is also less than 10 minutes away from the hotel. There's a decent-sized shop nearby where you can get some snacks.

Stayed in April 2024

A bit "old". Staff not familiar with Edinburgh could not make recommendations or help with directions. Restaurant pricey and food just " Ok"

Location was outstanding!!!Accessible to everything we wanted to do and see while in Edinburgh!

Stayed in April 2024