One of the property does not provide knives for cooking. I booked two units and luckily the other property does provide knives.

Property is close to Heathrow airport and 5-min walk to a bus stop that takes you to Staines, Airport and other places. Neighborhood is quiet suitable for family. Free parking available. Unit is comfortable and spacious.

Stayed in April 2023

A couple of coat hooks in the hallway to hang your coat would be a nice feature.

Location was excellent close to the airport. the apartment was very clean, quiet and good facilities

Stayed in April 2023

The bed was hard and the pillows very thin.

Proximity to airport, lots of space, toddler crib and chair with a park nearby so family friend. Chap on the phone was nice and helpful.

Stayed in October 2022

Poor location. Not easy to find decent pubs or restaurants to eat.

Clean, modern and spacious apartment. Easy access to M25 and Heathrow Airport.

Stayed in September 2022

1. There is no such thing as amenities and service. the apartments are cleaned only if you stay a week of more. no bin bags available to change the bins and none provided even when asked! 2. During the hottest time of the year, there was only one cheap quality fan in the living room. one more fan was promised when requested but it never came. we had to buy our own fans. 3. The person I spoke to every time was very rude and definitely should not handle customer services. they are bringing bad name to the business. 4. Pillows are useable if another cushion is kept underneath them. 5. Most of the blinds are broken so sun light pierces through them early in the morning making a comfortable sleep very difficult.

it is located close to the airport and supermarket is 5-10 min drive away. the beds are comfortable. crockery, cutlery, cooking pans available free parking

Stayed in July 2022

No soft lighting in the lounge and the bedroom lamps were not very bright so unable to read in bed. A dishwasher would have been nice but there would have been inadequate crockery and cutlery if there was. (4 mugs only, no wine glasses, limited saucepans and cooking utensils) Patio non existent - it is basically the door from the lounge opening onto the path in front of the building.

Spacious and modern apartment suitable for four adults. Parking was available and very close to the ground floor apartment. Fans were left in the lounge and a bedroom which was very welcome with the warm weather. Location was easy to get to and ok for our trips to Twickenham Stadium.

Stayed in June 2022

I didn’t receive a response of a lost item in the apartment yet.

Stayed in July 2022

Sadly there was quite a lot that could have been better. Initial communication for key pick up didn't happen. It wasn't easy to find (we arrived at night and so it was really dark). Someone was parked in the allotted car park. The neighbours made a lot noise. But our primary issue was with the cleanliness of the apartment - we had to contact the management to get a cleaner in to address the black mould and soap skum buildup in the shower drainage. The oven was too greasy and dirty to even try and cook in. All the crockery, pots/pans and utensils needed cleaning before they could be used. Whilst the sheets were clean the bedding and cushions etc were not. With a little more care and attention this could be a super place but as it was it was only mediocre.

Good sized well appointed apartment with good facilities. Allowed a pet which was great. Had free parking which was handy.

Stayed in December 2021

Flat doesn't have a dishwasher. Not a huge deal, but would have been nice and there is room for one. The door by the bins blows and bangs around in the wind which was a bit annoying, but again, not a big issue relative to our overall stay.

Location was close to airport which we needed. Flat was clean, tidy and in good shape (I think the flats were pretty new construction) Appliances were all pretty good and in good working order, bathrooms were very nice. Check-in and check-out were easy and efficient.

Stayed in January 2022

The location was quite far from the center of London. It took us 1 and 1/2 hours by train and bus, and then the line we needed was down for repair over the weekend, so we had to take more city buses. The apartment had no air conditioning, and we couldn’t leave the windows open at night because we were on the first floor, and someone could just climb in the window into our children’s room! So it was hot and stuffy in July, though the rooms did include a fan. Even though it was near Heathrow, the terminal we needed was closed due to Covid, so to catch our plane we had to take the bus and train to another Heathrow terminal, and it’s about a ten-minute walk to the bus stop, rolling your luggage on bumpy concrete, unless you want to spend a fortune on a taxi.

The apartment was very clean, and there were small boxes of breakfast cereal sitting out. It was nice that our family could spread out into different rooms after long days of sightseeing. The bathrooms and showers were wonderful. The price was much less than it would have cost for us to rent two hotel rooms in the city, and we also saved money by cooking our own breakfast and dinner, and using the refrigerator to store picnic foods for lunches. It was nice not having to eat out in London with 5 people because we saved time and money, plus less worry about catching Covid. We loved eating picnics in the park! We stayed 3 nights and did a lot of sightseeing, taking a boat ride on the Thames, seeing a church service in Westminster Cathedral and the Rosetta Stone in the British Museum, and visiting the Warner Brother studios where Harry Potter was filmed. Our children had a great time, and it was also educational!

Stayed in July 2021

Unfortunately the apartment was very filthy, there was thick clumps of dust in almost every room. We found our bedsheets were covered in small human hair. I'm not sure if that was because the sheets were washed and the hair was from the machine but it actually made me sick. The bathrooms were not clean either. Last thing you want esp since Covid is to find the place you are renting full of dirt.

The 2 bedroom apartment itself was lovely apart from it needing a through clean, the location is brilliant.

Stayed in May 2021

the area is really not nice very dirty ( people throw their garbage outside( nearby very big busy and dangerous road to cross to get the bus property needs some maintenance..

internet worked very well! close by Staines. nice park nearby to walk the dog

Stayed in August 2022

everything was good

clean, low fuss access and dedicated parking

Stayed in August 2022

The location is terrible. The plumbing fixtures were cheap and nasty, one sink would not drain as the plug was stuck The kitchen equipment was fine for one night, not enough for three days

The apartment was relatively quiet

Stayed in June 2022

Close to the airport yes, but far from the city.

Clean, spacious, quite, affordable.

Stayed in March 2022

The host only interested £££

Paid additional £50 to collect keys 1 hr early, paid £200 deposit that has not been refunded. Host decided to keep deposit for checking out 30 minutes LATE.

Stayed in December 2021

Excellent accommodation. Really clean and ideal location. Had the ground floor apartment which was ideal for my elderly mother.

Stayed in June 2021

This place was not clean, especially considering extra cleaning measures were supposed be in place with COVID. There was hair everywhere, a layer of grease on pans, dirty silverware and dishes in drawers and cupboards, no working soap pump in ensuite bathroom shower, dirty/stained touchpoints on walls, switches, doors, and handles, dirty throw pillows, lots of crumbs in sofa bed, and an odd odor. Did 1 load of laundry and need to rewash those clothes now because they reek of mildew smell from machine. Also, foot noise from apartment above was nonstop from 5:00 to ~noon each morning.

Space was good with 2 bedrooms, 2 bathrooms, kitchen, and small living room. Location was good for our purposes. Check-in instructions were easy to follow and worked well. Wood floors are beautiful. Wifi and TV worked well.

Stayed in July 2021

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Stayed in July 2023

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Stayed in May 2023

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Stayed in July 2022

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Stayed in July 2022

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Stayed in September 2021

There are no comments available for this review

Stayed in October 2023