245 Broad Street, Birmingham, B1 2HQ, United Kingdom
#8 of 72 hotels in Birmingham
Guests' ChoiceBased on 10177 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
8.8
Value for money
8.6
Free WiFi
8.6
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End of dialog contentReviewed: 30 May 2024
Elaine
United KingdomHole in the duvet cover was the only fault everything else was perfect 😊
Breakfast was excellent - easy check in and out .
Stayed in May 2024
Reviewed: 30 May 2024
Ellen
United KingdomNothing
Location was perfect, rooms were spacious and clean.
Stayed in May 2024
Reviewed: 30 May 2024
Helen
United KingdomRoom size and shower
Stayed in May 2024
Reviewed: 30 May 2024
David
South AfricaLifts were slow, and were a bottleneck during busy times.
Everything we needed, and very comfortable and clean.
Stayed in May 2024
Reviewed: 30 May 2024
Philip
United KingdomBig room, well appointed, very comfortable
Stayed in April 2024
Reviewed: 29 May 2024
Koray
TurkeyNothing
Design, cleaning and warm welcome.
Stayed in May 2024
Reviewed: 29 May 2024
Hill's
United KingdomBeing stopped on returning to the hotel in the evening and being asked to show my room key before I was allowed into the lobby. Like going through passport control. Breakfast I felt was a little overpriced per person.
Beds were comfortable, room was spacious & clean, reception was welcoming and calm and glass of prosecco on arrival a nice touch.
Stayed in May 2024
Reviewed: 29 May 2024
Gillian
United KingdomAbit pricey
Very clean excellent location Friendly staff
Stayed in May 2024
Reviewed: 29 May 2024
Vicky
United KingdomCan't fault with my stay!
The staff were so friendly! I dropped my bag in the morning and they were professional and dealt with me quickly! I collected bag and forgotten my straightners so asked if you could help and was told you had some for guests to use for a deposit. I was so happy as saved me buying some. Comfy bed, amenities excellent, great location! Will 100% stay with you again!
Stayed in May 2024
Reviewed: 29 May 2024
Anne
United KingdomNot applicable
I liked the cleanness of the hotel, the staff were all friendly and welcoming. Victoria was very helpful to me she went above and beyond to look after myself and my son
Stayed in May 2024
Reviewed: 29 May 2024
Susan
United KingdomIf there was anything then it would be the price of the parking
It was easily to drive to and was able to park at the rear of the property
Stayed in May 2024
Reviewed: 29 May 2024
Georgina
United KingdomThe wifi is a serious issue throughout the hotel and the lifts are very slow and normally full. So I had to take the stairs when going down for breakfast and checking out with luggage.
It was clean and the decor was very modern and up to date.
Stayed in May 2024
Reviewed: 29 May 2024
Mike
United KingdomLifts was not working only 1 out of 4 was working and the stairs had to be used.
Location
Stayed in May 2024
Reviewed: 29 May 2024
Lesley
United KingdomNothing all good!
Clean -central location - helpful staff
Stayed in May 2024
Reviewed: 28 May 2024
Michelle
United KingdomI had an early check in and while I was in the room a staff member came in not realising I had checked in
My room was ready when I arrived, I was early and the staff were able to accommodate an early check in. Room was clean and comfortable
Stayed in April 2024
Reviewed: 28 May 2024
Claire
United KingdomI really wish I could say anything other than, I wish I was staying for longer.
The breakfast choices were incredible, the staff were amazing and so friendly. The room was perfect.
Stayed in May 2024
Reviewed: 28 May 2024
Maxine
United Kingdombar a little over priced
all of the above
Stayed in May 2024
Reviewed: 28 May 2024
Mark
United KingdomClose to the concert venue we were attending. The staff were excellent, we had a call from Alex to advise that an early check in we had asked for was possible. My wife was on crutches so it was good to get into the room early. Other staff members were very attentive and asked if they could offer extra help due to my wife’s restricted mobility.
Stayed in May 2024
Reviewed: 28 May 2024
Jill
United KingdomThe print on the bottles of toiletries was too small and in the shower without my glasses i couldn't see which was which. I washed my hair in shower gel and my body in shampoo. We also couldn't work out how to get the water to come out of the rainfall shower.
All the little extras, drink on a arrival, free water in the room, specialised coffees, regular tea and coffee and a shortbread biscuit. Great beds and big smart tv.
Stayed in May 2024
Reviewed: 28 May 2024
Kelly
United KingdomBar was a bit expensive but to be expected in the city. Parking spaces were quite small.
The room was a great size with 2 double beds. The beds were really comfy with plenty of pillows. Great selection of teas and shortbread biscuits and added bonus. The bathroom was well laid out with a lovely rainforest shower and quality toiletries. The whole hotel was spotlessly clean. The location was great for the arena.
Stayed in May 2024
Reviewed: 28 May 2024
Alison
United KingdomCouldn't fault anything.
Staff were very welcoming and friendly. Room very clean and comfortable. Great breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Sharon
United KingdomWaiting a while for the lifts and lack of disabled parking
Comfortable bed and everything available in the room
Stayed in May 2024
Reviewed: 28 May 2024
Jordy
NetherlandsI did get the wrong room number at check in, but that was only a small mistake. The hotel is a bit further away from the city center, but it’s nice to walk in the area.
The rooms are clean and the staff is incredibly friendly. The breakfast is really good as well.
Stayed in May 2024
Reviewed: 28 May 2024
Ellen
United KingdomI feel like there could be a little more attention to detail in rooms. E.g. 2 people in a room but only 1 bottle of water, only a few sugars ect
This hotel.is my favourite place to stay when I'm in Birmingham
Stayed in May 2024
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