Eating in the hotel bar was over-priced, we thought. Room at the front had a great view but was a bit noisy until late with trains and road traffic. Nothing that spoilt our stay though and would definitely stay here again

Great location a few minutes’ walk from Waverley Station and just behind the Royal Mile with easy access to Old Town attractions and hop-on hop-off buses. Very smart hotel, spacious room, comfy bed, friendly and helpful staff.

Stayed in April 2024

Not very clear how to find the lifts, even with helpful instructions

Well presented, enough space, comfortable bed . Very friendly and helpful staff - made us feel welcome

Stayed in April 2024

We checked out before breakfast so, they prepared sandwich croissant yogurt and fruit instead of breakfast but the sandwich was filled with only cheese. It would be better if the egg ham sandwich.

The room is spaciuos and variety of breakfast menu

Stayed in April 2024

A little noisy in the front with bins getting emptied and the early trains but not a massive problem and knew that before we booked

Great location, staff couldn’t be more helpful

Stayed in April 2024

It was a bit expensive

Perfect location, also very close to Waverley station and the city. Also very clean with friendly staff

Stayed in April 2024

The service at breakfast, one of the staff on duty was quite abrupt.

The welcome we received upon arrival and the location

Stayed in March 2024

Unfortunately we had issues with the drains in the bathroom smelling really bad in our room through the night to the point we barely slept however didn't feel we could asked to be moved at 2am. We went down to reception in the morning and the front desk supervisor was very understanding and offered us a partial refund which we accepted. I'm not sure if this is an ongoing issue as she didn't seem surprised however she was very quick to help resolve the issue.

The room aesthetic was lovely! It was very clean, modern and the beds were comfortable. We had a triple room (a double and a single). The location is perfect. We were on the 7th floor and couldn't hear any street noise. The toiletries were from the white company and smell amazing. Breakfast was really good too! The food was hot and fresh. Pastries were also fresh.

Stayed in April 2024

Landline not working, delayed service

Location

Stayed in April 2024

Carol and the team were fantastic hosts , credit to the management

Stayed in April 2024

While i like the comfort of the room, the hotel atmosphere is not welcoming. Lobby is patchy, dated furniture and disconnected from the actual hotel. I traveled all day and the street (Jeffrey) is dark, very hard to see where the hotel is and when i walked into lobby, i felt like the hotel was one of those hotels that have not seen a remodel in 30 years. Then, rooms are nice but all in grey color. Heavy to the heart. But it was very clean, and bathroom was recently remodeled so we felt better. It is not a bad hotel but it seems like the remodel is not bringing the best of Edinburgh and because the building is from a brutalist period, everything looks too grey, too dated. Breakfast ok but not great. It is a UK thing, bad coffee. A automatic machine making coffee. If i were someone in management i would be a hotel that would differentiate Itself with great coffee and tea to enjoy. Basically, rooms a very good, social areas, not so much, boring, lacking character. Not sure price was a good value.

This is good hotel. Rooms were good size, and clean. Location was very good. Close enough to everything without the noise (except for an occasional train).

Stayed in April 2024

Room could have been bigger and had a better view from bedroom window. Would have appreciated another chair/seat in the room. No drawers!!!

Location excellent and staff were friendly and efficient

Stayed in April 2024

room was lovely, staff were friendly and helpful, breakfast was nice too. location was very central

Stayed in April 2024

Sound. The room was not soundproof in the least. Construction going on early morning and we could hear everything including the worker’s conversations. Need double glazing on windows.

Location was excellent. Room was comfy and clean. Breakfast was great.

Stayed in April 2024

I thought the location was perfect, as it was only a short walk to the train station, As well as easily walking distance to activities around the hotel such as the castle. The room was very spacious and the beds were super comfy. also, the hotel was very accommodating towards us as they held onto our luggage while we enjoyed our last day touring the city before we left for the airport. The staff were super friendly and easily approachable. I loved everything about the hotel highly recommend

Stayed in April 2024

The buildings work woke us up at 8am every morning and continued through the day.

I liked the location in the city

Stayed in April 2024

The thermostat was set way too high and couldn’t be adjusted. I did ask if maintenance could lower it but it still stayed at the same temperature and with no windows to open it was havoc on my sinuses

Excellent location and easy to get to all the major tourist attractions

Stayed in April 2024

The location was really close to the station and the main attractions !! Rooms were really clean and tidy. The staff were really nice and helpful ! Luggage storage service is so helpful

Stayed in April 2024

Nothing.

Central location. Layout of the room.

Stayed in April 2024

Nothing to add

All was very good, clean, comfortable and very friendly staff. We were very happy about the stay.

Stayed in April 2024

Price

Location

Stayed in April 2024

Location excellent lovely staff at reception very helpfully. Would stay again.

Stayed in April 2024

Queues for breakfast.

Great location lovely room warm and comfortable.

Stayed in April 2024

Amazing breakfast

Stayed in April 2024

Used hotel restaurant on the first night and there was a prob in the kitchen so very limited menu

Location was great five mins from main station and five minutes for hop on hop off city tour buses. Arrived early - guy on reception got the room sorted was in it 30 mins later. Massive plus for this hotel was list of items available in case you forgot something ie free toothpaste 👍

Stayed in April 2024

Brilliant location, friendly staff, yum breakfast.

Stayed in April 2024