Maidstone Road, Chatham, ME5 9SF, United Kingdom
#10 of 34 hotels in Chatham
Guests' ChoiceBased on 1790 hotel reviews
7.6Cleanliness
8.2
Comfort
8.1
Location
8.2
Facilities
7.9
Staff
8.5
Value for money
7.7
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2024
Julie
United KingdomRoom was really tired, could of done with a bit of sprucing up
Overall a pleasant stay
Stayed in March 2024
Reviewed: 29 April 2024
Trevor
United Kingdomearly pool closure
location
Stayed in April 2024
Reviewed: 29 April 2024
Alicia
United Kingdomwe waited ages to be sat for our dinner, no one else was there and then we waited an extra 15 minutes to get our drinks and tea ordered. Then we had to wait another 15/20 minutes for our drinks to arrive, like i said it wasn’t busy at all. There was an absolute star of a server, when we went up and said about our drinks we got them within 5 minutes and she apologised and gave us vouchers so we could all have a drink.
it was lovely
Stayed in April 2024
Reviewed: 24 April 2024
David
United KingdomDirty sealant between shower tray and floor in bathroom of room 135.
Friendly staff.
Stayed in April 2024
Reviewed: 22 April 2024
Sapphiya
United KingdomI loved everything
Breakfast could have more options
Stayed in April 2024
Reviewed: 22 April 2024
Belinda
United KingdomHow far it was from reception
Our room was upgraded. Friendly staff, very helpful.
Stayed in April 2024
Reviewed: 21 April 2024
Ruth
United KingdomWe booked this hotel as it had a swimming pool, but the pool is unsupervised and one large family with small children dominated the pool, making it impossible to swim simple lengths. Very disappointing.
Excellent breakfast, paid a little extra for a premium room and it was worth having the peaceful room with more space and decent coffee. the swimming pool was a welcome bonus.
Stayed in April 2024
Reviewed: 20 April 2024
Linda
United KingdomGreat location, friendly staff. Good food.
Stayed in March 2024
Reviewed: 15 April 2024
Elaine
United KingdomNothing not to like
Friendly staff and good food
Stayed in April 2024
Reviewed: 11 April 2024
Robert
SpainLocation difficult to find with car. Busy road next to room. Room small but sufficient. All was there nothing more.
Breakfast was good. Staff pleasant.
Stayed in April 2024
Reviewed: 6 April 2024
King
United KingdomNo steam room, the deluxe room did not have a bath and was small
Food was over cooked dry
Stayed in March 2024
Reviewed: 5 April 2024
Dan
United Kingdomthe dinner menu was a lot of items missing and not available
breakfast was excellent and lots of choice
Stayed in April 2024
Reviewed: 5 April 2024
Bessy
United KingdomThe bed
Breakfast
Stayed in April 2024
Reviewed: 2 April 2024
Brendalyn
PhilippinesThe girl in the swimming pool not very nice
The staffs are nice except the girl in the swimming pool last saturday night. Not very nice
Stayed in March 2024
Reviewed: 2 April 2024
Christopher
United KingdomAs an IHG member asked for departure at 2 o'clock but was only allowed to stay until 1
The girl at the reception was extremely good at her job as was the young woman dealing with the breakfast.
Stayed in April 2024
Reviewed: 2 April 2024
Kerry
United KingdomWe waited for room service that did not arrive
Location is ok if you have a car
Stayed in March 2024
Reviewed: 29 March 2024
Peter
United KingdomChargers not online for EV
Clean and tidy
Stayed in March 2024
Reviewed: 26 March 2024
Robyn
United KingdomDidn’t have breakfast
Stayed in January 2024
Reviewed: 24 March 2024
Richard
United KingdomSmall car parking spaces,
Food was excellent, Staff we interacted with for information & help were exceptional.
Stayed in March 2024
Reviewed: 22 March 2024
Kevin
United KingdomIt was satisfactory
Convenient
Stayed in March 2024
Reviewed: 17 March 2024
Joel
United KingdomThe walls are very thin so you can hear people walking and talking while in your room. Also the rooms could do with some fresh paint.
The bed super comfy the staff go above and beyond very polite and helpful the facilities are nice.
Stayed in March 2024
Reviewed: 12 March 2024
Nicolette
United KingdomRoom was a little tired, eg crack in the wall. Space under the door letting light let in.
Staff were lovely and helpful Wonderful food in the restaurant Comfortable room and beds Very quiet room overlooking the airfield
Stayed in March 2024
Reviewed: 12 March 2024
Lena
United KingdomA mattress could be better. At breakfast it feels like a lack of staff.
Convenient location, clean, good sound proof
Stayed in March 2024
Reviewed: 11 March 2024
Catalin
United KingdomWe didn't like the mattresses of our bed and sofa bed (too soft and uncomfortable) and pillows that were the opposite -too firm. we woke up with a stiff neck. Another thing that was not nice, was the family changing room at the pool: no heating, no electricity and we were supposed to change clothes in there (imagine doing all this coming out of the pool with a 2 year old.. )Unacceptable! One member of the staff was quite rude as well, admiting that she knows that is not quite in good condition, but it is nothing that she can do..
Overall we enjoyed our stay at this hotel. The room was a good size, clean,the service was ok.
Stayed in March 2024
Valencia, Spain
Costa Calma, Spain
Gretna Green, UK
Coredo, Italy
Aix-en-Provence, France
Osseo, USA
Seoul, South Korea
Trujillo, Peru
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content