Location, staff, and layout

Stayed in April 2024

Ensuite shower tray not 100% clean. Basin did not drain properly. Ensuite door noisey and hard to open.

Location pleasant staff

Stayed in April 2024

We have had a lovely time at the hotel this is the second time we have stayed unfortunately we were not happy with room we told reception they said hotel was full nothing they could do basically we paid to upgrade like we did last time but the room was small compared to the pictures of how the room should be what can we do to avoid this next time its pointless paying for an upgrade 

Melhani the breakfast waitress was fantastic we loved her the breakfast was amazing I love the pool gym etc

Stayed in April 2024

The room was slightly smaller than expected and could do with some TLC. Unfortunately we were startled awake at 6.30am by the fire alarm which rang on and off for 10 minutes and we did not receive any information or apology for this, it was difficult to know whether we needed to leave the building or not. In the spa, the jacuzzi was not working on our first day and we had to pay £7 to hire a dressing gown each day of our stay.

The location and facilities were perfect.. The staff were friendly.

Stayed in April 2024

decor is starting to look a bit tired, but perfectly functional.

Comfortable hotel in side street off Kensington High Street, just 5 min walk from the tube (metro) and many bus routes. Room is compact but OK by London standards, with good bed, strong wifi, fridge and good size shower-room. Staff are friendly and helpful. For the central location it is good value.

Stayed in April 2024

Had a suite, quilt cover was quite thin and short on bed.

Friendly staff and clean, with great pool and gym

Stayed in April 2024

The pool facilities, changing rooms, jacuzzi and steam room and pool. We were looking forward to using these facilities however we were greeted with signs that the facility was being worked on. The temporary ladies changing rooms (mens) were very tired and not pleasant at all. The jacuzzi, 3 minute reset was inconvenient, tiles missing in the steam room. When we entered the pool (3.30pm) there were a couple of men in the pool cleaning the inside edge of pool with chemicals!! whilst it was open and still being used. Pool shower not good. Far too many school children coming in for swimming lessons, is this really necessary!! The changing room showers were the worst of all, most not working, falling apart and mouldy. The whole experience of the pool and changing room facilities were extremely disappointing.

Greeting, staff, room and breakfast all very good.

Stayed in April 2024

Disappointed with the poor range of 'real' TV channels available, especially when 2 showed the same programs as 2 others, just slightly delayed.

Stayed in April 2024

They don't have a bellman to take the bags dawn But they solve for me.

Friendly staff Special thanks to ms Toba in reciption for her leadership in solving my problem for double payment issue with booking.com .

Stayed in April 2024

Bathroom a little small.

breakfast, location, cleanliness, pleasant staff.

Stayed in March 2024

Breakfast was really good !

Stayed in April 2024

Room was small. Carpet in room was stained. Porridge at breakfast was cold.

Staff were polite and helpful.

Stayed in April 2024

Nothing

Great location , very friendly and helpful staff, scrupulously clean

Stayed in April 2024

The only thing we didn’t like were the lumpy pillows

Stayed in April 2024

The water in the room for a bath was only luke warm and the shaving socket didn't work

The hotel was in a prime location for our needs, the facilities were excellent and the breakfast was of a good standard.

Stayed in April 2024

It would have been nice to have had a bath as well as a shower.

Great location and comfortable bar area.

Stayed in April 2024

Quality and standard of the buffet breakfast

Location, facilities and staff courtesy

Stayed in April 2024

Location and cleanliness

Stayed in March 2024

Nothing really

Location, good size

Stayed in April 2024

Noise early morning at 2ish am and again 6/7am. Also entered the room to a number 2 smell.

Staff really friendly.

Stayed in April 2024

The twin room i was in was small and beds together which would be uncomfortable for non-family members sharing a room.

Location is great, tube link in the same street. breakfast is good with a large range to suit all. Rooms were clean. Swimming pool and spa area was clean and staff very helpful. reception area was good for hanging out in with a good vibe. very reasonable room rates considering location.

Stayed in April 2024

My room 7017 is very small, and narrow, there is not even 1 chair, there is no proper place for shirts and other belongings (underwear).

Breakfast was adequate, service was very good. the location is perfect. The advantage is that the hotel has a reasonable swimming pool.

Stayed in April 2024

The room was a little bit small

The swimming pool is brilliant

Stayed in April 2024

The warm food service finished too early. Not possible to get a Pizza in the bar at 22:30

Lage in Kensington is good for access to Central London. Breakfast was good

Stayed in April 2024