It was more expensive than usual

Great location. Pleasant and helpful staff

Stayed in May 2024

Although the room was large (executive king room no.0410),it was also tired, 2 handles on wardrobe door and drawer door falling off, television remote had a mind of its own,Base of shower tray extremely slippy no anti-slip matt in toilet.

Hotel location was excellent, staff were very pleasant and attentive throughout. breakfast was first class. Large and very comfortable bed. Very clean and tidy Hotel, parking cost £12 per night (24hours), that seems to be reasonable for Chester.

Stayed in May 2024

We missed the Victorian feel of the old railway hotel but I'm sure it will be lovely when the renovations are finished.

Great value rooms especially as we stayed on the May bank holiday weekend. The lower priced rooms were maybe because there were building works going on in the old part of the hotel but that didn't disrupt our stay. Our room in the modern block was spacious and comfortable with good views over the city from the 7th floor. Great bathroom too, both bath and shower. Good free coffee in the reception area. We didn't eat in the hotel but the location was close to both the lovely city centre and the station where we could easily catch a bus to the zoo.

Stayed in May 2024

Breakfast could have been better

Location worked well for us

Stayed in May 2024

With the work going on in the hotel. The trek to the room was not good, up to floor 2 to walk through several corridors, then walk down to floor one. Nothing was well signposted. The bar area, which I assume was temporary, was cramped and canteen style.

The location was really good, added bonus a big carpark on the doorstep. The room was bright and comfortable. The lady on reception was friendly and helpful.

Stayed in May 2024

The room was very warm even when turning down the thermostat. A radiator outside the room was on constantly while we stayed there. Must cost a fortune if this is through out the hotel.

Proximity to the station.

Stayed in May 2024

Thought the service in the restaurant at dinner very poor. I would recommend due to the number of errors made with orders on tables around us that the waiting on staff go back ro writing down orders instead if trying to remember them. One of our meals was not hot. Someone on the next table got mains before their starters. Another table had to remind the asitress they had not had dessert they had ordered. It was disappointing especially as the restaurant was not that busy.

We checked in early unexpectedly after lovely man on reception helped us pay for car parking. All staff on reception that we encountered were lovely

Stayed in May 2024

I'm happy with the hotel.

The Hotel is situated across the road from the railway station and has ample parking. Parking is on the expensive side but the site is secure. The hotel is currently undergoing a major refurbishment but despite this are still operating as normal as they can be. A good clean hotel with friendly staff. Breakfast is serve yourself and has everything you need.

Stayed in April 2024

Expensive for the room and towel was dirty at arrival.

Staff nice, mentioned it was my partners birthday so they gave us some free drinks vouchers. Very kind

Stayed in May 2024

only 1 bar through the restaraunt. hopefully this is is resolved with all the work going on

the room was great. n staff were very helpful and friendly

Stayed in May 2024

Refurbishment going on, so couldn't go to main reception, which was what drew my eye to this hotel. Pillows a bit lumpy, but bed very comfortable.

Not too far from centre. Ideal for someone travelling by train. Friendly staff, especially bar staff.

Stayed in May 2024

Some staff need to be more welcoming & cheerful to new guests. Same with some bar staff The room was too small for a double bed

The room we had was exceptionally small. It was in the corner of the building and to get to one side of the bed meant you had to navigate a small gap between the bed & the wall and the bed and the cupboard. Some lights were not working (one was fixed during our stay) The bathroom exhaust fan turned on when you just walked past the door so it had to be shut all the time to reduce the noise of the fan. The bed itself was very comfortable. The breakfast was also great. The staff - The one we had for checking wasn't that friendly. There was a girl also at reception who was serving another customer, was bubbly and cheerful. The bar staff could also take a lesson in Customer Service.... The position of the Hotel was good being only a 15min walk into the town area.

Stayed in May 2024

Only one lift so was difficult in the morning with people with suitcases etc.

Really comfortable bed. Breakfast was good.

Stayed in May 2024

Thought in the double king room there should have been two comfy chairs round the table instead of one and would of been nice if the bar area was open was it rained the two days sat in the restaurant was ok

Friendly staff lovely breakfast comfy rooms

Stayed in May 2024

Had to pay for parking Breakfast extra

Close to centre

Stayed in May 2024

Sunday morning and was woken up at 8 by drilling and hammering

Comfy rooms and fab breakfast. Lovejy gardens

Stayed in May 2024

The layout of the room meant that we could only just open the wardrobe

Location and ease of parking

Stayed in May 2024

May just be an off day however some of the staff on reception and in the restaurant seemed to be un-interested and sometimes quite rude when asked a question which made us feel like an inconvenience.

Accommodation was lovely and as described. One of my guests sleep with a sleep apnea machine however there were no plugs near enough to the bed, this was quickly fixed with an extension lead provided by the reception however the hotel could benefit from plugs closer to the bed.

Stayed in April 2024

N/A

Food and location + room

Stayed in April 2024

Very beautiful hotel, everything you need for a cheeky get away. Even though renovations are taking place it did not impact our stay at all. The room was elegant and airy.

Stayed in April 2024

Nothing

Fab time .... breakfast amazing

Stayed in April 2024

Faulty TV and shower door. Undergoing renovation. maybe should have been cheaper.

Good food.

Stayed in May 2024

The property is fine

The renovation work being carried out led to confusion as to what entrance to use. We were locked out for 40 mins due to not being able to gain entrance. The night receptionist Ken, was very rude and unhelpful

Stayed in April 2024

Currently being re furbed. Our room didn't match any of the photos advertised. However the room was satisfactory.

Breakfast had a good choice. The location of the hotel is good for the town centre.

Stayed in April 2024