The restaurant couldn't cope/seemed under staffed. We kept getting told to order later as the kitchen was too busy however observed the bar took orders from other people who went up asking for food then when we asked again told our group they were too busy again to take our order and try again later. 5 mins before the food was due to close I had to insist they take our order otherwise we would end up with no food. After our order was taken the food arrived promptly and was great.

Staff are friendly. Reception staff excellent, attentive and helpful.

Stayed in May 2024

Trying to find it was a nightmare, my satnav put me in to a housing estate which I drove around for 30 minutes then called the hotel and after speaking to several people I was eventually given instructions.

The hotel was spotless with good facilities.

Stayed in May 2024

Upon arrival, the receptionist was not especially friendly. It made me feel that I was being inconvenient in checking in! For the evening meal, I had to order and pay via this device placed on the table instead of with a Real Human Being. This made the whole experience very impersonal, as the only interaction with a Real Human Being was when the food was brought to the table. I was not even asked whether everything was OK a few minutes later. I was especially offended therefore when 10% "service charge" was automatically added to the bill, as this is not normal or acceptable for such impersonal service.

The room was quiet, but there was a faulty air conditioner / heater unit that automatically started up at 7:00am each morning, making sound like heavy raining on a tin roof. This was a bit disturbing and it woke me up. I did report it to reception, so I can only hope that this was rectified ready for the next guest to use that room. The room was at the end of a corridor, meaning no footfall of other guests passing by so was very quiet in that respect.

Stayed in May 2024

The staff were friendly and helpful.Good location.

Stayed in May 2024

Pillow a bit lumpy

V welcoming reception even though I was very late

Stayed in May 2024

The room may be too small (double bed). I hope the reception lady could be more helpful when we asked for more resources, though I guess she may suspect we have more ppl to stay, while it's not the case. the phone in the room was not working. the decoration of the room and corridors were a bit old/worn out.

The lady we met in the morning in reception was nice and helpful. easy to get free parking of car registration.

Stayed in May 2024

Bathroom was a little cramped

Staff were very friendly but professional and would go out of their way to help guests. Dogs are truly welcome at this hotel!

Stayed in May 2024

Nothing. This hotel is great value. This is not a stately home with a long rolling drive - it's a functional 70's style hotel. Pretty cool in it's architectural features if you like this type of style.

We had a quick overnight stay. The hotel or some parts of the hotel have had a relatively recent refurb, so common areas looked fresh, tidy and modern. The staff were really helpful - I spoke to them before my stay on the phone and also during my stay in person and everyone was really welcoming and helpful. Dog friendly. Lots of grounds around the hotel to walk around with the dog in the middle of the night. Breakfast was superb and fresh and everything was there that we needed. Great value. Sandiacre is also a nice place to stop off if you are on a long journey and fancy a mooch about. We would definitely return again and top marks to the staff for making this hotel a great place to stay.

Stayed in March 2024

Now nicely refurbished

Stayed in April 2024

Neighbouring room very noisy, not the hotels fault and they dealt with this quickly for us

Lovely staff

Stayed in April 2024

The food and drink was quite pricey, we found a pub about 5 mins away with a reasonably priced menu and drinks. The room was a distance away from the main reception and we had to trek up and down the stairs to get anywhere. The room could've been cleaner, the windows were difficult to open and the bathroom needed a freshen up.

Great location just off the roundabout, there was a big car park with plenty of parking, the lobby and reception area were very clean and airy and the bar area had plenty of seating. Staff were lovely and welcoming and very accomodating, we had breakfast there and it was really good. Room was a nice size. We would stay here again.

Stayed in April 2024

Recent refurb has made the hotel realy nice, staff were super friendly too.

Stayed in April 2024

Nothing

Nice premuim room Good choice for breakfast. Good value

Stayed in March 2024

The cot wasn't in the room when we first arrived but we were early - not a problem.

Everything was good, the room was cleaned to a high standard and the food was good quality.

Stayed in April 2024

Shower pressure less than usual

Bar and restaurant on site. Good location. Comfortable bed and large TV, good WiFi.

Stayed in April 2024

No elevator for buggy but this was not a big deal as only 4 stairs and staff offered to help No drinking water bottles in room No lotion etc in room, however shampoo,body wash and hand-wash were provided

Cleanliness Friendliness of staff Comfortable bed Sofa bed for our kiddo Kettle and tea stuff

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

The room heating was not easy to get right.

Pleasant helpful staff. Good location but quiet.

Stayed in April 2024

The receptionist on arrival wasn’t very attentive but the other staff were very nice

Very comfortable bed

Stayed in March 2024

Parking. There are enough spaces but not that close to the door.

Breakfast was good. Coffee at breakfast was ok but when I mentioned this to a member of staff they made a better one with a smile. Desk and restaurant staff were friendly and helpful.

Stayed in March 2024

Room too far from reception and dining area. Long walk with the dog to get outside for her to wee and for me to walk with my stick. Bathroom too small, very cramped.

All very clean and well supplied with toiletries. Buffet breakfast good. Evening meals fair. Staff very helpful and friendly. Modern and well maintained.

Stayed in March 2024

Bar food could have been better

Location is convenient for University of Nottingham

Stayed in March 2024

No complaints

Staff were friendly, and great to talk too aswell. Breakfast was amazing with plenty to choose from.

Stayed in March 2024

Was a bit of a maze- long way to rooms. Also not very attractive building.

Rooms were comfortable. Nice bathroom.

Stayed in February 2024