Terminal 5, Hillingdon, TW6 2GD, United Kingdom
#6 of 40 hotels in Hillingdon
Guests' ChoiceBased on 12916 hotel reviews
8.3Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.6
Staff
8.8
Value for money
7.5
Free WiFi
8.7
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End of dialog contentReviewed: 19 May 2024
Christine
United KingdomEverything was very good
The rooms were very comfortable
Stayed in May 2024
Reviewed: 18 May 2024
Jc
United StatesThat said, the hotel is dated and in desperate need of redesign. Colors, fabrics, wood tone in room - all need some new investment and design. Would eliminate carpet in entire room. Then hallways and lobby need an overhaul. But if the rooms were upgraded - it would make such a difference.
Everything that is amazing about this hotel is the location. Location location - best spot to be close to the airport when you have quick turnaround or early flight…you can’t beat this hotel for its proximity to LHR! And it is clean!
Stayed in April 2024
Reviewed: 17 May 2024
Tracy
Isle of ManN/a
Location to airport terminal & the spa
Stayed in May 2024
Reviewed: 17 May 2024
Rashmeet
United KingdomBreakfast was lovely, great variety!
Stayed in April 2024
Reviewed: 17 May 2024
Andreas
United KingdomWe had two single beds which were comfortable enough but if you sat at the edge or or if you were not careful when you were gettimg into bed the beds will move away and you will end up on the floor. This is very dangerous especially for someone iike us in their eighties.
Clean good facilities excellent position.
Stayed in May 2024
Reviewed: 17 May 2024
Amina
NigeriaVery pricey
proximity to Heathrow Terminal 5
Stayed in April 2024
Reviewed: 16 May 2024
Vivian
United KingdomSpacious room and very good breakfast.
Stayed in May 2024
Reviewed: 16 May 2024
Rosalyn
CyprusBreakfast is excellent. I am grateful for the gluten-free corner.
Stayed in April 2024
Reviewed: 15 May 2024
Prestt
United KingdomSignage to hotel. Not at all clear when arriving at T5 by bus or in carparks. Signage having if in one direction. Rang hotel reception 3 times for directions and in sufficient directions given and using Cafe Nero as landmark should have been made clear there are two !! Room lacked correct basics. No hand wash and whstcsjouldvgavevbeen hand-wash was body lotion !
Location and ease to Terminal 5, room and restaurant
Stayed in May 2024
Reviewed: 15 May 2024
Shivani
United KingdomLarge, clean, excellent room; comfy bed; great amenities.
Stayed in May 2024
Reviewed: 15 May 2024
Peter
United KingdomThe access from the car level -2 by lift is difficult to navigate with large cases. There was no obvious case trolley availability or any clear signage for that service
Very Good service from the staff. Accessibility for Heathrow Terminal 5 is vey good.
Stayed in May 2024
Reviewed: 15 May 2024
Karen
United StatesCheckin was long
Location !
Stayed in May 2024
Reviewed: 13 May 2024
Edward
United Statesstaff are not 5 star. slow and seem poorly trained. Food was not served hot, just warm. Disapointing. Room just never cooled down, granted there was a heat wave but still, this is a 5 star hotel.
rooms and bedding are excellent as usual. clean fresh nothing run down. Check in staff are a little slow and seem confused at times. I just love staying here after along flight. Sunday roast served cool and seemed to have been sitting around quite a while. In general staff needs to up their game to justify this fantastic hotel.
Stayed in May 2024
Reviewed: 13 May 2024
Claire
United KingdomWould have liked breakfast in the deal and not extra
Room had everything I needed, staff knowledgeable and friendly, breakfast great
Stayed in May 2024
Reviewed: 13 May 2024
Paul
United KingdomVery expensive even for an airport hotel, £32 for a vodka & coke and a gin & tonic! Extortion
Location to T5
Stayed in May 2024
Reviewed: 13 May 2024
Wong
SwitzerlandA little dated
Fantastic location, super comfortable beds and attentive staff
Stayed in May 2024
Reviewed: 13 May 2024
David
SwedenExtremes convenient location, walking distance to check in. Large comfortable bed.
Stayed in May 2024
Reviewed: 13 May 2024
Shelagh
United KingdomSome of the rude clientelle
Convenient
Stayed in May 2024
Reviewed: 12 May 2024
Roger
BarbadosNothing
Excellent food as usual, super comfy room.
Stayed in May 2024
Reviewed: 12 May 2024
Kerstin
GermanyThe barkeep at the bar on the ground floor advised us to NOT order food because they’d have a current lead time of more than 45 mins. Reason was that they only have a small kitchen for bar, room service and something else which I didn’t catch due to language barrier. We ended up having a nice dinner in the a la carte restaurant. I had wilted/rotten salad leaves but took care of that right there. Our shower door didn’t close properly. There was no hand soap only hand lotion at the bathroom sink. I would recommend to sell the balmain toiletries in the gift shop.
Very clean. Very attentive staff at the door. Loved the balmain shampoo etc.
Stayed in May 2024
Reviewed: 12 May 2024
George
CanadaDidn’t receive wake up call
Convenience
Stayed in May 2024
Reviewed: 12 May 2024
Tony
United KingdomThe bar area wasn’t great, and didn’t feel like a restful lounge/bar space.
The location is perfect for T5. The staff were very friendly and the check-in process was quick and painless. The room was good and sizeable and the bathroom was also large and well appointed.
Stayed in April 2024
Reviewed: 12 May 2024
Vincent
United KingdomAll was fine.
Comfortable room. Good dinner in pleasant restaurant.
Stayed in April 2024
Reviewed: 12 May 2024
Paul
United KingdomFood wasn’t the best with the exception of the breakfast
Location excellent
Stayed in May 2024
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