Nothing

Was so easy to collect the keys from the Reception.. and staff are so friendly and Nice Welcoming 😘

Stayed in May 2024

The apartment itself is really rin down. The floorboards are damaged, the kitchen furniture as well. The bathroom is tiny - the washbasin one of the tiniest I have ever come across. I was a bit worried at first that they might want to pin any of the damage on us and keep (part) of the 200 pound deposit but my fears were unwarranted - we got the deposit back quickly and without any hassle.

We met the nicest hotel staff ever! It was such a wonderful welcome. Thanks to the whole staff! The location is fantastic! A lovely area of London. Such a joy to walk around, whether towards Notting Hill or Hyde Park. We had a most wonderful stay.

Stayed in May 2024

Great location, very close to two stations and a very lively street with food and groceries.

Stayed in April 2024

The shower facility was disappointing. Far too small. You had to squeeze in to take a bath.

Stayed in April 2024

mold in the bathroom, worn furniture, room in the basement, noise between neighbors

Location

Stayed in April 2024

Staff gets a 10, but my overall rate is an 8 because it's an old property and therefore, very noisy. We could hear everything the neighbours did, even just when they were walking above us, slamming doors or simply chatting. So we didn't sleep fine and we were tired to explore the city. But this is something very common in London, so I recommend bringing earplugs for more comfort.

Every time I go to London, I try to book something in the area, because I love the neighbourhood and access to the tube and buses. This time I booked 2 apartments here for my and my family and we loved it! Staff was very friendly even after checking out (for a little problem I had), they were helpful and nice all the time, and I got the deposit back super fast! Comfortable beds, good size, very well equipped kitchen.

Stayed in April 2024

Cooking facilities were poor, no instructions for using microwave/grill, electrics kept blowing when trying to use the hob!! Also pans were far to large for using on the hob, in all totally useless if you wanted to cook for yourself like I intended??

Convenience to my work, easy access

Stayed in April 2024

The apartments could use some renovating - most of the furniture is scuffed. Could be cleaner - we found a huge mysterious stain in the shower and the sheets too weren't super clean. The deposit is pretty high, about 234€, I understand it can be necessary but it is a lot of money and it took almost a month to get it back on my card since I don't have a UK card.

The location is great. Perfect for going around and well connected, in the next street over there's pubs, restaurants and supermarkets. The staff is nice and helpful, we had an issue with the heating and they solved it quickly. The apartments are big enough for 2 people and have all the basics. Also nice water pressure even if we were on the 3rd floor!

Stayed in March 2024

Smaller than the pictures, sofa bed need to be replaced with new comfort bed . No microwave.no daily service (fresh towels)

Location is perfect. Quick check in process, nice and welcoming service and team.nice Tiny kitchen

Stayed in April 2024

Needed a good clean. Toilet blocked up, but staff were able to change our room.

Location

Stayed in April 2024

Although apartmant had everything (electric cooker, microwave, sofa bed, chair and table, things inside were old(er) and not as per pictures. It felt like cabinets/chairs, and sofa bed were worn out. It was warm in the room, but we could not turn off the radiators.

It was close to metro/bus station and it was not too far away to walk to the center.

Stayed in April 2024

200GBP deposit Returned quickly but we didn't expect it. The furnitures were demaged

Ok price, everything we need for one night

Stayed in March 2024

The room was a bit smaller than I expected.

Small in size but great use of space. Clean, comfortable and easy to use facilities.

Stayed in March 2024

The hosts were very friendly and catered for our needs. The apartment was very clean and comfortable. The location and value for money is very good. The facilities were also vey good. The faces above this box are not working when clicked on and so I have put relevant comments in this space.

Stayed in February 2024

The central heating was never turned off, the air conditioning was broken

Nothing like the pictures

Stayed in February 2024

Floors have a bit of wear and tear and the heating a bit tricky to control but all in all a good stay.

Great location, easy, friendly check-in and well equipped flat. Kitchen had everything you need for a short break and beds were set up perfect for us (2 sgles and a double)

Stayed in February 2024

No fresh towels after 6 night stay. Almost impossible to find the reception to the accommodation.

Value and Location

Stayed in February 2024

Great location and customer service

Stayed in February 2024

The pull out bed was so uncomfortable my son hardly slept.

The staff at reception was very nice and as it is first thing we are greeted by it starts the visit off great. She was over nice and helpful.

Stayed in December 2023

Towel don’t replaceable daily

The fasilities is ok and value for money

Stayed in December 2023

Prior to arrival, I received a message telling me where to go to collect keys. That address is down the road from the actual accommodation. We walked into a filthy hallway and found a typed note on a door advising the actual address of reception, back up the same road. How hard would it be to update your automatic message? The room we got was not the one in the picture. It was minute and quite ridiculous! The room was so small that we had to move furniture in order to open our small wheelie bags. The bed was bad! We were sleeping on the rubber side of a mattress protector and not on a mattress topper or a fitted sheet. It was physically impossible to make the bed as there is no room to move it out from the wall to do so. Pillows need replacing. Cheap pillows need to be upgraded every few years because the filling compresses. They are now too small for the covers. There was no bedside table nor bedside lamp. I asked for a lamp so we could read at night and was told, very politely, that the 'serviced apartments' didn't have bedside tables or lamps. Seriously? There was no place to use a Hair dryer in front of a mirror. The tv is situated on the same wall as the bed head so we couldn't watch tv at all because there is no where to sit to do so. Our toilet wouldn't flush for the night and morning of our stay. We told reception who promised a maintenance man and then after being out for the whole day, had to call again as it had not been fixed. I was told that it had indeed been attended to and I had to firmly advise that it hadn't and could someone please come now? The shower taps stick and are very difficult to use. We had a three night stay and yet there were only 2 coffee sachets and 2 tea bags. And not even milk for 1 day. Really? We got 2 different stories about the date we could expect our refund of the £200 damages deposit. This is NOT a serviced apartment. Apart from the maintenance man, who was very pleasant, NO-ONE serviced our room!

The room was immaculately clean The staff were very pleasant. The location is excellent!

Stayed in December 2023

Only one staff member at all times, far away from reception

Great location close to Hyde Park. Clean and TV was superb

Stayed in October 2023

I had to pay a deposit

Speedy check in

Stayed in November 2023

When I arrived there was no heating. I had to use electric heaters for the first day. The kitchen was tired and dated. The freezer had a missing door. The lighting was intense and over powering. No lamps. Just harsh over head lights. There was only one curtain on each window which didn’t close properly.

Location.

Stayed in November 2023