The room 119 was quite hot (there was no heating on) the bedside tables? were behind you so not easily accessible & therefore the bedside lights were standard lamps which you could only switch off by getting out of bed. The bath, being very deep, needs a grab rail for safety, the ones on the bath are too low for elderly people in fact walk - in showers would be more suitable nowadays also the sink needs a proper fixed plug & a trap across the hole. It was nice to have a fridge but it needs to be on a table or something but not on the floor.

Breakfast was fine plenty to choose from. The dinner menu was very restricted for myself. Staff were very attentive. It was great having the bus stop across the road..

Stayed in May 2024

Ran out of shower gel and shampoo.

Lovely big room. Very spacious and conformable. Hotel had lots of character

Stayed in May 2024

It is in desperate need of the rooms being updated, the cold water for the sink smelt like sewage or that it was coming from the river and for me that made it un drinkable, no air con in my room, which is fine for May but I can imagine it would get really hot in the summer months.

The building itself looks lovely on approach and the lobby area and bar was nice as well.

Stayed in May 2024

Breakfast… I was sold it at check in for £12… it was a bit poor. There was a hair in the eggs. I mentioned it on checkout but no refund was offered.

Great location and loads of parking. Reception staff was wonderful on check in. Room spacious and clean.

Stayed in May 2024

Na

The staff were very friendly

Stayed in May 2024

Light switches in bedroom in awkward position by bed and very high to reach when In bed. It took quite a while to connect my phone to the hotel’s internet. I was on the ground floor.

Breakfast good, but more labels would help on yoghourt for instance. And for someone who rarely stays in hotels, more staff around at breakfast to show how the various machines work and possibly help carry cups, bowls, plates.

Stayed in May 2024

Rooms bit dated.

Gardens and lobby

Stayed in May 2024

Location

Stayed in May 2024

We stayed for 2 nights,a very good price for York(between £10&£12) for ubers to and from the centre of York so that factored in really good value given that there is also parking on site.

Stayed in May 2024

Bedrooms need an update as so tired and old

Good distance for the races abd the price was fair

Stayed in May 2024

The rooms are a little dated in appearance. The breakfast staff seemed unorganised, there were no plates or bowls available to put breakfast on. Had to ask for them and one of the waiters seemed put out that he had to go fetch clean ones from the kitchen for us.

The receptionist was lovely and extremely helpful at both check in/out. Bed was massive and super comfortable. Food was beautiful at both evening meal and breakfast.

Stayed in May 2024

The staff seemed a bit tired and fed up apart from a couple of very nice ones. A little bit too far from York centre ten pounds by Uber to the city or the racecourse

Ample parking. Were there for the races and I liked the fact that I didn't have the hassle of finding somewhere to park in York centre and lugging our bags from a car park to an hotel and paying exorbitant parking charges for the privilege. Decent size room relaxed atmosphere. Very nice hotel although a bit jaded in places but I think that adds to the character

Stayed in May 2024

Rooms are dated and in need of modernisation.

Breakfast was good. Location was fine. Shower was excellent and room spacious.

Stayed in May 2024

WiFi we’re we were was shocking and no 3/4/5 G They have a fan in the room and it was needed as it was very hot

Easy to find , close to where we wanted to be. Plenty of parking , good size room with a very comfortable bed and we were not disturbed by other guests at any time . So quite even with the window open The Breakfast was faultless, not just plenty of choice but good quality as well

Stayed in May 2024

Some areas of the hotel were looking a little tired

Comfortable room and friendly staff

Stayed in April 2024

£12 for breakfast was - for me - a bit steep as I usually just have coffee, fruit and muesli for breakfast. Maybe an ordinary breakfast for £6 and full cooked for £12 option could be considered? Taxis into town a bit pricey coz of the distance but I realise - of course - that nothing can be done about that!

The room, the staff, the hotel building and the grounds were all spot on. Easy to find the hotel and a generous sized car park both helped too.

Stayed in May 2024

If pressed, I would say location from York city center.

The breakfast is very good.

Stayed in May 2024

A personal thing, but I didn’t like that dogs staying at the hotel were allowed in the restaurant, very unhygienic. We walked past a room in the evening on the way back to ours and the dog was barking, would not have enjoyed being in the rooms next door to that one!

Easy to reach location close to main routes at the northern side of York. Room was perfect for a family stay with all the amenities you require. The restaurant food in the evening was excellent, having both an adult and children’s menu options. Food options were good, and the quality excellent. Breakfast was good, usual options, they mainly focused on the cooked English options which were good. I would personally have preferred a wider selection of cold meats, cheeses, breads, pastries etc, although some were on offer it could have been a wider selection.

Stayed in May 2024

Something from the previous occupant was left in the fridge so had not been cleaned out but didn’t need to use fridge so was not a problem

Lovely looking hotel. Very relaxing and very friendly and helpful staff

Stayed in May 2024

Facilities and staff

Stayed in April 2024

Bedroom needs modernising. The bathroom sink was very bad, with rust.

Beautiful reception area, very welcoming staff. The food was good.

Stayed in May 2024

The rooms were a little dated. There had clearly been a leak from the room above and the ceiling was stained. Also the bathroom light panel was hanging off (my husband fixed it). We put down the third bed so we could put up our travel cot and the floor was filthy! Clearly hadn’t been cleaned for a very long time! Was also very expensive! Cost us just under £17 for 2 drinks!

Staff were really lovely, especially the reception staff. Breakfast was lovely and plentiful.

Stayed in April 2024

The room was at back where the air con units where situated and constant noise.

We like the location The Hotel is clean and nice

Stayed in April 2024

Bathroom was very tired. There was some unsightly brown tape covering a hole above the toilet cistern

Deshpal on reception gave us a warm welcome and was very friendly and helpful. Room and hotel very clean.

Stayed in April 2024