4 Whitehall, Whitehall Quay, Leeds, LS1 4HR, United Kingdom
#6 of 44 hotels in Leeds
Guests' ChoiceBased on 5672 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
9.2
Facilities
8.8
Staff
9.1
Value for money
8.4
Free WiFi
8.7
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End of dialog contentReviewed: 3 June 2024
Denise
United KingdomThe breakfast situation wasn't too good, we decided one morning to have it in the hotel and the breakfast supervisor told us that because we hadn't booked it that we had to pay upfront and then both of my wife's bank cards wouldn't work anymore it then took about ten minutes to get the money through. We had been shown to a table as soon as we entered the restaurant. But after that everything went downhill. My wife has to go for my meals There weren't any trays to carry the breakfast's on. Then as she was given a kitchen trolley another staff member told my wife that she couldn't use it and it had to be taken back to the kitchen without knowing why she was using it, even after being told the reason she still said that it was to be taken back to the kitchen.
As we're both not good walkers the hotel was a bit too far from the city centre for my wife and myself, although I have a mobility scooter. The hotel was very clean and the staff were very very helpful towards us both. Our room was also clean and spacious enough for me to get the scooter into to charge and still left room for me to walk around with the use of crutches.
Stayed in June 2024
Reviewed: 2 June 2024
Kayyys6
United KingdomCar park was quite tight and narrow, so we had to drive extra carefully to ensure we didn't hit anything. Though we were glad to have found a hotel that also had parking options!
Excellent customer service. Was greeted by a friendly and polite member of staff who allowed us to check in early as well as pay for parking so that we didn't have anything to worry about upon checkout time. Parking was £15 which was reasonable for Leeds city centre, and we were able to find a spot easily. The room was nice and clean, with all the extra amenities, including ironing board, kettle, and fridge. Hotel was nicely situated too and was not noisy despite being in the city centre.
Stayed in June 2024
Reviewed: 1 June 2024
Charmaine
United KingdomIf I’m being picky the room was too warm.
Close to the centre and parking on site. Breakfast was nice. All staff helpful and friendly.
Stayed in June 2024
Reviewed: 1 June 2024
Tony
United KingdomGreat location
Stayed in June 2024
Reviewed: 1 June 2024
Neil
United KingdomNothing
Beds and room we're comfortable and clean, staff so helpful, great variety for breakfast, good location near the train station
Stayed in June 2024
Reviewed: 1 June 2024
Julie
United KingdomLove the quality of the room, friendliness of staff, being able to park onsite and ideally situated for the city centre.
Stayed in May 2024
Reviewed: 1 June 2024
Susan
United KingdomGreat location. Clean modern room.
Stayed in May 2024
Reviewed: 31 May 2024
Jeanette
United KingdomNothing
Absolutely fantastic hotel and location, All staff are so friendly, Breakfast was lovely and lots to choose from. Me & my daughter loved our stay and would definitely come back again without a doubt!
Stayed in May 2024
Reviewed: 31 May 2024
Sarah
United KingdomClean and comfortable room .Great choice for breakfast
Stayed in May 2024
Reviewed: 31 May 2024
Amy
United KingdomSecurity staff were a little rude
I loved the room and bed. Big space decorated nicely. I like the snowy backdrop.
Stayed in May 2024
Reviewed: 31 May 2024
Natalie
United KingdomN/A
The staff were lovely and allowed us to check in early and upgraded us to a larger room which was a nice treat. Good variety at breakfast.
Stayed in May 2024
Reviewed: 29 May 2024
Chloe
United KingdomBed’s could be a little comfier & the bar staff could be a little more enthusiastic
Great location, clean & great staff
Stayed in May 2024
Reviewed: 29 May 2024
Alan
United Kingdom10 min walk from railway station good. reception good bar and foodmenue 1a
Stayed in May 2024
Reviewed: 29 May 2024
Daniella
United KingdomNothing not to like.
I've stayed at this hotel maybe 4 or 5 times now, and I love that it is always clean and tidy, and the staff are polite and welcoming. I checked in on the 26th May and it was a nice surprise to get a room upgrade. We had a lovely stay and will always be back again soon.
Stayed in May 2024
Reviewed: 29 May 2024
Simran
United KingdomJust that one member of staff
We are always staying here but the first lady who took our booking was abit unbithered nit as smiley as the usual member of staff we have who always goes out of her way to help
Stayed in May 2024
Reviewed: 28 May 2024
Maureen
United KingdomThe breakfast was not brilliant and the coffee machines were not hot
Central location very comfortable and clean
Stayed in May 2024
Reviewed: 28 May 2024
Stephen
United KingdomParking
Easy to find
Stayed in May 2024
Reviewed: 28 May 2024
Anthony
IrelandWiFi was quite poor at times.
Very nice hotel in excellent location. Staff were very helpful and lovely breakfast in the morning
Stayed in May 2024
Reviewed: 28 May 2024
Janine
United KingdomNothing
Clean room, easy check in and out
Stayed in May 2024
Reviewed: 28 May 2024
Aaron
United KingdomAir conditioning not great, room didn't get very cold. Bad smell from sink in bathroom.
Large room, very comfortable, good facilities.
Stayed in May 2024
Reviewed: 28 May 2024
Julie
United Kingdombreakfast was not included in the stay
lovely modern hotel, lay out of the room was excellent and very quiet.
Stayed in May 2024
Reviewed: 27 May 2024
Josh
United KingdomCar park is very tight!
Beautiful hotel.
Stayed in May 2024
Reviewed: 27 May 2024
Samantha
United KingdomThe room was so comfortable. Great location for what we needed. Easy to park.
Stayed in May 2024
Reviewed: 27 May 2024
Antony
United KingdomSmall thing, why is the toilet in a separate small room, kind of weird! 🤣 ,
Perfect for 2/3 night city break, Leeds city centre on door step, nice gym with sauna and steam room. Breakfast was decent as well!
Stayed in May 2024
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