Not a welcoming start. Arrived early due to a health appointment and told although the room was ready we would have to pay £10 for early access. We didn't bother. The receptionist wasn't very friendly and didn't offer any alternative or use of facilities. When we finally arrived in the room the bed was small. Different reception staff said all the beds were the same size unless we booked a king room at £45 per night extra. He was not very helpful and we subsequently discovered we could have had a twin room at no extra cost which was not suggested. The furniture in the rooms is getting old and tired.

Dining room and bar staff exceptional. Swimming pool and changing area very good.

Stayed in March 2024

We stay here when we go to concerts at Glasshouse, it is so convenient. It has a car park and is only a short walk to The Glasshouse. There are also plenty of places to have a drink and a pre-concert meal nearby.

Stayed in March 2024

no showergel in bathroom, pool area not that clean car park quite pricey

Room was good size, nice bathroom. good breakfast, friendly staff

Stayed in March 2024

I thought the evening meal was a bit disappointing, there were a few items on the menu unavailable. I had the risotto which was a bit bland with it enough butternut squash to taste.

Breakfast Lots of choice, very well organised. The reception staff were very helpful & informative.

Stayed in March 2024

Nothing to dislike.

The Hilton is located by the side of the river Tyne so it’s just a short walk to the city centre. There’s lots of parking on site, modern clean rooms, professional staff and the breakfast was very good.

Stayed in March 2024

Very nice and clean

Staff so nice and helpful full of smiles, room nice big enough and very clean, shame it’s at the top of a steep hill when been drinking, only negative was they can’t handle lots of people at breakfast it’s £15 per person was all cold as Queued for ages with half a plate of food, asked for tea and coffee for the breakfast table took 30 mins and 3 asks as couldn’t get to the help yourself due to lots of people

Stayed in March 2024

Refreshment prices.

Location and standard.

Stayed in March 2024

Aircon/heating, view was OK but not special

Good price, convenient parking which was essential for us, very decent breakfast, comfortable lounge, room was pretty good, there was a slight issue with the aircon/heating which didn't seem to want to be adjused, room view was OK - a sidew ways to the river rather than full view.

Stayed in March 2024

Nothing!

All staff very friendly and helpful - good location & facilities, lovely view!

Stayed in March 2024

Our room wasn’t clean. There were sweet wrappers and a hair bobble on the floor and we had to clean the toilet before we could use it as it had poo on the seat and down the front of the bowl

Good location. Comfortable beds. Staff friendly and helpful

Stayed in March 2024

Breakfast very busy on Saturday, hot breakfast lukewarm on Sunday morning

Good location with great views from the restaurant, easy parking, very clean very comfortable room, friendly staff.

Stayed in March 2024

Room too hot and no windows to open!!

Lovely hotel and perfect location

Stayed in March 2024

Outdated decor in rooms

Stayed in February 2024

Nothing

The kids loved the pool. The breakfast was fab.

Stayed in February 2024

I couldn't regulate the room temperature and the bedsheets were slippery, wasn't very comfortable for me.

I liked the ambience and the cleanliness. Staff were nice.

Stayed in February 2024

Amazing room with a view! Reception team couldn't have been more helpful, whilst we made good use of the swimming pool. The car park, although an additional charge, was convenient.

Stayed in February 2024

We got told that the price for the kid’s breakfast was half of the adult’s, which I think is pricey (my kids were 5 and 11).

Cleanliness, comfort, location

Stayed in February 2024

The showers in the swimming pool woman’s changing room needed cleaned and part of the pool was roped off for private swimming lessons leaving a smaller space to swim in, if there are children in swimming this can be a bit limiting. Our room 335 was too near the lifts and there was a lot of noise from people returning to their rooms.

A great hotel which is in an elevated location giving fabulous views over Newcastle

Stayed in February 2024

Great location and easy to get to. Great staff and hotel

Stayed in February 2024

Bit expensive, but for standard of hotel probably right. Had a rear view room, which was disappointing, maybe could have had a river view if requested earlier (only booked 4 hours before arrival) Breakfast was over crowded, and required waiting to be seated. Wouldn't expect this from standard of hotel.

Hotel was superb, well located, with easy walk into the city over the river. Fantastic views on walk into city. View from bar/reception was stunning.

Stayed in January 2024

The deluxe double sounds good but in reality it’s a small double bed. And it’s basic. Everything was clean and fine just not deluxe. Not much room for two of you. There are no plug points by the bed. Always an irritation. Drinks in the bar are pricey. Better to walk over the bridge into town. Car parking charge per night is also high.

Its location is great if you are able to walk fairly easily. You won’t get a better view of the Tyne and the bridges anywhere else. And a room looking out is always a treat. The hotel is near the city centre but not right in the middle so it’s quieter at night too. The staff are always nice and the rooms are clean and have everything you need even a fridge. There were complimentary water cans and I liked the Crabtree toiletries.

Stayed in February 2024

Parking expensive, air con too noisy, pillows too flimsy.

View, cleanliness, pool, lovely staff, big tv.

Stayed in February 2024

Paying for parking

Great location and lovely room

Stayed in February 2024

Bar very expensive and pool area seemed grubby.

Great location and friendly staff

Stayed in February 2024

Not really a dislike but the hill down to the river is difficult to navigate due to the severe incline

Great facilities

Stayed in February 2024