The hair dryer wasn’t working although staff wouldn’t necessarily know this unless a guest brought it to their attention

Room was clean and very nice. Staff were very accommodating and knowledgable! I ordered in room service twice and food was hot and came within half a hour both times. Breakfast was great! Full English breakfast available as well as continental breakfast if you wanted something lighter. Loved the coffee machines 😁

Stayed in May 2024

Didn’t get a double bed got two single beds

Location and proximity to airport

Stayed in May 2024

Shower over bath whilst powerful and good temperature meant you had to step over bath to access

Comfortable bed, clean, close to public transport, quiet room

Stayed in May 2024

The rooms aren’t quite as nice as the Staybridge Suites next door but the Holiday Inn benefits from the bar area and the breakfast is better

Lovely modern rooms with great breakfast

Stayed in March 2024

Very good breakfast Very good gym

Stayed in May 2024

The WiFi in the room was not good. Transportation costs to and from were high, making its location less positive.

The staff were excellent, both well-trained in their responsibilities and kind. Breakfast was plentiful and decent; the bed was comfortable (aside from the pillows) and the location was useful.

Stayed in May 2024

Nothing to add here - hotel in a good location doing its job well.

Good location for easy access to both T5 and T2/3 using TfL buses. Long stay parking a short walk away. Rooms were as expected, clean and quiet. Good shower pressure too. Ate in the restaurant space in the atrium of the hotel, good menu selection and quick service. Bar area relaxing albeit a tad pricey.

Stayed in April 2024

The room were spacious and spotless The breakfast buffet was delicious, with a huge variety of options Special Thanks for Zam

Stayed in May 2024

Nothing

Spacious with a great shower restaurant had a good menu and bar

Stayed in May 2024

Can’t think of anything I didn’t like right now.

The Holiday Inn, London Heathrow, Bath Road is conveniently located, the staff was friendly, professional, and efficient and our stay was everything we needed before catching an early morning flight.

Stayed in April 2024

the key card input in order to have the lights turn on was a bit confusing to this weary traveller.

convenient & very close to terminals. flexible & accommodating staff. restaurant, sports bar & room service options.

Stayed in May 2024

bad food at the resturant.

Stayed in April 2024

I found the relatively (and odd) big step up to the "walk-in" shower challenging and slippery getting out with no handhold, but it would be okay for most people. So not a complaint, just an observation. My deep dislike did not relate to the hotel but to the third-party Hoppa bus to get there, which is truly awful. It has space for luggage and reasonable seating and runs on time. One passenger grumbled to me about the complicated online payment, but paying with a credit card on the bus is easy. However, the service is only hourly, and there is nowhere warm to wait or any seating, which does not sound like a big deal unless you've just missed a bus, the temperature is freezing, and the wind is whipping around the bus station. On the return to the airport, I had to hang on for dear life as the driver threw it around curves (and I was sitting, not standing). Unfortunately, it would make me think twice about this hotel (or any other outside of the airport), despite the hotel meeting all my needs. Taxis are more expensive, but perhaps worth the cost of staying at this hotel.

The room was clean and comfortable and met all my needs for an overnight stay before my flight to Australia. The bed was very comfortable, with great pillows. I had an evening meal (sea bass) in the restaurant, which was simply fabulous. Jamie Oliver could not have done better. The hot breakfast was hot (often not at other hotels) - a nice touch being the warmed plates. I liked the real bread, too, rather than the packaged sliced stuff. I loved the beautifully themed central atrium where the restaurant and bar are located. Staff are friendly throughout the hotel and customer-oriented (another feature often not so uniformly present).

Stayed in April 2024

The location was quite close to the airport which was the main factor for choosing this hotel. The room was good and 4 persons(family) could sleep there without any problems. The breakfast was great and included in the price. Was a perfect choice to get to the airport in the morning

Stayed in April 2024

Shortage on coffee sugars

Clean comfortable

Stayed in April 2024

Everything was very good, no complaints at all. Have stayed in many IHG around the world, and you were the best.

Stayed in April 2024

Nothing.

Excellent choice of hot and cold food.

Stayed in March 2024

Modern and clean. Comfy rooms

Stayed in March 2024

Bed was hard and no water in rooms

Nice room and bathroom good location for Heathrow

Stayed in April 2024

Great location. Lots of parking. Food is always good.

Stayed in April 2024

Car parking available, but at £16 per night when already paying for a room, took what appeared to be the last space, with other guests still searching for a space. Car park also has car rental facilities, making vehicle movements extremely frequent and faster than is safe.

Busy, as expected with folk coming and going for flights etc, but check in & out fast with staff coping well. Room good, breakfast better. Good facilities. Location good for Heathrow

Stayed in March 2024

Everything was fine, but when I arrived there was a man walking up the corridor trying every door with a key. I felt this was something the reception needed to know so I ring down to tell them. They were very dismissive and didn’t seem to think it important, and made me feel like I was making a fuss for nothing. It put me off a bit

The clam pasta in the restaurant. The room was very comfortable

Stayed in April 2024

Quick taxi/hopper bus ride from LHR. Comfortable secure room. Tasty breakfast. Super easy return to Terminal 2 or 3

Stayed in April 2024

Clean and good rooms size

Stayed in March 2024