Station Road, York, YO24 1AA, United Kingdom
#88 of 104 hotels in York
Guests' ChoiceBased on 6093 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
9.4
Facilities
8.2
Staff
8.7
Value for money
7.3
Free WiFi
8.1
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End of dialog contentReviewed: 11 May 2024
Adam
United Kingdom10am shut off for breakfast
Staff and superb original features
Stayed in May 2024
Reviewed: 9 May 2024
Andrea
United KingdomAttitude of staff and no notices to say facilities were closed
Beautiful hotel. Very disappointed pool was closed and was not informed before arrival. Asked to speak to manager after walking 5 flights of stairs to find out closed, who couldnt be arsed to speak to me and had no interest. Very disappointed
Stayed in May 2024
Reviewed: 8 May 2024
Mark
United KingdomOne slight disappointment, the buffet breakfast was luke warm, such a shame because the produce is really good.
Beautiful hotel and a great location., staff are friendly and helpful . The beds are amazingly comfortable.
Stayed in May 2024
Reviewed: 8 May 2024
Linda
CanadaRoom was too hot and could only open the window a short height
Location, cleanliness, staff, breakfast
Stayed in May 2024
Reviewed: 8 May 2024
Julie
United KingdomBreakfast - Expensive for quality received . Definitely lower standard than previous visits . Wouldn’t book again!
Location , parking and facilities.
Stayed in May 2024
Reviewed: 7 May 2024
Andrew
United KingdomThe lifts are too small. The air con is being updated and was not working so the room was too warm for us.
Location is great and it’s very comfortable. Nice grounds also.
Stayed in May 2024
Reviewed: 6 May 2024
Julie
United KingdomTo hot on ground level
The decor , the location absolutely spot on
Stayed in May 2024
Reviewed: 6 May 2024
Cassie
United KingdomSpa and pool area needs freshening up.
Reception area and bars was very nice and relaxing
Stayed in May 2024
Reviewed: 5 May 2024
Emma
United KingdomGym and pool a bit tired needs more machines
Location. Friendly staff. Comfortable bed and amazing breakfast
Stayed in April 2024
Reviewed: 5 May 2024
Dave
United KingdomBar was a bit small
Excellent location
Stayed in May 2024
Reviewed: 3 May 2024
Adam
United KingdomI'd really have to think to pick fault with the accommodation
The location of the hotel was excellent, and it made exploring around the city very easy. The staff were very attentive and polite, always offering a helping hand. The deluxe room was spacious and extremely comfortable. Room service was easy to order, and the food was excellent.
Stayed in April 2024
Reviewed: 2 May 2024
Andrew
United Kingdomcheck in was very friendly and efficient and the staff were attentive. The hotel has great bar, elegant lounge areas and an impressive stairway. My third floor room was comfortable and quiet with an excellent shower.
Stayed in May 2024
Reviewed: 2 May 2024
Lola
United KingdomThe price you pay id expect more options for breakfast than there was, it was just disappointing
I absolutely loved the room and the staff were all lovely
Stayed in April 2024
Reviewed: 2 May 2024
Libby
United KingdomThere was nothing I didn’t like about this property.
The building and the interior was absolutely beautiful and it was also in a very convenient location. Also, the breakfast was delicious.
Stayed in April 2024
Reviewed: 2 May 2024
Ann
United KingdomBreakfast in room - on both mornings items missing from order. The vegetarian cooked breakfast was poor.
Spacious room. Pleasant staff
Stayed in April 2024
Reviewed: 30 April 2024
Rosemary
United KingdomThe room was a bit tired with stains on the carpet and marks in the bathroom.
Excellent breakfast. Excellent location
Stayed in April 2024
Reviewed: 30 April 2024
Andrew
United KingdomBeing put in room that felt separate from main hotel. Lower level away from main building which we were not expecting. Hotel is amazing building but it felt like we were lower class and put in basement. Will not return for that reason alone.
Location
Stayed in April 2024
Reviewed: 29 April 2024
Mark
United KingdomPrice
Location
Stayed in April 2024
Reviewed: 29 April 2024
Jamie
United KingdomNot sure if the annex should demand the same price as the main hotel as its very dated and has not got the same atmosphere of the main hotel. Mattress was very hard.
The closeness to the city centre and the staff are a credit to the hotel.
Stayed in April 2024
Reviewed: 29 April 2024
Sandra
United KingdomNot a lot of car park space The sofa was broken and I couldn’t sit on it and it had blue pen marks all over it
The staff where nice and friendly The bed was so big and comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Jacquu
United KingdomThe room wasnt 100% clean
The staff are exceptionally helpful and friendly.
Stayed in April 2024
Reviewed: 28 April 2024
Andrea
United KingdomI didn’t like that the person who checks you in at breakfast ‘ shows you to your table with only one jug of coffee for 3 of us, also our 4th person asked for decaf coffee to be told you don’t supply that, so she had to purchase a latte . Once show to our table we were never approached again to see if we needed a top up coffee or even clear any empty plates .
The selection at breakfast was good but had to wait for eggs .
Stayed in March 2024
Reviewed: 27 April 2024
Charlie
United KingdomI didn’t like how in room 5202 we were out of the way in a completely different building, it was confusing and frustrating as it is a long walk and 2 lifts just to get to reception.
Loved the location and how amazing the facilities were, it was beautiful. Had amazing breakfast. Staff were amazing!
Stayed in April 2024
Reviewed: 27 April 2024
John
United KingdomThe only downside I found to my stay was that the room was hotter than the sun, even at night.
Stayed in April 2024
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