City Road, Chester, CH1 3AH, United Kingdom
#26 of 34 hotels in Chester
Guests' ChoiceBased on 7752 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
9.0
Facilities
8.1
Staff
8.8
Value for money
7.9
Free WiFi
8.3
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End of dialog contentReviewed: 6 June 2024
Amanda
CanadaThe room was in the newer wing and a long way from reception with cases
They are currently under renovation but that didn't really interfere with our stay. The bed was very comfortable. The shower was excellent and there was a full bath. Breakfast was excellent. They showed our luggagebon arrival (early) and on departure. This is the perfect hotel if arriving by train. 10 minute walk into Chester center
Stayed in June 2024
Reviewed: 6 June 2024
Sharon
United KingdomThe so called garden - Needs total clean up to use safely & with comfort . Very dirty , no joy or pleasure to be had in court yard . No lights or items on tables - even during wedding very poor. Patio area needs total deep clean / power washing . Safer steps & entrances . Totally waste of what could be a feature to enjoy during summer !
We come here every year - new refurb of public area’s FANTASTIC- - now just need to do something about outside space and dated bedrooms
Stayed in June 2024
Reviewed: 5 June 2024
Simon
United KingdomSee above
Overall, it was a comfortable stay. The fire alarm on our first wasn't ideal, and the staff were unclear regarding the fire assembly point, and we opted for the no housekeeping option on the premise of a free drink and that he didn't receive it. There was at times a lack of hot water for the shower. Also, the turtle ornament in the courtyard rasided a few smiles, but overall and comfortable stay.
Stayed in June 2024
Reviewed: 5 June 2024
Isuru
United KingdomThe A/C was not that powerful in the room
Very friendly staff, made us feel welcomed
Stayed in June 2024
Reviewed: 5 June 2024
Norman
United KingdomBuilding works in progress
Room was fine & comfortable
Stayed in May 2024
Reviewed: 3 June 2024
Angela
United KingdomNone
Position is very good near enough to the town and faculties
Stayed in June 2024
Reviewed: 3 June 2024
Andrew
United KingdomThe car parking charge was a bit excessive for 24 hrs and wasn't included in the hotel cost.
The quality of the hotel was excellent. Room was spacious. The bed was very large and comfortable. I always enjoy the breakfast at this hotel.
Stayed in June 2024
Reviewed: 2 June 2024
Richard
United KingdomStayed in the newly refurbished rooms they were clean & tidy.
Stayed in May 2024
Reviewed: 2 June 2024
David
United KingdomThere are no plugs by the side of the bed. The carpet had become loose in areas that created a few creases across the floor. The window frames had significant black mould on them.
Warm welcome on arrival. A large spacious room with plenty of facilities.
Stayed in June 2024
Reviewed: 31 May 2024
Summer
United KingdomClean and comfortable
Stayed in April 2024
Reviewed: 31 May 2024
Stephen
United KingdomParking. Advert led us to believe free parking was provided by hotel, the truth was no hotel parking was available other than for < 3hours.
Stayed in May 2024
Reviewed: 29 May 2024
David
United KingdomThe hotel is quite big and our room was a long way from reception and BREAKFAST.
GOOD BREAKFAST AND THE WHEELCHAIR ROOM WAS GOOD.
Stayed in May 2024
Reviewed: 29 May 2024
Jan
United KingdomThe shower room was a really good size and had all requirements just missing a rubber slip mat which was rectified straight away and just thought it perfectneeded to have hand rails as one of are guest had slight mobility problems
Breakfast was great all staff very helpful and polite especially Chris went over and above providing perfect service and request. Adding a very personal touch.
Stayed in May 2024
Reviewed: 28 May 2024
Alfred
United KingdomRoom too hot Hotel being refurbished and difficult to find reception
Good location near railway station
Stayed in May 2024
Reviewed: 25 May 2024
Andrew
United KingdomStaff were rude at times Emailed hotel prior to stay, concerning ongoing referb works. I was told they’d be finished before our stay. This was not the case. Contractors started work at 8am, which is early in a hotel.
Decor
Stayed in May 2024
Reviewed: 25 May 2024
Kate
United KingdomUp on the seventh floor and only one very slow lift. No granola or honey at breakfast and the bread was plain white or brown sliced.
Room was very luxurious , lots of room and all the expected facilities - curtains thick enough to keep the light out thank goodness. We had excellent snacks in the bar (just been re-done and very spectacular). I loved the paintings on the wall but no-one could tell me who did them unfortunately. Good value breakfast.
Stayed in May 2024
Reviewed: 25 May 2024
Anne
AustraliaOur bin hadn’t been emptied from previous guests leading us to question the overall standard of cleaning for the rooms.
Conveniently located and public carpark next door
Stayed in May 2024
Reviewed: 24 May 2024
Melville
United KingdomWas undergoing renovations
Near the train station Short walk to city Centre
Stayed in May 2024
Reviewed: 22 May 2024
Ann
United KingdomThe fixed overhead showers in the walk-in showers. I would have liked the option of a handheld spray and also a grab rail.
The rooms were lovely. I liked the lounge spaces. Breakfast was good.
Stayed in April 2024
Reviewed: 21 May 2024
Sarah
United KingdomNA
Great location gorgeous hotel lovely grounds and lovely staff and breakfast fantastic 😀 room was big and Bath bigger 😀
Stayed in May 2024
Reviewed: 21 May 2024
Sarah
United KingdomI think maybe biscuits in the room to compliment tea and coffee and a bottle of water
Spectacular breakfast well worth the money. Location excellent for train station and only a 15 min walk into the city centre
Stayed in May 2024
Reviewed: 21 May 2024
Martha
United StatesThe experience will be improved when construction is complete, and the entrances and traffic patterns return to normal.
The room met expectations of cleanliness and comfort, the location was perfect, and the staff were very helpful and accommodating, and always had the answers I needed.
Stayed in April 2024
Reviewed: 20 May 2024
David
United KingdomGood location, nice decor, friendly staff
Stayed in May 2024
Reviewed: 20 May 2024
Suzanne
United Kingdomthe toilet in our bathroom was not clean :( and we had to pay 12 pounds for parking
Renovations are great, the reception area, staircase, bars etc on ground floor were stunning. Staff very friendly and helpful. Breakfast was delicious and the welcome into the restaurant was very warm and friendly.
Stayed in May 2024
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