Great North Road, Seaton Burn, Newcastle upon Tyne, NE13 6BP, United Kingdom
#11 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 2379 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
8.5
Facilities
8.9
Staff
9.1
Value for money
8.5
Free WiFi
8.1
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End of dialog contentReviewed: 20 May 2024
Sofia
PortugalDinner/food service finishes quite earlier in the evening, leaving no alternatives
Room was good
Stayed in May 2024
Reviewed: 19 May 2024
Bev
United KingdomThe layout and cleanliness.
Very clean, staff are very helpful and accommodating.
Stayed in May 2024
Reviewed: 17 May 2024
Lynne
United KingdomI liked everything
One of the best hotel breakfast I ever had
Stayed in May 2024
Reviewed: 16 May 2024
Lynda
United KingdomThe humming noise in the room was awful
Clean open bright
Stayed in May 2024
Reviewed: 15 May 2024
Mario
IrelandOn the outside, it looks like a 1900 abandoned school/hospital. It deserves some renovation on the outside as well.
Everything on the inside of the hotel is great. Comfortable massive bed. We had breakfast and dinner and the food was delicious
Stayed in April 2024
Reviewed: 14 May 2024
Lydia
United KingdomLift wasn't working
Breakfast amazing and staff exceptional
Stayed in May 2024
Reviewed: 13 May 2024
Jamal
United KingdomLift was out of order
Great staff & lovely breakfast
Stayed in May 2024
Reviewed: 13 May 2024
Jessica
United KingdomI have lupus which is a autoimmune disease and my mobility isn’t great and our room was a little distance away and the lift was out of order so I struggled with the stairs everytime we went anywhere
The pool,spa & the bar area were lovely, staff were so polite
Stayed in May 2024
Reviewed: 12 May 2024
Philip
United KingdomRoom temperature was very warm and unable to turn it down
Good facilities and modern hotel
Stayed in May 2024
Reviewed: 11 May 2024
Christine
United KingdomComfortable bed & pillows. The receptionist was very helpful in finding me a downstairs room as the lift was broken & my bag was heavy & I needed to leave early the next morning. Convenient for the airport only 15min drive.
Stayed in May 2024
Reviewed: 10 May 2024
Emma
United KingdomRoom key didn’t work due to system update but the staff were amazing on resolving the issue and made sure I got in to my my room.
Very helpful staff.
Stayed in April 2024
Reviewed: 9 May 2024
Linda
United KingdomNothing.
Everything was perfect. Staff were great, public spaces immaculate, bedrooms exceptionally clean and comfortable. Good choice at breakfast.
Stayed in May 2024
Reviewed: 2 May 2024
Panayis
United KingdomFire alarm not going off in night, also room above sounded like a herd of cows banging around woke up thinking fire works were going off. There's only two floors at this site but doesn't seem to be sound proofed between floors.
good size room very clean and comfortable surrounded by nice quiet location.
Stayed in April 2024
Reviewed: 30 April 2024
Shariat
United KingdomMaybe for breakfast to have more options..
The room was spacious and comfortable. The staff was friendly and approachable specially FD Karen she was knowledgeable and a sweetheart with the kids as well. Great experience overall!
Stayed in April 2024
Reviewed: 29 April 2024
Tim
South AfricaLift not working
Value for money accommodation and breakfast
Stayed in April 2024
Reviewed: 29 April 2024
Pauline
United KingdomEasy access off A1. Reception staff pleasant & helpful. Room good size & very clean. Family had breakfast which was excellent
Stayed in April 2024
Reviewed: 28 April 2024
Primrose
United KingdomThe service was exceptional.
Stayed in April 2024
Reviewed: 24 April 2024
Diana
United KingdomNothing really; it was a nice place to stay.
Facilities were great, including the pool And breakfast buffet
Stayed in April 2024
Reviewed: 22 April 2024
Ladan
United KingdomLocation hard for anyone without car
Clean, comfortable beds pillows, good foods
Stayed in April 2024
Reviewed: 22 April 2024
Jonathan
United KingdomNothing
Excellent staff Excellent hotel was comfort food Excellent room was clean have rebooked for Christmas 2024
Stayed in April 2024
Reviewed: 21 April 2024
Leah
United KingdomWe were on the ground floor which was lovely to look out the windows but there was birds chirping loudly and banging on the window throughout the night
Lovely place to relax, spa is great addition and breakfast was great
Stayed in April 2024
Reviewed: 21 April 2024
Fishstick
United KingdomStaff were extremely helpful and friendly. Room was immaculately clean and fresh, breakfast was lovely
Stayed in April 2024
Reviewed: 21 April 2024
Mrs
United KingdomI found the mattress to hard and uncomfortable for my liking and awoke with a bad back. Apart from this everything was perfect.
The staff were really friendly and helpful. The room was clean and tidy to a very good standard.
Stayed in April 2024
Reviewed: 21 April 2024
Pamela
United KingdomLovely hotel lovely swimming pool
Stayed in April 2024
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