Hard beds and no staff when went to the bar so we left and went somewhere else

Central and comfortable

Stayed in May 2024

Spa was only open until 6 pm and was closed on the Tuesday of our departure.

Proximity to the Birmingham Utilita and shopping

Stayed in May 2024

The beds were so comfy, location was great, really good stay.

Stayed in May 2024

Location

Stayed in May 2024

The shower guard leaked, which flooded the bathroom floor. Other than that, very impressed.

Location, car park, comfortable bed.

Stayed in May 2024

the TV configuration in the Malmaison (all of them) really winds me up, mostly you can't comfortably watch TV, the lighting also is never right for my taste.

I'm a regular at this hotel, mostly for work so know what to expect

Stayed in May 2024

Not enough natural light. Lighting too dark. Desk and chair too close to the end of the bed.

The comfortable bed. The big shower.

Stayed in May 2024

Cost of breakfast was ridiculous.

Location was excellent close to bars and restaurants. Parking was also close to hotel. Staff were professional.

Stayed in May 2024

Nothing was great

Great stay. Lovely hotel. Big room. Close to centre

Stayed in May 2024

I wish the hotel had informed us of discounted parking (that has to be booked in advance) prior to our arrival

Great location for shopping, shows, bars and restaurants. All in walking distance

Stayed in May 2024

The cost was inflated because Aston Villa where at home disappointing

Location good for train station

Stayed in May 2024

The staff were brilliant, from reception to bar to restaurant and in particular the young female manager who was brilliant at rectifying BOOKING.coms mistake, that could have ruined our daughter’s 21st birthday. I can’t remember her name but she was amazing in sorting out the extra room that Booking.com didn’t inform the hotel about despite sending confirmation. She ensured we were taken very good care of whilst she sorted out the problem and went on to organise a wonderful meal for our family.

Stayed in April 2024

Coffee maker was faulty but received free drink In compensation

Cheap upgrade to a Suite was an excellent surprise

Stayed in May 2024

Only find out can get cheaper parking when you book in but then too late for offer

Room ok Breakfast very good

Stayed in April 2024

Value for money wasn't brilliant. We were offered low cost upgrades but that didn't work given that we specifically needed twin beds. The rooms are quite utilitarian for the price, and ours was a little dark as it faced an internal courtyard. There is probably better value to be had in the area, but in fairness the staff and the bar made up for a lot.

Very central, with friendly staff and a great bar. The hotel is within easy walking distance of central Birmingham, and a pleasant walk along the canal to the Utilitia Arena. Staff went out of their way to assist. Our twin room was clean and spacious, with two extremely comfy beds. Lovely and quiet with no traffic noise at all. The bar is excellent - killer cocktails. Local area feels safe even at night, despite the location.

Stayed in May 2024

Air conditioning in the room didn’t work, came on when it could be bothered and blew minimal air. Room was so hot couldn’t sleep. The tv was constantly turning on and off.didnt report this during the night as it was 1am and wasn’t prepared to move rooms which was suggested by the receptionist in the morning, not helpful.

Rooms are very clean and spacious. Bar and food was great

Stayed in May 2024

Had to wait 30mins+ for our cooked breakfast Not sure if they forgot it? Other thing when I was heading out on Sunday evening about 6pm, I was waiting for the lift and the doors opened and a guest was urinating out of the lift. Disgusting

Brilliant receptionist Enjoyed the spa facilities Nice room

Stayed in May 2024

Bedrooms ready for a refresh.

Great location. Friendly staff. Very good breakfast.

Stayed in May 2024

The breakfast: The cook breakfast wasn’t good. The eggs were all dry , and you had to ask for bake beans if you wanted them. I thought a cooked breakfast came with bake beans.. To us , it looked like the cooked breakfasts had been pre cooked , not fresh: There wasn’t a lot of choice in the buffet They didn’t have any other yogurts apart from pear. Not many people want pear. We waited ages for a staff member to get bread and spread for us. We were so surprised they didn’t have any marmalade too. It was very disappointing. If we stayed again, it would be breakfast somewhere else, as the breakfast in the hotel isn’t cheap , and definitely not worth it.

Location was good. Having the car park next door to hotel was great.

Stayed in May 2024

Despite noting guests would get a discounted parking rate in the adjacent hotel, I arrived to find this now needs to be pre booked (never the case previously), this should have been made crystal clear in the post booking communication. Despite paying extra for breakfast (against my better judgement as the prices charged are always a rip off), it was possibly the worst breakfast I've ever had in a hotel. Staff were virtually non existent & we couldn't wait to exit and get some half decent food.

Simple check in & nice lobby area which is very spacious.

Stayed in March 2024

Receptionist that greeted us wasn’t very friendly and didn’t look happy to see us. Also wasn’t the clearest at explaining what we needed to know.

Room, facilities were excellent Bar and restaurant decor was great and atmosphere was good. Breakfast was really nice.

Stayed in May 2024

There was one problem. We had a half board package including breakfact & dinner. When we checked in the receiptionist lady told us that we hadn't booked a table for dinner and asked if we wanted to room services. We said no and asked if we could book a table at 6 pm. She kindly booked a table for us. When we arrived at the restaurant for our dinner, there was no booking. It wasn't a problem as the venue was not busy. We ordered a little more extra above our package and paid it. When we were checking out in the next morning, another receptionlist lady told me that we owed £67, which I had no idea what it was. I asked what the extra was for. She answered that it was for room services. I explained that we did not use any room service. She instantly changed her word and said that it might be for dinner. I explained again that our package included dinner and we paid the extras already at the restaurant. She could not explain exactly why we owed £67. We did not pay anything but it made me feel something suspicious. In the first instance, we should not have been asked to pay anything that we haven't purchased at all. If I did not challenge then we could have paid for what we haven't been serviced. I'm not sure what was the cause of the problem. I had a feeling that the hotel was attempting to charge more. Otherwise, everything else was lovely.

Room, location, breakfast and dinner were all nice.

Stayed in May 2024

I did note on our booking that our stay coincided with my wife’s birthday. Not expecting any sort of freebie, but some acknowledgement of the occasion would have rendered the experience exceptional. As it was, none was forthcoming, which begs the question - why bother asking?

Good location for Mailbox, 5-minute walk to Broad Street & Brindley Place, 10-minute walk to Utilita Arena (the purpose of our visit), alcohol-free sparkling wine available, nice vibe in the bar at night, lots of choice at breakfast.

Stayed in May 2024

The bed was so comfortable and so we both slept really well. We ate dinner and breakfast at the Hotel, both of which were good.

Stayed in May 2024