Fishergate, York, YO10 4FD, United Kingdom
#89 of 104 hotels in York
Guests' ChoiceBased on 6442 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.8
Facilities
8.0
Staff
8.7
Value for money
7.4
Free WiFi
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Ann
United KingdomWould prefer the toilet to be in the bathroom
Comfortable and in an ideal location with parking
Stayed in May 2024
Reviewed: 13 May 2024
Peter
United KingdomWas not informed of the pool being closed prior to booking.
Large car park. Close proximity to city centre. Friendly staff.
Stayed in May 2024
Reviewed: 12 May 2024
Jane
United KingdomBed for son was too hard. Bed was a sheet over an ottoman and he was uncomfortable.
Brilliant location. Nicely designed.
Stayed in May 2024
Reviewed: 10 May 2024
Shirley
United KingdomThe bed was to hard . Not enough condiments in room Parking quite expensive £16 a night is a lot of money Also, the price of breakfast £14 a night each is a lot and the drinks st bar is expensive for what you get
The room the hotel it's self
Stayed in May 2024
Reviewed: 10 May 2024
Radforth
United KingdomThe location was excellent looking on to the river.. Very peaceful.
Stayed in May 2024
Reviewed: 6 May 2024
Jo
United KingdomWould have liked some biscuits and perhaps hot chocolate sachets in the room. As there was a fridge, fresh milk would have been nice.
Well equipped comfortable room
Stayed in May 2024
Reviewed: 5 May 2024
Samantha
United Kingdomkids corner was a bit terrible should really invest in area for them.
room well lovely and plenty of space and clean and tidy. bar area was lovely vibe neat and tidy
Stayed in May 2024
Reviewed: 5 May 2024
Lauren
United KingdomThe room was very clean and not too far of a walk to the centre of York.
Stayed in May 2024
Reviewed: 5 May 2024
Alison
United KingdomAll good
Room and location
Stayed in April 2024
Reviewed: 5 May 2024
Stephen
United KingdomThe bread rolls were hard.
Really nice breakfast with a good selection of food.
Stayed in May 2024
Reviewed: 5 May 2024
Linda
United KingdomBreakfast the eggs not cooked properly
Big bed large room
Stayed in May 2024
Reviewed: 5 May 2024
Helen
United KingdomAir conditioning couldn’t seem to alter temperatures also breakfast was very expensive at £18 per person so we opted to go to Wetherspoons instead
Nice big room clean
Stayed in May 2024
Reviewed: 4 May 2024
Katie
United KingdomPool could have been open to use as I bought my 12 month old with me
The breakfast delicious 10/10
Stayed in May 2024
Reviewed: 4 May 2024
Colin
United KingdomRoom could have been a tad cleaner.
Staff very friendly, breakfast a total winner, amenities very good and just a short walk into York centre.
Stayed in April 2024
Reviewed: 4 May 2024
Sandra
AustraliaShower over the bath. Prefer just a shower.
Clean. Room was comfortable and spacious enough for two.
Stayed in May 2024
Reviewed: 2 May 2024
Lucinda
United KingdomThat you had to pay for parking. £32 for two nights was alot! I think if your staying at the hotel parking should be free! You pay enough to stay at the hotel!
The childrens corner! It was great that the children could play while we had a quiet drink. Location was superb! Not far from city centre attractions. Staff were polite, friendly and helpful 🙂
Stayed in April 2024
Reviewed: 1 May 2024
Karin
United KingdomThere was an electrical problem with most of the lights in my room, which I didn’t realise until it started to get dark on my first day and I tried to switch the lights on.
Good location, very clean and when half of the lights did not work in my room due to a electrical problem the maintenance team was very helpful and friendly.
Stayed in May 2024
Reviewed: 30 April 2024
De
United KingdomNothing.
Everything. From checking in late to food, amenities, etc. This is our 2nd time to visit York and our 2nd time to stay in this hotel. We love it.
Stayed in April 2024
Reviewed: 30 April 2024
Sarah
United KingdomParking is overpriced for what it is. Staff slightly rude and distracted.
Good, quiet location and a clean, spacious room.
Stayed in April 2024
Reviewed: 29 April 2024
Philip
United KingdomNon
The location was very good for the city
Stayed in April 2024
Reviewed: 28 April 2024
Jonathan
United KingdomThree of us shared the room, only two large towels were provided.
Friendly staff, easy check in process. Room was clean and comfortable. WiFi good. Price seems in line with comparable hotels in York. The location is a short walk (10-15 minutes) from the main hustle and bustle of the city centre.
Stayed in April 2024
Reviewed: 28 April 2024
James
SpainI think the parking charges are a bit excessive , as I remember when it was free, There modifications going on so through the day there is noise but only day time , The hotel is cashless, I find this discriminatory
The location is excellent , the room was very clean and adequately furnished, light and airy , The staff were helpful close enough to central York without been to close and enjoyed my stay would stay again
Stayed in April 2024
Reviewed: 28 April 2024
Mona
United KingdomLocation
Stayed in April 2024
Reviewed: 28 April 2024
Hocking
United KingdomDirty marks on the carpet
Comfy bed
Stayed in April 2024
Louisville, USA
Saintes-Maries-de-la-Mer, France
Shakespeare, Canada
Marino, Italy
Kerteminde, Denmark
Mikulov, Czech Republic
Poiana Brasov, Romania
Christchurch, New Zealand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content