4-18 Harrington Gardens, Kensington and Chelsea, London, SW7 4LH, United Kingdom
#696 of 1,005 hotels in London
Guests' ChoiceBased on 10004 hotel reviews
7.4Cleanliness
7.7
Comfort
7.8
Location
9.0
Facilities
7.4
Staff
8.0
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 5 June 2024
Samantha
United KingdomThe bathroom needs attention, discolouration around the tiles and grout on the floor, only 1 bathrobe provided (2 ) of us staying in the room. Coffee and tea items a bit sparse, could do with biscuits.
Breakfast was great, plenty of variety, concierge fantastic. Nice hotel. All staff very friendly
Stayed in June 2024
Reviewed: 4 June 2024
Robert
CanadaBreakfast options were not explained. I do not eat much. Ended up paying 20 pounds for a cup of coffee juice and a muffin. They have an a la carte option but staff only offered buffet.
Stayed in May 2024
Reviewed: 3 June 2024
Davorin
CroatiaExcellent position, great breakfast
Stayed in May 2024
Reviewed: 2 June 2024
Már
IcelandWhen asked the desk could not answer simple questions
Stayed in May 2024
Reviewed: 1 June 2024
Ahmad
United Arab EmiratesNoisy air conditioner
Location , staff, Bidet Shower
Stayed in June 2024
Reviewed: 31 May 2024
Francine
CanadaService is horrible; no one ever answers the phone....was there for three nights and reception, concierge or room service never answered phone at any time day or night. They also insisted on full payment on arrival which I had never done before. I had just transfered funds to the card I wanted to use for payment and it takes 24hrs to show on my account so I told them to wait til the day after my arrival to to process this as I was under the impression when I booked that I was paying upon check out. They made me feel like a criminal for asking this. Every time I asked a question at the front desk or concierge they hounded me "can you pay your bill please" over and ovet again, was really unprofessionsl. I stayed last year at The Savoy, a 5- star luxury hotel and they never asked for advanced payment. Also they had mentioned I could get a complimentary upgrade and then charged me 50L for it. Made me feel bad for using Booking.com also....will never stay there again!!!
I liked the room and that all rooms have bathtubs. The location is good.
Stayed in May 2024
Reviewed: 31 May 2024
Maria
SpainWe didn't like the continue noise. we were in 269 room and it was like an engineering machine was working around us with a constant noise very annoying. we had to sleep with earphones and music all the night and we couldn't rest well.
the location ,breakfast and beds
Stayed in May 2024
Reviewed: 31 May 2024
Cheryl
United KingdomThe dirty serving utensils at breakfast. They need to change them regularly and remove the food debris The beans spoon was sat on a dirty plate of bean juice, the eggs spoon was covered in congealed eggs
Overall a nice hotel, friendly staff and good location, very close to tube. We dropped our bag into the concierge until we were ready to come back from show, really friendly and the receptionist was super friendly and provided a room with 2 beds as I was travelling with my daughter. Nice quiet room too
Stayed in May 2024
Reviewed: 31 May 2024
Cornetta
United KingdomReception is always accessible and accommodating.
I have been several times and I feel it’s home from home when I am in West London
Stayed in May 2024
Reviewed: 30 May 2024
Jenny
United KingdomRooms looked a little dated which didn't expect given the price, lots of noise in the early hours (sound proofing between rooms not brilliant)
Large comfortable beds, very friendly door staff and at check in, helpful when we asked for any help.
Stayed in May 2024
Reviewed: 30 May 2024
Karen
New ZealandSlow lifts.
Spacious comfortable stay. We appreciated the upgrade to an extremely spacious suite. The location was fantastic; close to the tube station and supermarkets. We also appreciated the free breakfast. All the staff we dealt with were friendly. We will definitely stay again.
Stayed in May 2024
Reviewed: 30 May 2024
Princess
QatarThe convenience of the location and friendly staff.
Stayed in May 2024
Reviewed: 30 May 2024
Liz
United KingdomThere wasn’t anything to dislike
Lovely clean and comfortable hotel. 2 minutes from underground. Fantastic
Stayed in May 2024
Reviewed: 29 May 2024
Theresa
United KingdomThere could be more room in the dining area as it’s to crushed and people push and shove it’s not the greatest breakfast I’ve experienced
Breakfast seemed a little iike a free for all, after being seated and taking the children to get their food only to return to the table to find another person sitting at the table so then having to stand in the way trying to explain to staff our table has been taken with which she brings me hand sanitizer, instead of asking the lone man to move
Stayed in May 2024
Reviewed: 29 May 2024
Susieo
United KingdomI left a book in the room and realised when I got hone...called the hotel who "can't find it". It was the only place it could have been. My fault though...
Location
Stayed in May 2024
Reviewed: 28 May 2024
Tattersall
United KingdomSide entrance to hotel ABIT dark needs to have a brighten up. Make it look more appealing .
Nice hotel central to tube station lovely pubs shops available .
Stayed in May 2024
Reviewed: 28 May 2024
Derrick
United StatesThe AC was broken in our room.
The location
Stayed in May 2024
Reviewed: 27 May 2024
Gerard
United KingdomOverpriced, the underground parking garage is incredibly narrow to drive into and also overpriced
Good location- friendly staff- clean bedrooms
Stayed in May 2024
Reviewed: 26 May 2024
Edward
United KingdomBathroom a little tired
location layout room comfortable bed
Stayed in May 2024
Reviewed: 26 May 2024
Benjamin
SingaporeNot really a 4-star hotel as advertised. Lack of many basic facilities and room supplies. Toilet water is not clean, and it feels sticky.
Superb location near to train station which lead to many places of interest.
Stayed in May 2024
Reviewed: 26 May 2024
Andrew
IrelandBreakfast was good. Service ok. Queue was slow.
Stayed in April 2024
Reviewed: 25 May 2024
Sherman
United KingdomEvening meal was below expectations and service in the bar not great
Great location and nice looking hotel
Stayed in February 2024
Reviewed: 24 May 2024
Yang
DenmarkWe didn’t know Kensington area. The hotel surprised us. Great location with Tesco, Metro and restaurants close.
Stayed in May 2024
Reviewed: 22 May 2024
Louise
United KingdomCarpet in our room was a little dated and worn.
Great location, very functional, helpful and pleasant staff. Loved the picture of Buckingham Palace across the whole wall in our room.
Stayed in May 2024
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