8 Tonbridge Rd, Pembury, Royal Tunbridge Wells, TN2 4QL, United Kingdom
#34 of 40 hotels in Royal Tunbridge Wells
Guests' ChoiceBased on 1317 hotel reviews
7.0Cleanliness
7.8
Comfort
7.7
Location
7.9
Facilities
7.1
Staff
8.1
Value for money
6.9
Free WiFi
7.8
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End of dialog contentReviewed: 2 June 2024
Suzanne
United KingdomWith mobility problems, had requested a superior ground floor room but was told they didn't have one even though it had shown as available when booking.
Good self - service breakfast.
Stayed in May 2024
Reviewed: 30 May 2024
William
United KingdomHotel needs thorough refurbish throughout.
Wonderful welcome from Viktoria
Stayed in May 2024
Reviewed: 29 May 2024
James
United KingdomVery loud creaking floors outside and above the room.
The staff were exceptional from reception to bar and restaurant.
Stayed in April 2024
Reviewed: 29 May 2024
Ben
United KingdomOnly used has a base. Didn't eat in the hotel.
Stayed in May 2024
Reviewed: 27 May 2024
Jacqui
United KingdomBathroom needs updating.
Excellent breakfast.
Stayed in May 2024
Reviewed: 27 May 2024
Dave
United KingdomOverly noisy wedding reception. Air extraction in toilet that never switched off
Good hotel, situated near A21
Stayed in May 2024
Reviewed: 25 May 2024
Brian
United KingdomBathroom could do with regrouting, and the extractor fan in the bathroom was performing some Peruvian pipes tunes- fortunately I couldn't hear it when the bathroom door is closed so I could relax and sleep after a 6 hour drive
Lovely welcome, and touching personalised greeting card and Yorkie bar left in the room. Nice and quiet room, good firm bed. Good kettle with tea/coffee/biscuits, could do with more milk sachets as a drink needs 2 of them. Ample parking with shade provided by trees - just remember to enter your registration details at reception.
Stayed in May 2024
Reviewed: 25 May 2024
Graham
United KingdomHeat
The English breakfast was Luke warm all of it and the fried eggs was rock hard
Stayed in May 2024
Reviewed: 22 May 2024
Dave
United Kingdomwhen functions are on the bar is no way big enough
Stopped a few times, always been good
Stayed in April 2024
Reviewed: 20 May 2024
Laura
United KingdomRoom service was over an hour in arriving - my order was lost. I was told the meal would be free but I’d already paid and the amount not refunded.
Room was lovely with some extra bits from Housekeeping.
Stayed in May 2024
Reviewed: 18 May 2024
Stephen
United KingdomThe evening meal menu was poor and the staff were a bit like faulty towers. At times you had to laugh at how bad it was. Definitely would not recommend the fish and chips, more like batter and chips.
Breakfast was very good and the staff helpful and friendly.
Stayed in May 2024
Reviewed: 17 May 2024
Chantal
United KingdomSlightly disappointed by the very limited room service menu when I checked in at 9.30pm: only sandwiches. Some fruit would have been welcome.
Functional and well appointed hotel. Reception staff exceptionally welcoming. I was very pleasantly surprised to be allocated a large Studio room.
Stayed in May 2024
Reviewed: 12 May 2024
Pauline
United KingdomShower over bath. Food average. Can only buy nice wines by the bottle . As with all these type of hotels need a bit of tlc
Nice grounds, plenty of parking . Comfy sofas in lounge . We paid for upgrade. Couple of nice pubs and places to eat within 10 min walk. Bus stop nearby
Stayed in May 2024
Reviewed: 8 May 2024
Lorena
United KingdomNear town
Stayed in May 2024
Reviewed: 6 May 2024
Hazel
United KingdomBit of an issue with the plumbing
Convenient to where I needed to be
Stayed in May 2024
Reviewed: 6 May 2024
Jane
United KingdomI was expecting a swimming pool!
We were pleasantly surprised by the quality of accommodation for the price. Lovely room, comfy bed, armchairs, chocolate treats. The staff were friendly and helpful. The breakfast was really good, plenty of choice of cereals and fruit in particular.
Stayed in May 2024
Reviewed: 6 May 2024
Michelle
United KingdomThe bathroom had seen better days, the shower wasn't great and needed updating. Parts of the hotel could do with a lick of paint but wouldn't put us off staying again.
We didn't leave the hotel but the location looked nice. The room was big and comfortable and the breakfast was plentiful.
Stayed in May 2024
Reviewed: 3 May 2024
Dawn
United KingdomThe room was confusing to find.
It was clean and the bed was comfortable. Nice bathroom but could of had more pillows and another blanket.
Stayed in May 2024
Reviewed: 2 May 2024
Paul
United KingdomThe breakfast dining room is a bit tight wandering around chairs (luckily not all occupied) to get to the food.
Beds lovely, rooms really clean staff very engaged and thoughtful.
Stayed in May 2024
Reviewed: 28 April 2024
Gerard
United KingdomI think the room we stayed in could have done with refurbishment
Breakfast was great value for money .All the staff were polite efficient and gave a very professional service
Stayed in April 2024
Reviewed: 26 April 2024
Kathleen
United KingdomThe bathroom was a little dated.
Excellent value for money, staff were very good.
Stayed in April 2024
Reviewed: 25 April 2024
Lorna
United KingdomConvenient location, clean efficient
Stayed in April 2024
Reviewed: 24 April 2024
Philip
United KingdomGetting a bit run down....
Stayed in March 2024
Reviewed: 24 April 2024
Galtrey
United KingdomEvening meals in restaurant took to long waiting for very long time for food
Location rooms clean staff very good
Stayed in April 2024
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