Helpful friendly staff. Good location albeit up a hill from town.

Stayed in May 2024

Didn't have

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

The hotel is really well situated overlooking the harbour and the pool/ spa was really nice. I had a smaller solo room that was comfortable. Everything was very clean. The staff was excellent & very helpful. I want to say thank you to the receptionist, who gave me one of the Easter eggs I admired (so so kind!)

Stayed in March 2024

WiFi not great!

Very welcoming, great location, helpful staff

Stayed in February 2024

The walk back up the hills after a couple of beers in town 😂

Food , staff , room, and very clean 👍🏼

Stayed in February 2024

The only thing that could be improved is the cooked breakfast. Some days my scrambled egg resembled thick soup and the grilled tomatoes were always just warm and very undercooked. Making scrambled eggs and grilling, or even baking tomatoes is not Michelin star stuff and could have made the breakfast far more enjoyable.

The hotel is lovely and is everything you could want. Location, for me, was excellent and my room was perfect for what I needed. The staff are very polite and friendly, there is really nothing particularly to dislike although the cooked breakfast could have been better. I will definitely be staying here again.

Stayed in February 2024

BREAKFAST WAS EXCELLENT

Stayed in February 2024

No complaints.

Excellent service and good room. Breakfast is very good. Enjoyed my stay.

Stayed in January 2024

Everything else was comfortable and clean.

The location is the only drawback, great if arriving by car or taxi…long hill to ascend if travellling on foot.

Stayed in January 2024

As above. Sound levels in downstairs restaurant.

Breakfast in the above restaurant was lovely however the fish and bacon was exceptionally dry. The venue overall of great.

Stayed in December 2023

nothing

lovely comfortable room newly decorated , great breakfast and restaurant on site, lovely pool. decorated nice for Christmas

Stayed in December 2023

Nothing.

Fantastic facilities, very friendly and helpful staff, great food and ample parking.

Stayed in December 2023

Really nothing, everything was really nice.

Great location - was only about 10 minutes walk from the St Peter Port bus terminus (from the airport). Room was pretty big, with ample space in both the bedroom and bathroom, with ironing board, iron, kettle and hairdryer all available in the room. Tea/coffee/chocolate was stocked each day, and room was well cleaned throughout (2 night) our stay. Fantastic spa facilities as well - swimming pool, towels, jacuzzi, sauna and steam room all a luxury added touch. We stayed in December, so the temperature in the room was also very pleasant. Someone was also available on reception until 10pm each day, and all staff we encountered were very friendly.

Stayed in December 2023

Nothing really. It suited us for 2 nights. Overall the property is fairly well maintained although it is showing signs of wear and tear in some areas, particularly our en suite but it was very clean and you could not fault the staff service. We didn’t mind but for those who may struggle with hills, be warned it is situated up a steep hill.

It is a lovely hotel with lots of character in a quiet location with great views. Very comfortable and clean bedroom. Loved the little tunnel from main reception to the restaurant and bar. Particularly enjoyed using the swimming pool, jacuzzi, etc. Extremely hard working, friendly staff. It was very busy as coming into Christmas season and you never saw a staff member who was not smiling.

Stayed in December 2023

Great location

Stayed in December 2023

Health Suite changing room needs lockers.

Great Facilities, Authentic vibe and good breakfast.. and friendly staff Health suite is amazing with a pool and jacuzzi/steam room and sauna.

Stayed in December 2023

Location / facilities / room size

Stayed in November 2023

Personally I like to see yoghurt kept cool on the table. The ladies changing room for the pool was unbearably hot, not sure what it would have been like in the middle of Summer. Afternoon tea whilst it was nice I would have expected something a little more special for the sandwiches, didn't like the cheese and tomato offered. Macaroons and chocolate brownie a bit boring too.

A very good choice of hot and cold items for breakfast. Staff welcoming, lovely pool facilities. Comfortable room.

Stayed in November 2023

The weather!

Due to storm Ciaran we had to extend our stay. The hotel kindly upgraded our rooms to Superior rooms at no extra cost, which was greatly appreciated. All the hotel staff are extremely friendly and helpful. I'd go further to say it's probably the best Best Western hotel in the UK.

Stayed in November 2023

Everything exceptional from the staff to the food. Room very comfortable.

Stayed in October 2023

Small bathroom

Wonderful view from the breakfast room, good breakfast, extremely hospitable staff.

Stayed in October 2023

Very poor WiFi

Great position. Great food and spa facilities

Stayed in October 2023

The hotel was expensive so didn't quite meet value for money despite being a lovely hotel.

Lovely hotel with wonderful staff who work very hard indeed but always keep a smile on their faces.

Stayed in October 2023