double bed or two singles instead of one single and one low lying bed.

freindly staff,very good breakfast,enjoyed the pool and facilities

Stayed in May 2024

Unfortunately sleep wasn’t the best, the double bed was 2 together; held together with only a topper and came apart by morning and the pillows were lumpy. The divans were in need of maintenance or new ones I thought the elasticated valances covered up the issues of the divans need of maintenance. The reception was busy on leaving day for us to bring this up.

Great location, spa facilities, reasonably price parking. great breakfast and bar/restaurant facilities, the staff were nice and the ‘maid’ was friendly and helpful

Stayed in May 2024

Breakfast was ok but not great.

Quiet, comfortable bed, bar and outside area.

Stayed in May 2024

Our room was on the small side and the en suite bathroom tiny. Drinks at the bar rather expensive, we payed almost £20 for two glasses of wine

The hotel is very well located, literally a few yards from the city centre. Our room looked out on the canal which was great. We loved the pool and spa. Breakfast was self service, buffet style but fine. All the staff are very friendly and welcoming.

Stayed in May 2024

Walking over bridge

Good portions of food.nice staff

Stayed in April 2024

Small room

Location Good Food good

Stayed in May 2024

Please see above

The facility was great unfortunately my husband too poorly this meant we stayed just the 1 night and didn't get any breakfast which was a shame and the night we stayed we didn't get to sleep so not the hotels issues

Stayed in April 2024

Listening to next door telly at midnight

Good location, great breakfast, friendly staff.

Stayed in May 2024

Staff first class. Food excellent

Stayed in May 2024

Nowhere to hang wet towels so they had to be exchanged daily-brought to their attention but not rectified. Poor lighting as wardrobe obstructed the light - rectified when brought to their attention. I do think both issues should not have arisen.

Good food in the restaurant, both breakfast and evening meal on day 1. Having eaten elsewhere and falling very ill afterwards on day 3, the staff were really helpful in extending the checkout time, providing cold drinks and confirming the room could be available for a further night if required...no additional charge for drinks and extended checkout time!

Stayed in May 2024

No air con

Swimming pool and amenities Food

Stayed in May 2024

We arrived earl

Stayed in May 2024

Our room was quite warm as it had the afternoon sun - there was a fan which helped but overnight was hot as we had to shut the window as we overlooked a busy road

Great location

Stayed in May 2024

No towel rails in bathroom, whilst breakfast was well cooked and hot , the choice was limited

Great location, clean, friendly staff

Stayed in May 2024

N/A

Good choice for breakfast. Room excellent.Location good.

Stayed in May 2024

No dedicated lounge area to relax in, there are a few chairs in reception area and there's the seating in bar area. Breakfast was ok, it was self service so food never really hot. Be good if hotel changed the old fashioned stainless steel tea, coffee, milk containers which were brought to the table.

Room overlooked canal which was as booked, bar in hotel served good food tho selection limited if staying more than few nights. Hotel Car park opposite was ideal , £9 each day.

Stayed in May 2024

Noisy road next to hotel.

Lovely room. Close to City Center.

Stayed in May 2024

no comment - tedious

no comment tedious

Stayed in May 2024

Mattress was 2 single mattresses put together. It was very uncomfortable and woke me up.

Friendly greeting on arrival. Room clean,

Stayed in May 2024

Some of the cooked breakfast was tough

Location, parking, comfy bed

Stayed in May 2024

Nothing- all good

Helpful staff, great location with easy walking distance of town centre and excellent onsite facilities - pool, bar, restaurant. Plus free parking!

Stayed in May 2024

Pricey for standards provided. No hangers for towels in bathroom. Parking charges outrageous and confusing for length of stay. £12 for 4pm to midday next day, hardly cheap. Yet staff say you can say to 1ish!! 😩 Not encouraging value for money in that aspect. Or common sense also (the queens you pay less but for a fixed 24 hour, which allows an afternoon in Chester the next day). Parking price should be incorporated into the room cost considering the price. Need more staff on reception at busy arrival times.

Quieter than expected.

Stayed in May 2024

There were no drawers for clothing to go in and only 5 hangers which for 2 people was not enough. Breakfast was always lukewarm. Lots of noise from the dual carriageway road. Bathroom quite small.

Location was excellent. Bar was really nice with comfortable seating. Reception staff very nice and welcoming as were the bar staff and also kitchen staff. Toilets on the ground floor outside the bar, were really nice.

Stayed in May 2024

The bathrooms were a bit dated and furniture

Close to shops pubs river lovely views

Stayed in May 2024