You don't have the correct level of staff. I mean that in terms of numbers. It's difficult, however you could do better. I've just seen the beach thing. The water will make your balls closer to your heart than your penis.

A personal environment. We liked that. Very Much

Stayed in May 2024

Only stayed for 1 night but was very happy with my stay.

Stayed in May 2024

Room very noisy outside early In morning with kitchen delivery

Great friendly helpful staff

Stayed in May 2024

Very comfortable and welcoming staff

Stayed in May 2024

Firstly I’m not a one to complain, I very rarely do but unfortunately certain things spoiled our trip. Water pressure wasn’t great, struggled to have a shower, and it was too noisy outside our room so we were awake from very early on. Other staff (except Lindsey) were not great. Especially the young girl with very long dark hair (tied in a bobble) who shouted from a distance “can I help you?” in the restaurant. We had a table booked and it is common courtesy to come up to customers when they have a reservation, not shout at a distance whilst doing something else. Had a free drink voucher for house wine or bottle beer (lovely gesture from Lindsey as we were there for a belated Birthday trip) or lager, to be told I couldn’t have a bottle of beer and I had to have draught ? Even though the voucher clearly stated a “draught or a bottle “ Hotel has so much potential as it’s in a perfect location and the hotel it’s self is nice, but the staff let it down. (I don’t think I’m the first person to comment on this) Service wasn’t great by anyone except Lindsey so it’s a real shame. (Few things happened) Staff could do with being trained better and having more manners.

Perfect location. Lindsey was fantastic

Stayed in May 2024

Poorly soundproofed room, could hear everything. People above our room and from the restaurant.

Good location, free parking and bus stop close by. Very good breakfast and friendly staff.

Stayed in May 2024

The bathroom door is glass so doesn’t give much privacy. Some of the restaurant staff were unprofessional and almost rude (seemed like a shock to them that we had reserved a table for dinner). Perhaps just inexperienced but their manner was rather odd.

Beautifully decorated hotel in a good location with free parking. Comfortable room and nice restaurant/bar area.

Stayed in April 2024

Nothing...street noise was loud though.

The biggest and nicest room during our 14 day scottish trip. Was a mansion in every sense of the word. 6 stars!

Stayed in May 2024

No rubbish bin in bathroom . We were in room 214 which was very noisy with doors banging in corridor and very little soundproofing . Bedside lamp was broken but still worked

Very clean . Great shower. Plenty parking . Very friendly helpful staff

Stayed in May 2024

10-15 minutes awat from center

Great rooms

Stayed in May 2024

The room is smaller than I expected.

Very good breαkfast. Hotel with nice vibe.

Stayed in May 2024

Nothing

The warm welcome by Lindsey made us feel immidiatly at home!

Stayed in May 2024

The heating in the bathroom couldn't be deactivated by the receptionists even at warm, sunny days with more than 20°C outside.

Very big, nice room.

Stayed in May 2024

Only fault was breakfast! Felt like it was overpriced for what we got and was not enjoyable- especially the watery scrambled eggs!

Staff absolutely amazing! Receptionist (didn’t catch her name) sooo lovely and welcoming and made our stay! Rooms were super clean and it was a stunning location providing a lot of comfort.

Stayed in May 2024

Room a bit too small

Comf, cozy, helpful staff

Stayed in April 2024

Our bathroom was odd, as there wasn't anywhere to hang towels for the shower and there was no space to place a washbag - a small additional storage would be great in such a large bathroom Our door had expanded at the top and made it very tough to open/close, especially if trying to do so quietly! (room 303 in the house)

Very good breakfast, easy parking, good room sizes, super friendly staff, very nice building and location.

Stayed in May 2024

All good

Large bedroom, good bathrooms

Stayed in May 2024

We were offered a nice suite in the New Town, The suite was fantastic, with everything needed for a longer stay.

Stayed in May 2024

Street noise while sleeping. Breakfast is additional cost.

Beautiful, spacious room and bathroom. A good walk to city center and sites.

Stayed in May 2024

Breakfast & our motorbike was nearly stolen , not a great start to the nc500

Hotel and staff were great, accommodation was brilliant

Stayed in May 2024

Tiny rooms, but very nice!

Stayed in May 2024

We were very disappointed in that the property advertises a mini bar in the room but there was an empty fridge. On querying why they told us that people always haggled about what they had and hadn’t used from the fridge. So we had to go out every day and purchase drinks for our fridge. A little annoying.

Loved the beautiful old building and stunning decor. Comfortable beds and gorgeous linen. Excellent location with a bus stop in close walking distance to take you straight into central Edinburgh. 15 minute bus roads and very affordable.

Stayed in May 2024

Great little hotel. A little bit noisy from traffic at night, but not enough to put me off. Eat dinner I. The restaurant, seafood Thai curry was amazing as was the choice of beers. Staff were very attentive. Not to dat from the city centre. Caught a bus in and walked back. All very easy.

Stayed in May 2024

No complimentary bottled water in room. Preferred original Classic twin room (which are fantastic) booked in main building not available on arrival. Issues with hot water ? ? ? I realise that times are hard. I just hope that standards are not dropping here. It would be a real shame....

Stayed in February 2024