No shower door, holes in carpets. Banging doors because of the fixings.

Staff were really friendly and helpful, always polite and professional

Stayed in April 2024

The mattress was terrible. Only one lift meant waiting on a number of occasions.

The staff were excellent - all very friendly and helpful. The breakfast is plentiful but not very healthy Fruit options poor. Cooked Breakfast greasy

Stayed in April 2024

A couple of small issues, but made Staff aware and check out as it didn’t really causes any problems. Unfortunately, the gym is closed for renovation which is a little disappointing.

Overall, it was good. Room decent size. Great for what we needed. A staff were friendly. Would return visit if we are in the area again. Showers were lovely and hot.

Stayed in April 2024

TV had sound issues and ch choice poor

Clean comfortable room.

Stayed in April 2024

The room smells of tobacco

Comfortable bed

Stayed in April 2024

First room we were given smelled of smoke so had to move. Rooms showing their age and the beds were poor.

Low price in a good location for parking. Staff were lovely as was the breakfast.

Stayed in April 2024

Cleaning

Service

Stayed in April 2024

Bad lighting in the bathroom. Smoke detector hanging off the ceiling No shower gel Drinks machine out of order at breakfast-I had to request hot drinks

Comfortable bed

Stayed in April 2024

fire alarm sounded at 2am for no reason reception called my room phone at 5am for no reason, I answered and they had rang the wrong room

nice room, spacious, comfy bed & clean

Stayed in September 2021

Settee bed which we did not request set up in room

Stayed in September 2021

Lifts

Location

Stayed in September 2021

Not really up to usual Holiday Inn standards, just feels like this is at the end of the list to be updated and renovated. Creekingly old but had a decent sleep in a pretty small room / cell, probably a little too expensive at £80 odd but all the other hotels were full !

Easy to find, Staff were great on booking in, friendly and welcoming. Basics provided in the room

Stayed in October 2021

Warm air unit not working, extractor fan not working. No USB socket, and the sink moved when in use and the shower door was missing.

Stayed in October 2021

The bathroom could do with a bit of maintenance

The experienced waiter in the bar upstairs was brilliant with two new recruits. trying to teach them everything he could. The man on reception was also very welcoming.

Stayed in August 2021

When I first arrived, there was a huge guided tour bus stopped in the entrance, blocking an entire drive way so I pulled forward to ask about the parking situation. The staff signalled me to stop so I did and then he did a very ambiguous hand gesture and I thought he meant they’ve cleared all the bags from the guided tour bus and it’s ok for me to pull forward- but no! He yelled at me and said “do you not understand the word wait?”- also just because I am not british, does not mean I don’t understand English, I just couldnt understand his ambiguous hand gesture. This was the rudest welcome from a hotel that charges over £100 a night. Until the staff realised I’m also a customer, he become nicer. Then when I got my room, the bathroom light was broken and kept flickering so I told reception about it. I left for the night and when I was back late, the light was never fixed so I guess room 601 will forever have a flickering light in the bathroom. The second day I asked for more towels and rubbish bags because the rooms aren’t serviced until you leave (which is disgusting!) and they never arrive! There’s only 1 lift for everyone in the hotel and the hotel has 12 floors and it’s very unfriendly for customers with disability or people who simply wish to use the lift without a 10 minute wait each time. Would never stay here or recommend it to anyone for sure!

Good location (sort of)

Stayed in September 2021

It’s tired and in need of some refurbishment. Also, equipping a room with 2x 20cl teeny tiny tubes of shower gel for a two night stay is, well, ambitious. However, the worst part was discovering that someone / something had clearly puked / spilt something very grim on the floor and some kind of creature had torn up the carpet near the window. It almost made me call reception to send up a bible, some holy water and a very experienced Jesuit priest.

It’s turning into a bit of an iconic feature of the midlands. The vista windows are great.

Stayed in September 2021

The heat in the room. Air con broke. Like sleeping in a sauna

Good location. Nice and clean and the staff were friendly

Stayed in September 2021

We had a meal when we arrived in sky view restaurant which we had read about in the reviews and was recommended, but this not the case, it served very poor quality food and was expensive for what it was, would definitely not recommend this as a place to eat and have dinner.

Room was okay what we expected, breakfast again was okay with reasonable selection.

Stayed in September 2021

Unfortunately, it s not possible to open the window in the room, so no fresh air and it was extremely hot in the room , the air con did not work well and blew warm air

Nice clean modern room, comfortable beds, polite staff

Stayed in September 2021

The rooms are too warm we were unable to sleep properly due to air conditioning not working properly

Staff very friendly

Stayed in August 2021

Room was way too hot and air con did not work i was selecting cold air but there was no cold air… ac too loud. I asked for a fan which was sent up to our room immediately however it didn’t do much of a difference at all.

Stayed in September 2021

Too hot - aircon poor

All was ok

Stayed in August 2021

The room was a little tired and could do with a little TLC. The sky bar wasn't as nice as I thought it would be and there was a smell of cooking fat which wasn't very pleasant.

The room was spotless and there was a iron and ironing board in your room which saved you from having to ring reception. The hotel was in a good location as it wasn't too far to walk into town plus it was close to the wedding reception we were going too.

Stayed in September 2021

a lot 1 . no extractor fan in bathroom 2 . no shower mat in shower which was very slippy 3 . no shower door so when you showered the bathroom floor was soaked 4. hole in the carpet near the door . 5 . breakfast was cold at 8 .00 in the morning and staff playing games with each other . 6 . all hand sanitising units were all empty all the time we were rhere

the bed was comfy

Stayed in September 2021