Beds not comfy Not that clean really barely enough towels

Lounge was okay Staff helpful on phone

Stayed in November 2023

There were a few things I found very disappointing we had apartment 2, the beds were old and our children shared a fold out couch, the mattress was terrible it was stained and you could feel the springs, they had two fold out beds in the cupboard but they were unusable with springs missing so if you had extra children or older they couldn’t use those! The main bedroom bed was also old and could feel the springs, the pillows were no longer pillows, that flat you may as well have slept just in the mattress the extra European pillows had no pillow slips on them and were stained so we couldn’t use them! Also a broken toilet seat that kept coming off when lifting the lid! Gross! There was no tea towel, I emailed to be told they use paper towel to dry dishes but there was not enough for our 4 night stay! A reply of course on our last day, a bit late! Also no extra towels incase of any issue, with two children this is something they should think of, also the towels smelt disgusting! Like bleach, not fresh and clean!! I believe if you’re paying good money then little things like upgrades of pillows, a mattress protector or upgrade of beds is a must!! Considering we paid double our Australian dollar to stay in London unfortunately I was extremely disappointed!!!

The property was in a fantastic location

Stayed in October 2023

Not in the location advertised even tho id asked for a hotel nearby to house two more family members so they ended up quite some distance away. Place was very basic no tea towels or even plug for sink to wash dishes. Crazy that you have to collect key 30 min train ride away but at least I had seen that in reviews but unfortunately after I’d already made booking. Won’t stay again

At least it had the amount of beds we needed. Lots of info missing regarding this listing

Stayed in July 2023

The property itself was lovely but the service while getting keys was atrocious. Out apartment was also changed last minute and was further than stated it would be if it was to be changed.

Good location and plenty room

Stayed in June 2023

Reception to pick up keys was not close. The apartment was not well cleaned - dining table had crumbs still on it, bathroom floor not swept, thick dust over TV table. All beds need replacing as the springs can be felt. Bare necessities provided but no soap in bathroom and no tea towels or cleaning products. The basics were met with good location but I'll be paying more next time for better quality.

The apartment was close to shops, restaurants and the underground and only a 10min walk to South Bank Globe and markets.

Stayed in July 2023

Location! It was terrible we were in the Bronx! We booked this as the location described was on the Thames. We had the pick the keys up in a random location and then had to walk another 15 minutes to an undesirable location. No washing powder for the washing machine, no tea towels to dry the dishes. When I contacted the office he just said we’re sorry your unhappy! When I tried to contact them again no reply! False advertising. Just flew in from Australia so was very disappointed with this!

It was clean, lots of amenities

Stayed in July 2023

Once booked we were informed we had to collect the keys from a totally different location to where the apartment was located (20 mins on tube), extremely inconvenient when you have 2 small children. We were also told the property we saw online was not the one we’d be staying in - which was 20 minute walk from the original one (also very inconvenient with 2 small children) No sheets provided for sofa bed (we booked and paid for 4 people) we were required to make up the sofa bed ourselves which is fine but when we called to say there were no sheets we never got a reply and no sheets were provided for the duration of our 2 night stay.

Good location. Good size apartment. Good kitchen and well equiped.

Stayed in June 2023

Price is the best part. We are actually grateful to be able to stay there during our London visit. We got scammed by another booking reservation, which the host cancelled our booking two hours before we landed in London. So we had to make a reservation in the airport. Most stressful experience in my life! We took a chance with this one despite all the unfavorable reviews. It turned out to be okay. We got what we paid for.

20 minutes tube trip in the opposite direction. had to wait for almost an hour for the maintenance guy dropping the key. was asked to make cash safety deposit and took another 40 minutes trip to come back and pick up the cash when checking out because they do not offer banking transfer options for non EU countries. had to argue to hold the deposit using our visa card to avoid the trip. Fund was returned three days after the trip.

Stayed in March 2023

no complaints

location very good

Stayed in February 2023

Didn’t know location until we arrived so impossible to plan Key pick up was 5km away

Stayed in November 2022

The location was very unclear from the description. Only after we had paid everything, we received the exact address which was quite far from the address indicated on Booking.com The key was to be collected from a completely different address on the other side of town. If you want it delivered at the address, you need to pay additional 40 Pounds - on top of late check-in fees (if applicable). We ended up paying 110 Pounds extra for these things, which we didn't expect and were not aware of before booking. The beds were quite uncomfortable.

The apartment was nice and had all necessary facilities and equipment. However, the heater in the bathroom couldn't be turned off (or down) which made the bathroom extremely hot.

Stayed in October 2022

Inconvenience of having to collect keys, 4 miles from a different location to apartment and location itself not being where advertised online Balcony door key not left so couldn't open door, which made apartment hot. Staff not helpful to resolve this.

Clean and comfortable.

Stayed in July 2022

Location was not exactly as expected. WiFi did not work.

Good sized apartment, very clean. Quiet, despite being near to a main road.

Stayed in June 2022

Uncomfortable beds, can feel the springs in your back. If you are okay with having to travel across the city 20mins out of the way to pick up your keys, then having to stand and wait another 30mins for someone to open the door this is the place for you. Other wise find other accommodations, cheaper price is not worth the hassle. Also address on listing is not the same as the actual apt.

Location

Stayed in May 2022

The apartment itself was just eh. First you have to go all the way to Camden to pick up the keys which is insane. Truly insane. In todays day and age, this should not be having to happen. The apartment itself is so hot, we were there for an unseasonably hot week and it was almost unbearable. You can’t even open the windows for air because it’s so loud. SO LOUD. The utilities are bare minimum. Some of the bedding seemed dirty, none of it fit the beds properly, the mattress didn’t even fit the bed frame properly? The coffee pot was broken, there were no cutting boards, knives were very poor quality, towels were tiny, and we were given only 1 roll of toilet paper for a 5 day stay. If the owners/managers put just a little thought and effort into this place, it would be amazing. But buy towels that actually fit around peoples bodies, give us enough toilet paper, buy new bedding that actually fits, etc. it’s the little things that really make a stay and his one completely lacked the little things. Also, seriously, it’s so loud. I would not stay again.

The location is excellent, though not as advertised. Closer to Borough station than London Bridge, but still very central and quick and easy to walk anywhere. Buses, trains all very close and lots to do within walking distance.

Stayed in May 2022

Had to collect the keys in Camden....far from the apt location. Bedroom was quiet noisy with road traffic.

Location is good and very clean

Stayed in May 2022

He had to moved to another pace to keep de keys, inscrita not comfortable. I would prefer have a code. T'he apartment that we borrowed is not t'he apartment that we stayed in

Stayed in April 2022

bathroom needs renovation works, could be cleaner.

good size property for a family, comfy beds and good location for central London stays.

Stayed in August 2021

No working WiFi. 2 bedrooms, yet 3 of us with one small ripped bed settee to sit on. Fridge plonked in main room. Shower flooded bathroom. Sorry not worth the money.

Near Borough Market

Stayed in July 2021

Everything quite tired - not at all like the photos! Bedrooms face on very busy / noisy road Expensive taxi ride from key pick up

Good situation - 10- 15 minute walk from underground Kitchen facilities adequate

Stayed in July 2021

The location of apartment was not where it was advertised on booking.com, way further from underground station and even the staffs admitted the address on booking.com is fake. The check in procedure was troublesome, you will have to get to the other side of london in camden town just to check in, which they would only tell you 3-4 days in advance once you booked. They also require you to pay a 300 pound deposit in cash (which is a lot to carry around) but fortunately i was able to just leave my credit card details for them to charge me if the apartment was damaged during my stay. Or else it would have been another long journey back to the other side of london just to check out and get your cash deposit back. Some staff was not trained very well, especially the lady that handled my check in. Understandably it was Saturday, and there should be less people in the office, but she left out a lot of important detail when handing us the keys (wifi password, forgot to take credit card detail...) and had to wait till another working day to ask for it via telephone. The kitchen is more like a decoration than actually functional, does not even have cutting board and enough cutlery. If you are considering to cook and save on spendings having dinner outside please avoid booking.

It was very clean and the apartment is spacious. Very good value for money under discounted price. Wifi is fast

Stayed in June 2021

The property was in good condition and could fit our group of four people perfectly. The location was super nice, so definitely a great value for the money paid.

Stayed in May 2024

Inconvenient having to collect keys from different location, albeit the collection was very speedy. Not knowing the location of the property was also inconvenient for planning trip, and subway routes. Beds were a bit old, could feel every spring. One two person sofa for a flat that sleeps upto 5 people.

Lovely spacious flat, good sized kitchen and living space. Friendly staff, good communication via WhatsApp. Good location, nearby local amenities including co op, Tesco and Terry's cafe. Terry's cafe is excellent and worth a visit. Just a 7 min walk from Borough and 10 mins from elephant and castle subway stations.

Stayed in December 2023

DO NOT BOOK THESE APPARTMENTS: Apartment was dirty with bed clothes, towels, duvet covers etc dirty and extremely poor quality. Duvets and pillows stained. Pull out couch was broken and had multiple stains London apartments took nearly half our deposit claiming the towels we used were dirty (???). Coupled with this they claimed we stole 3 of the towels which was completely untrue. No one in this right mind would steal them give their conditon/quality. Do not book with this company.

The location was good and close to underground.

Stayed in August 2023