No hairdryer in the room. Pillows weren’t great. Breakfast was poor, for the amount we paid i was very disappointed with breakfast. Hardly any choice

Amazing building and period features. Our room was large but the bathroom was considerably small in comparison.

Stayed in April 2024

Breakfast buffet needed a better choice

Excellent dog friendly suite. Spacious and a good view

Stayed in April 2024

Had to wait at breakfast for some hot food to come out eg fried eggs . Took far to long to refill buffet.

In the centre, nice grounds, room lovely. Reception staff very friendly, we got a free upgrade to a suite!

Stayed in April 2024

The suite we had and I did my homework before booking did not resemble the pictures, we had the biggest suite and not cheap but then none of the rooms are particularly cheap, my husband went to look at the other suites and none of them were like the pictures not one chesterfield in any of them more Ikea, we booked as it was my birthday so a tad disappointing if I’m honest, but it didn’t ruin our stay we did speak to the hostel and say they need to revise the old pictures as there misleading would we go back maybe

The staff were amazing especially the reception staff in particular Laura Martin, we booked reserved parking yes it’s extra but so worth it the situation of the hotel is just perfect for walking into York so convenient, the bar areas are nice, the plush furnishing down stairs are lovely, the various restaurants are nice and food good

Stayed in April 2024

Faulty shower in room

Good

Stayed in April 2024

The dining room was underwhelming but the breakfast was nice with a great selection

The bedroom was very comfortable and quiet, the staff were friendly and helpful, we liked the hotel and decor.

Stayed in April 2024

We had some service issues fir Afternoon Tea and once at breakfast. Staff coukd use more training - or, possibly they were understaffed.

Helpful front desk staff. Beautiful hotel literally across from the train station. Great walking location to York City Centre.

Stayed in April 2024

When we went for Breakfast we waited to be seated, several staff were walking around in the breakfast area but none of them came to seat us, after around 5 minutes I walked in and sat down. The breakfast was OK for a buffet included with the room but nothing to write home about.

Lovely building in an excellent location, the Hotel and rooms were excellent reception staff were professional and friendly. The room was clean with a good selection of tea/coffee and hot chocolate.

Stayed in April 2024

We was very disappointed with our room. We always stay in a double room. We stayed in room 113 and the bed was absolutely rock hard and the pillows was awful. We both had a terrible night sleep due to this which has never happened before

We love the hotel and stay here every year

Stayed in April 2024

Breakfast was poor

Location and size of room

Stayed in April 2024

Bar service slow but friendly staff i

Restaurant was excellent breakfast was good staff more than helpful very clean

Stayed in March 2024

Heating too warm

Location, in keeping with the building itself, parking, clean

Stayed in April 2024

The room needed repairs and the shower door did not shut

Hotel and staff were lovely

Stayed in April 2024

The reception and downstairs bars are beautiful, but the rooms in our opinion let it down we had the biggest suite and it’s really quite basic it certainly needs updating we booked on the pictures we’d seen with chesterfield sofas and lush furnishings the furniture was more IKEA so was a real let down my husband did go and look at other suites but none of them had the lush furnishings so be careful, did it ruin our trip absolutely not but that was mainly the staff, and the accommodation certainly isn’t cheap so was disappointing

We paid extra to have reserved parking that was excellent for us, the position of the hotel is perfect you can leave your car and walk into York so that’s perfect, the staff are exceptional especially the reception staff especially Laura Martin she will go the extra mile and always with a smile.

Stayed in April 2024

Very nice room very convenient parking nice gardens

Stayed in March 2024

The breakfast wasn't really what I would have expected for a hotel like that. A bit sparse. Not even any fresh bread. Only toast.

A lovely hotel and very friendly staff at reception

Stayed in April 2024

Bed was a little lumpy and not very firm

Stayed in April 2024

Great location next door to the train station and walking distance to shops and attractions. Staff were all friendly and helpful and the hotel was spotlessly clean.

Stayed in April 2024

Restricted food offer in garden room. Not what the brochure offered!

Breakfast very good

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

Our view wasn’t the best overlooking the Royal Mail and the bed was a double which is a little small.

Good amenities, location and breakfast! Friendly staff always happy to help!

Stayed in April 2024

We were quite far away from the main area in the sidings.

The swimming and gym were excellent. Beautiful building and interiors.

Stayed in April 2024

Our room was cold . There was a heater but it didn’t touch it . Not a big deal though as we were hardly in there for the two night stay and to be fair I didn’t mention it to staff . It’s because it was a room off the main hotel . I did notice that I was treated a little differently to other people - maybe because I have an alternative look . I was asked to pay at the bar when my friends weren’t (they charged it to their room . The bar manager said it was because there wasn’t a card attached to my room - but my friends didn’t have a card linked either !) Also, one colleague working on the leisure desk asked me to show him my card (we had used the facilities 3 times and never been asked ). My friends went in after me and weren’t asked to present their card , neither were others using the pool (we asked ). It felt like I was being judged , which is short sighted as I have a professional career .

Stunning hotel and lovely leisure facilities . Great location so close to train station and centre of York . Very clean .

Stayed in April 2024

On this occasion there wasn’t a single thing I didn’t like or didn’t enjoy when staying at the principal. Hence why I made a returning visit six weeks later with further members of my family - if only I could be so positive about the second stay! Not sure if there will be a third.

I loved the location of the hotel, right next to the train station - really convenient when travelling with children & luggage. The Principal is a beautiful looking building, sympathetically restored - grand, whilst modern at the same time. I really appreciated the lovely quality coffee in the room and water in the fridge - great touch.

Stayed in February 2024

Enterance door difficult to pull open

The gym The food The service Location

Stayed in March 2024