14 Millbay Road, Plymouth, PL1 3LH, United Kingdom
#1 of 26 hotels in Plymouth
Guests' ChoiceBased on 958 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.0
Facilities
9.3
Staff
9.4
Value for money
9.2
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Elliott
United KingdomNa
Location Price
Stayed in April 2024
Reviewed: 3 May 2024
Zoe
United Kingdomn/a
A friendly welcome and a great vibe, nice room, quiet and comfortable.
Stayed in April 2024
Reviewed: 2 May 2024
Susie
United KingdomOnly the eggs
Everything except breakfast, it would be lovely to have a choice of eggs Apart from that it’s amazing.
Stayed in April 2024
Reviewed: 2 May 2024
Steve
United KingdomSlight issue but nothing major. Would have preferred fried eggs or poached for breakfast as opposed to just being offered scrambled.
Rooms were clean and spacious, Breakfast was excellent with good choices.
Stayed in April 2024
Reviewed: 2 May 2024
Michelle
United KingdomMaybe consider providing an iron and hairdryer in rooms but not a negative at all! Just personal pretence
Everything was spot on. Friendly relaxed staff with a positive attitude, clean modern rooms with great facilities. 24hr bar, lovely food and great atmosphere.
Stayed in April 2024
Reviewed: 30 April 2024
Julija
United KingdomIt was great experience that met all our requirements.
Great location, friendly staff and amazing service.
Stayed in April 2024
Reviewed: 30 April 2024
Patricia
United KingdomThe fact they didn't accept cash
The accessibility to the city centre and the Barbican. The staff were very helpful and polite, nothing seemed to be no trouble for them
Stayed in April 2024
Reviewed: 30 April 2024
Andy
United KingdomNothing
An excellent hotel, top class. Easy access to the Pavilions theatre next door,
Stayed in April 2024
Reviewed: 29 April 2024
Oscar
United KingdomThe area is undergoing regeneration, so there is a lot of construction in the area, but this is temporary and likely to be much better before too long.
Very stylish and welcoming space. The rooms were comfortable and modern with a funky look. The bed provided a comfortable sleep. Staff were very friendly and helpful without being intrusive.
Stayed in April 2024
Reviewed: 29 April 2024
Caitlyn
United KingdomN/A
Excellent staff, clean, room was lovely
Stayed in April 2024
Reviewed: 29 April 2024
Katie
United KingdomNothing
Clean and modern
Stayed in April 2024
Reviewed: 29 April 2024
Paul
United KingdomNothing
Clean, tidy and relaxed
Stayed in April 2024
Reviewed: 28 April 2024
Neal
United KingdomPleasant stay. And when you have stayed in the same hotel a few times now that creates expectations. These have been consistently met thank you.
Stayed in April 2024
Reviewed: 28 April 2024
June
United KingdomLight under the bed turned on when getting up, ok if on own but if 2nd person in room, would wake you up every time they got out of bed. An option to turn it off would be good.
Friendly & helpful crew, comfy bed, quiet room, good sri lankan curry in restaurant.
Stayed in April 2024
Reviewed: 28 April 2024
Sibgha
United KingdomMotion sensor light in the bedroom not very suitable for the sleeping baby in a travel cot
I requested a travel cot on booking and it was already set up in our bedroom which was fantastic Coffee Games room was great Cocktail on arrival is a welcoming touch
Stayed in April 2024
Reviewed: 28 April 2024
Mollie
United Kingdomnothing
it was everything and more that i wanted it to be for my birthday
Stayed in April 2024
Reviewed: 28 April 2024
Rankin
United KingdomEverything was fantastic..the staff were lovely, enthusiastic and very welcoming .I needed something printed out on my phone and the guy on reception did it for me..Everything was sparkling clean and breakfast was plentiful
Stayed in April 2024
Reviewed: 28 April 2024
Marilyn
United KingdomNothing
Very good
Stayed in April 2024
Reviewed: 28 April 2024
Lian
United KingdomFew hairs in the shower but that’s it
Very modern and great bar
Stayed in April 2024
Reviewed: 28 April 2024
James
United KingdomBreakfast no choice of eggs, just rubbery scrambled eggs sausages horrible bacon not good dripping in fat Continental breakfast was ok though
Hotel nice & clean
Stayed in April 2024
Reviewed: 28 April 2024
Marion
United KingdomTHere was no safe in the room and the hairdryer didn't work
Use of space and removing the wardrobe.
Stayed in April 2024
Reviewed: 28 April 2024
Nicola
United KingdomBetter lighting around the mirror in room as bathroom too stuffy after shower too do makeup . Better ventilation in there . On the main side of hotel there is no Moxy sign so differcult too find as there's no signage for hotel as your getting closer.
Loved the vibe of the rooms , everything you needed. Bed very comfortable
Stayed in April 2024
Reviewed: 27 April 2024
Georgie
United KingdomNothing it was perfect
Amazing atmosphere really well presented looking clean everywhere. absolutely amazing stuff super friendly. The breakfast in the morning was really good to definitely stay again
Stayed in April 2024
Reviewed: 27 April 2024
Stephanie
United KingdomGreat, clean modern hotel, perfect location. We watched a show at the pavilion and it's right next door so absolutely perfect, also bars and clubs are in walking distance as is the city centre. I would definitely return to this hotel.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content