Poor service at dinner and breakfast - not the staffs fault - they were short-staffed

Friendly staff and very helpful

Stayed in May 2024

Low toilet in hotel bathroom, was difficult to use at times. USB plug sockets/ charge points would be a nice small touch.

Excellent staff, spa facility... Ease of access to all facilities gym, spa, pool, restaurant etc. Staff were very welcoming and friendly in hotel, spa and restaurant. Great pool facility which was very relaxing and staff were super attentive... same can be said for the restaurant, staff were exemplary and also assisted in helping me with dietary requirements (dairy-free). Second time staying here and very happy, will come back again in future.

Stayed in May 2024

Service in the restaurant at breakfast and dinner was chaotic - a lot of people from the spa took up the attention and time of the waiting staff Waited a long time for our orders to be taken and food and drinks to arrive, particularly at breakfast

The spa facilties are excellent Bedroom comfy, spacious and clean

Stayed in May 2024

I paid in advance for an afternoon tea which was on my bill. I had to find proof and luckily I had a banking app so I could show the receptionist my transaction. I felt quite embarrassed, but she did believe me and took them off my bill.

The food, the facilities and the room was so good. I will definitely stay again

Stayed in May 2024

Few more electric sockets would have been better.

Great location for Three Counties Showground. Lovely pool. Room nicely decorated.

Stayed in May 2024

Pillows were hard

Spa was fantastic and atrium looks amazing

Stayed in May 2024

Restaurant very long wait for food over an hour for the first course and nearly the same for the second course. Main dish not for me just be advised to ask if it is over spiced as this dish wasn’t as not everyone likes hot dishes having said that our other main course was fine. However the cooked breakfast was good.

Location good and good parking. Room good with nice bathroom.nice swimming pool.

Stayed in May 2024

Dated rooms, toilet didn’t flush, needs a bit of an update in the spa - a bit dated

Pool, amount of seating in treatment waiting area, comfy bed

Stayed in April 2024

Nothing

Staff were very friendly and the gym was great!

Stayed in March 2024

Very tiny minor issue, room service breakfast arrived late. Wouldn't usually bat an eye but was a rare occasion where I had a deadline to leave would recommend you accomodate a further 15 mins for room service breakfast. The staff lady on the front desk was so apologetic and refunded the room service charge for this too so I really can't fault them at all (which I felt terribly guilty about) The restaurant is an excellent space, so I would probably not bother with room service anyway next time.

The facilities were great, staff always really helpful and the greeting was exceptional. The food was brilliant and so were the selection of mocktails. Staff go above and beyond as much as possible and we will definitely go again.

Stayed in March 2024

Good Spa facilities, lovely staff, food in the restaurant was great, fairly basic room could do with a little modernising but fine. Overall, a nice stay.

Stayed in February 2024

Restaurant was fine for breakfast and a snack lunch but not conducive to an evening dinner. Too much like a cafeteria.

Excellent indoor/outdoor pool and spa facilities.

Stayed in February 2024

It was good but I feel very expensive for what it was nothing included and spend so much money asked for a birthday bundle and then left us and anniversary one. Wasn't very pleased if I'm to be honest

Stayed in February 2024

Location. It overlooked an Aldi It is only a short drive to Malvern itself which almost made up for it

The staff were exceptional and the food was great

Stayed in November 2023

Breakfast excellent facilities very good and staff very helpful.

Stayed in November 2023

Very small TV, very small, difficult to view lying on the bed Difficult to get e really hot bath Misleading notice posted on wall. It promised a 25% discount for Black Friday week, but it turned out that there were many conditions, and it only referred to the future

Warm, comfortable Quiet Nice toiletries

Stayed in November 2023

The spa outside was too cold.

Fantastic facilities. Very clean. Excellent food.

Stayed in November 2023

The main receptionist (gentleman with glasses) was not friendly or approachable. We arrived an hour early coming from a long distance and thought they may be able to let us check in early but he was abrupt and said no. He didn’t give us option to sit and wait in the waiting area and we had to ask him- so not great customer services. The water was freezing cold in the main bedroom shower at 5am- i would expect hot water 24/7 in a spa hotel of this standard. my husband went downstairs to reception area and everything was closed no staff available. Tv was tiny and old - not a smart tv so couldn’t watch anything but live tv . Spa facilities get booked very quickly so we could not get a couples massage as only one slot left .

Myself and My husband visited The Malvern for an overnight stay. The spa facilities were good (not huge variety) just one main pool with with jets and small one attached to it. The spa host Sarah was really friendly and approachable. She gave us a tour of the spa hotel and made us feel welcome. Also India was attentive and warm at breakfast. Breakfast was decent- we had the egg royal and pancake stacks, coffees were nice too. Bedroom was average and size was ok.

Stayed in November 2023

I booked this accommodation thinking that it was in central Malvern (my fault and no fault of the hotel's) but it's a significant distance from the centre.

The reception staff were very helpful.

Stayed in September 2023

Uncomfortabe bed

Relaxed atmosphere

Stayed in October 2023

Think the new cushions on the loungers are a bit thinner than the others- not quite so comfy

It feels like coming home.

Stayed in October 2023

The bed and pillows were a little uncomfortable.

The pool area was gorgeous.

Stayed in October 2023

Small thing but no staff in the actual spa pool area, would have been nice to order a soft drink.

The room was spacious and very comfortable. Spa facilities were brilliant.

Stayed in July 2023

I do think the menu in the restaurant could be a little more varied and simplified.

The hotel and spa facilities were amazing. Very modern, incredibly clean. Every staff member we encountered was exceptionally helpful and polite.

Stayed in October 2023