Bishopthorpe Road, York, YO23 2GB, United Kingdom
#16 of 104 hotels in York
Guests' ChoiceBased on 565 hotel reviews
9.2Cleanliness
9.7
Comfort
9.6
Location
9.4
Facilities
9.3
Staff
9.8
Value for money
8.6
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Narelle
AustraliaThis location was brimming with history and elegance. It was very old world and the staff treated us like royalty. The staff carried our suitcases, gave us advice about buses and opened doors for us. There is a tiny butlers lift which saved going up all the stairs. The view was lovely and the room and bathroom was luxurious. Lovely touches like a pod coffee machine in the room, big fluffy towels, comfy bed, and a top sheet. The breakfast choice was amazing and it was lovely to have fresh fruit as well. The parlour room that all guests could use was filled with beautiful things and was very fancy.
Stayed in May 2024
Reviewed: 19 May 2024
James
United KingdomThere is no air conditioning
Loved the decor and the breakfast is truly amazing
Stayed in May 2024
Reviewed: 14 May 2024
Stephanie
United KingdomProximity to A64 made it somewhat noisy at certain points in the day.
Beautiful grounds and period decor and furnishings.
Stayed in May 2024
Reviewed: 3 May 2024
John
United KingdomSteep approach to main front door is not easy for older guests
There was a wide choice for breakfast with good helpings. The main dinner menu was both excitingly different and well prepared and presented.
Stayed in May 2024
Reviewed: 2 May 2024
Jack
United KingdomNothing at all
Loved every single part of our stay staff are soo polite a big thank you too Mark such a gent!
Stayed in May 2024
Reviewed: 22 April 2024
Mcad10
United KingdomCould not find fault in anything.
Staff attentive and very friendly. Went that extra mile for guests. Room was cosy and had character. Felt very welcome from the minute we arrived. Little touches were appreciated, such as Happy Anniversary written on dessert plates. Would definitely visit again. .
Stayed in April 2024
Reviewed: 19 April 2024
Marie
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 17 April 2024
Michael
United KingdomNothing, all good, excellent breakfast
Just the sort of hotel that, if you've forgotten your black tie, one will appear in your room within minutes! The staff are fantastic.
Stayed in April 2024
Reviewed: 2 April 2024
Mccreath
United KingdomDecaff coffee could've been better! (I understand there may have been an issue with the machine)
Impeccable service
Stayed in March 2024
Reviewed: 1 April 2024
Kim
United KingdomThe cheese board lacked freshness
Check in
Stayed in March 2024
Reviewed: 30 March 2024
Michael
United KingdomNothing. All was good.
Food excellen
Stayed in March 2024
Reviewed: 28 March 2024
Deniz
United KingdomThe room was comfortable, exceptionally clean and with a great view of the walled garden. The staff were courteous and helpful. There is a regular bus service to York from the end of the road and so we were able to travel into the city without a car.
Stayed in March 2024
Reviewed: 13 March 2024
Paul
United KingdomBeds in our twin room too soft
Quaint and well maintained
Stayed in March 2024
Reviewed: 5 March 2024
Christian
United KingdomIt was all superb
Its all a total gem.the staff,the hotel,the spa,the restaurant,the food all wonderful.can't wait to go again
Stayed in March 2024
Reviewed: 4 March 2024
Howard
United KingdomSuperb historic property and very well maintained. A pleasure to be able to experience it.
Stayed in March 2024
Reviewed: 29 February 2024
Simon
AustraliaNothing, it was all perfect.
The main building is just stunning and the staff were all lovely without exception. The spa is really nice and it's a lovely walk into York. Also one of the best breakfasts I've ever had.
Stayed in February 2024
Reviewed: 27 February 2024
Alexander
United KingdomNothing
Lovely property rooms a delight and everything very classy lovely pool and staff very helpful
Stayed in February 2024
Reviewed: 22 February 2024
Sazeda
United KingdomAs above
Timeless and classic. The aesthetics were traditional and in keeping with the property but didn’t feel old if that makes sense! Lovely to have experienced staying in a national trust property.
Stayed in February 2024
Reviewed: 12 February 2024
Daniel
United KingdomThere was a draft through the gap in the sash windows. It was particularly windy at the time of our stay
The choice at breakfast was good and the service was excellent. All staff were approachable, helpful and friendly.
Stayed in January 2024
Reviewed: 7 February 2024
Simon
United KingdomFitness center was a bit small. Room was a bit chilly until we figured out to turn the radiators on.
Excellent breakfast. High quality evening meal. SPA
Stayed in February 2024
Reviewed: 5 February 2024
Claire
United KingdomThere was nothing not to like, other than having to leave to come home.
Such a special place to stay as part of only 3 National Trust hotels. Cosy, classy and warm accommodation, professional and friendly staff, superb food and service. Excellent all round.
Stayed in February 2024
Reviewed: 4 February 2024
Wood
United KingdomBeds were too soft, and would prefer duvets to sheets and blankets. TV was too low on the wall.
Good size, good facilities, the coffee maker was a nice touch
Stayed in February 2024
Reviewed: 2 February 2024
Michael
United KingdomOur room was quite small (we are big people) and the bed, which was very comfortable, took up most of the space. Next time we’ll spring for a larger room.
The hotel is beautiful with lots of space to sit and relax with a drink and a book. The restaurant is exceptional and good value for money. The wine list also was very comprehensive with a great choice of wines at all prices.
Stayed in January 2024
Reviewed: 30 January 2024
Janet
United KingdomNothing in our opinion
Fantastic and very tasty
Stayed in January 2024
Potsdam, Germany
Missoula, USA
Grand Junction, USA
Kyoto, Japan
Ushuaia, Argentina
Basel, Switzerland
Krk, Croatia
Cape Town, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content