18 Hugh St Pimlico, Westminster Borough, London, SW1V 1RP, United Kingdom
#922 of 1,013 hotels in London
Guests' ChoiceBased on 687 hotel reviews
6.1Cleanliness
6.6
Comfort
6.2
Location
8.8
Facilities
5.9
Staff
7.3
Value for money
6.7
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 November 2023
Vita
NetherlandsTiny tiny room Old room with mold in the bathroom The bathroom is super tiny so you can’t even sit normally at the toilet
Close to the metro In the central part of London Easy check in and check out Helpful employees
Stayed in November 2023
Reviewed: 13 November 2023
Maricarmen
ItalyThe room was not 100% clean, the staff was only available 1 time. There was no heater in my room. The bathrooms wasn't clean and the was no place to wash your hands. I considered the price high for what they offer to the client
The location is fine cause is closed to the bus station and metro
Stayed in November 2023
Reviewed: 12 November 2023
Maciej
PolandSmall rooms and even smaller bathrooms
Good enough for a night or two.
Stayed in November 2023
Reviewed: 9 November 2023
Nina
United KingdomCouldn’t sleep at all as the walls are paper thin. Can hear people talking/coughing/walking around in other rooms. You can hear the trains going past all night till 2 am. The bathroom had water dripping leaking from somewhere all night.
It was located very close to the Victoria station.
Stayed in November 2023
Reviewed: 7 November 2023
Richard
United KingdomNo Coat hangers or hooks to hang clothes. The room was cold with no radiator (especially as its winter) and the floor was stained dirty. Also there was no wash basin to be seen.
The location the staff were helpful.
Stayed in November 2023
Reviewed: 31 October 2023
Rafal
United KingdomThe biggest issue was with shared toilet and shower. I need to admit it was clean and for one day it wasn't huge issue Also lack of a sink to wash hands after a long journey. needed to use shower to wash hands.
Excellent location, a few minutes walk to station and underground. Not a long walk to tourist attractions. Room may look a bit small but for a short stay does that really matter? Bed was very comfortable.
Stayed in October 2023
Reviewed: 30 October 2023
Rayson
NetherlandsThe toilet wasn’t clean and is wasn’t big enough
Only the room
Stayed in October 2023
Reviewed: 27 October 2023
Michael
GermanyI didn't expect too much, and there's a surprising number of hotels in London throughout all price categories that have shared bathrooms. Still, I would've wished for more sinks. What use is a toilet if you have to go to the other one to wash your hands…
A conveniently located small hotel (right near Victoria Station), just right to hunker down after arriving in London, especially if you're just staying one night anyway and don't have a need for anything special. My room was tiny (about 4' x 7'), but the bed was warm and comfy enough.
Stayed in October 2023
Reviewed: 27 October 2023
Jane
United KingdomNo wash basin in bedroom. No wash basin in toilets or bathrooms on 1st and 2nd floor. No TV. No baggage storage.
Generally clean .and pleasant decor.
Stayed in October 2023
Reviewed: 26 October 2023
Jon
United KingdomNo Tv, reception staff very hard to get hold of -(despite the invite to ring the bell), room wasn't very clean and bathroom floods whole floor very quickly. Other rooms very easily overheard.
Location is excellent
Stayed in October 2023
Reviewed: 22 October 2023
Nancy
CanadaThe room was noisy because of the trains, which sounded as if they were running in the hall! The window was not tight and the bathroom fan vents to the outside. I'm sure it would have been better if that was fixed. The trains do stop from midnight to 5 a.m so I was able to sleep then. I stayed at this hotel earlier in the week, in a different room, #9. The tea things were on a shelf on the wall, which I bumped into in the night and got a nasty bruise. Although the room was small, about what I expected for a single, there was room to add a table and chair and a reading lamp, which would have improved things greatly. I found the price for a Sunday night was more expensive, 50 pounds more than for my Friday night stay which surprised me. And there was no one at the desk when I arrived at 7:30; if it hadn't been for other guests coming in at the same time, I would have been locked out!
Location, close to Victoria Coach Station was excellent.
Stayed in October 2023
Reviewed: 19 October 2023
Mccarthy
United KingdomFor what I paid, not valid for money. No TV, broken internet, absolute tiny room and tinier bathroom. Backs into train tracks.
Near train station
Stayed in October 2023
Reviewed: 16 October 2023
Kevin
CanadaNo lift
Very close to main coach / train station in london
Stayed in October 2023
Reviewed: 14 October 2023
Alyson
United KingdomEnsuite grubby, incredibly small room, stains on carpet, no TV
Bed was comfy. Near the coach station.
Stayed in October 2023
Reviewed: 14 October 2023
Rachel
United KingdomThe ensuite bathroom was tiny, we didn't use the shower as it was so small. There was a lot of noise from the train lines and the station (we were at the back of the building). The room also got very warm, there was a fan but it was squeaky. Staff weren't there when we arrived to check in and we had to wait outside for a while until they arrived. We also ran out of loo paper and there was nobody around to ask for more - staff were not there much at all. No TV in room. Not many sockets. Would also be better if there was a lamp rather than just the big light. Described as a deluxe room but pretty basic.
Travelled with my daughter for theatre visits. Hotel was in great location. We weren't in the room much as we were out all the time. The room was clean and comfortable. Newly decorated.
Stayed in October 2023
Reviewed: 7 October 2023
Tamara
United KingdomNo tv or breakfast option
Location
Stayed in October 2023
Reviewed: 1 October 2023
Andrew
United KingdomOne of the main reasons I booked this property was because of a bag drop facility. Some comments mentioned this was not available so specifically asked before booking and was told this was possible. When I arrived early there was no staff at the hotel and when I finally got hold of one of the cleaners I was told there was no bag drop. Eventually I was allowed to leave it unsecured in front of reception, not ideal! I would not have booked this room if I knew there was no backdrop.
Location was convenient and room surprisingly quiet despite being so close to the train station. The room was small but that was expected and fine if all you need is somewhere to sleep which was exactly what I needed.
Stayed in September 2023
Reviewed: 1 October 2023
Aj128
United KingdomBathroom is very small
Good location
Stayed in September 2023
Reviewed: 27 September 2023
Suzanne
United KingdomRoom and bathroom were very small, room design not ideal for a couple sharing.
Location and cleanliness
Stayed in September 2023
Reviewed: 21 September 2023
Luciana
BrazilThey canceled my first reservation at midnight the same day I was supposed to arrive. It was very stressful to have to find a good room for the same day!! For my second reservation 3 days later ( and a different kind of room) I wasn’t sure the history wouldn’t repeat itself. Another problem as big as the first one, there was no sink. There was no sink in my room, no sink in the toilets down the corridor. The only sink to be found was going down a flight of steps, crossing reception and down another flight of steps.
Good bed, friendly staff and very clean.
Stayed in September 2023
Reviewed: 18 September 2023
Gemma
United KingdomThe bathroom is VERY small. A grown man would not fit on the toilet but there is a shared toilet on the other floor. Also, the plug for the kettle doesn't reach the socket. The shelf it's on needs lowering considerably.
Very easy check-in and fit the purpose for what we needed. An easy overnight stay for a concert. Bed was night and comfy and the location was perfect being right next to Victoria Coach Station.
Stayed in September 2023
Reviewed: 12 September 2023
Nicola
United KingdomIt was incredibly small. There was hardly any room between the bed and shower/ toilet. There were 2 steep flights of stairs to the room. I have some mobility issues and wouldn't have booked it had I known. It would be terribly difficult to climb them with a suitcase. It was quite warm in London for September. The room was like an oven, even with the window wide open. We left after one night because the heat was unbearable- I accept this was not the owner's fault.
The room and bedding were spotless. The shower was lovely- powerful and hot although small. The manager was very polite. It wasn't overly expensive either. There was a nice pub at the end of the road. Victoria Station was a ten minute walk.
Stayed in September 2023
Reviewed: 7 September 2023
Dee
United KingdomCheck in time adjustment At reception
Small room window Tidy clean
Stayed in August 2023
Reviewed: 5 September 2023
Yajing
United KingdomNo curtains. Smallest shower I've ever had (approx. 70x70cm). Very noisy trains all night straight out of window. No luggage storage and narrow staircase leading up with no lift.
Very clean room. Newly modern decorated. Tea/coffee maker(with not long enough cable). Comfy bed. Good value for money.
Stayed in September 2023
Reviewed: 3 September 2023
Wendy
United KingdomThere was a lot of noise in the night
The location was central to where we wanted to be and the price was reasonable
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content