Hotel was very cosy and staff where very welcoming and attentive to our needs Room was very clean and comfortable and the breakfast was exceptional

Stayed in May 2024

Nothing, couldn't fault the place.

Great hotel in a great location. Bedroom was lovely and the bed was so comfy, we both had an amazing sleep. Very clean, and the bathroom was beautiful with a large bath and separate shower. Very good value for money. Will definitely be staying here again.

Stayed in May 2024

The only thing was that the bathroom was quite small and there were a couple issues such as the Internet disconnecting and the shower not draining properly. However, reception addresses as soon as possible..

it was a very clean and stylish room, located in quaint and quiet part of York. The bed was super comfortable and had plenty of tea and coffee provided in the room as well as fresh water provided by reception. checking in was a super easy process as well.

Stayed in May 2024

Room was slightly hot even with windows open

Staff very friendly, and properly clean and trendy

Stayed in May 2024

Large, comfortable, clean room close to the railway station and walking distance into the town centre.

Stayed in May 2024

In shower stall no shelf for toiletries etc. We found the basin a little on the small side.

We didn't take part in the breakfast I am sorry about that. The location was fine.

Stayed in May 2024

Leaky sink in no8

Good location, friendly & helpful staff, v comfortable & stylish rooms, good facilities, nice breakfast room, good breakfast.

Stayed in May 2024

Very clean, lovely facilities and very friendly and helpful staff. Breakfast was very good. Short walk into York city centre. Lovely boutique hotel.

Stayed in April 2024

Super friendly staff. Very peaceful and quiet room.

Stayed in April 2024

The room was at the rop of the hotel and heat rises, so our room was a little warm for our personal lliking.

New Holgate was extremely clean, the staff were all warm and friendly. Our room was light, airy, spacious and the bed was very comfortable. The cooked breakfast was perfect with quality ingredients. We will definitely stay again.

Stayed in April 2024

Nothing !

We had a fantastic 2 night stay at New Holgate. They kindly upgraded our room so we were staying in a beautiful comfortable suite. We had breakfast one morning and the food was delicious. Staff were all so friendly and accommodating. Location is walking distance from the city centre and the area is nice and quite. Would highly recommend!

Stayed in April 2024

Nothing really.....

Staff were brilliantly helpful and friendly, nothing was too much trouble. Room was very comfortable and exceptionally clean. Breakfast was top quality.

Stayed in April 2024

Room was smaller than expected, hot water for a shower was an issue in the morning,

Warm and welcoming, fairly close to local amenities, room nicely maintained and decorated, excellent cooked breakfast, car parking at the rear

Stayed in April 2024

Nothing - all good

Well appointed bedrooms and bathrooms. Very helpful friendly staff. Excellent knowledge regards coeliac safe foods

Stayed in April 2024

Can’t fault it! The location is a bit outside the city centre, but it’s very worth it to stay somewhere so lovely and not be at a commercial hotel.

Lovely little inn, very cosy and beautifully decorated. The staff went out of their way to make us feel welcome and were very helpful.

Stayed in March 2024

Nothing

Beautiful hotel , tastefully decorated to a high standard , fantastic room clean and well presented with a comfy bed .

Stayed in March 2024

The pressure on the shower wasn't the best. Fifteen pound a day for parking.

Breakfast was excellent. Superb location for town centre.

Stayed in March 2024

The staff were incredibly welcoming and lovely. The room was impressive and had everything we needed. The location was perfect.

Stayed in March 2024

Absolutely fantastic hotel in York! Excellent location which is close to the station. The rooms are immaculate with beautiful interior design - they are spacious and comfortable. The breakfast was fantastic and the portions were incredibly generous (with ingredients locally sourced and supporting local businesses). We would not hesitate to recommend New Holgate to anyone visiting York. The team were very welcoming and looked after us so well, thank you!!

Stayed in March 2024

Not a big issue but be careful in the bathroom of the Holgate suite and if you've had too many fish suppers the room might not be for you....

Being retired inn owners we know that some places simply don't do hospitality as well as they might. We also know that some of the travelling public do not ask or book what they actually want. New Holgate met our expectations which is what you want to hear. The hotel was quite during our midweek visit and we had asked for a quiet room. We were upgraded to one of their suites facing the rear garden. It was 100% quiet! We had a small sitting room with sofas and the whole room was well appointed. The bathroom was compact and had a good shower. Fresh milk is provided for your tea. My suggestion that I shared with Nick; the bathroom needs a small shelf in the shower as you cannot place any cleaning items in there. Another hook for damp towels would be an asset. Also the radiator was placed right opposite the sink and despite not having a large arse I manged to burn myself. Not a major deal breaker but whoever had designed the bathroom had never used it. One learned to keep your 'bits' about you quickly! The bed was extremely comfortable with good linen, pillow and mattress. However we felt that king size would have fitted in the space and also made more sense...Having run our business in the US we are used to US super king beds and know that UK ones would be called a queen in the land of the ' Apprenticed Orange one'. Despite being born in Yorkshire I have to admit that the US does do beds well. All the staff had lovely smiles and refreshing personalities. I also wanted to comment on Rachel (I hope I have her name correct?) who had a lovely Italo British lilt to her accent and also great frizzy hair I would kill for! Complemented with a fantastic smile she was made to work in the hospitality sector. A great stay was had... One small observation....don't charge extra for the car park...build it into the room price and offer a discount if you don't arrive by cart as the station is an easy walk away.

Stayed in February 2024

No real complaints but we would have appreciated some milk in the room to go with tea and coffee, and more than three coffee pods for the duration of the stay - but in the grand scheme of things that's nothing to worry about!

Lovely staff, and we were upgraded to a larger room on arrival which was a nice surprise! The room was really nice and we both slept brilliantly in the very comfortable bed. An easy stroll to the train station or the city centre - it was the perfect base for a relaxing weekend away.

Stayed in February 2024

Downstairs room 2 with Archie - outside access.

Was really nice, great staff, and dog friendly.

Stayed in February 2024

The transformation into this new hotel is amazing. Well done, the bedroom have a luxurious feel about it. Staff are welcoming and friendly.

Stayed in December 2023

Firstly the Staff. Gess many thanks for your initail early room availability and excellent meet and greet. The rooms were really good as well as the Hotel

Stayed in January 2024