We understand room service was busy however the guy tried to charge us an extra £5 for our food that came cold ,luckily when phoning they took off the charge , not sure if it was a mistake as the guy was running about mad answering a lot of calls or if it was a sneaky way to get a tip. I’ll never know the truth but I think more staff should be on room service especially during busy times / days (this was a Saturday) to take pressure off staff and ensure quality service

The beds were comfy , provided with shower cap, sanitary bags for pads , bottled water , great view and most staff were lovely

Stayed in May 2024

The only thing I can think of is having to pay for the car park. Otherwise, everything else was good.

Everything about the hotel was good

Stayed in April 2024

Would recommend getting the car park done up. Lights quite dim.

Everything. Room was immaculate, view was great from our room, breakfast was lovely!

Stayed in May 2024

Nothing

We love this hotel. My family stay here often. Ask for a good view & receive a great room. So big & spacey for family of 4. Very modern & comfortable beds. Highly recommend

Stayed in March 2024

No issues

We stayed 7th-8th May in a double double bedded room. Room was spacious for 4 of us. All staff were friendly & welcoming. We arrived back late from a concert so ordered room service. The breakfast chef was amazing, I am gluten free, he explained the food options and prepared a special breakfast plate of gluten free goodies for me and brought them over to our table. He went above & beyond. I heard him chatting to other guest, families & children, very approachable and helpful. My daughters (and I) absolutely loved the pillows, they want me to source some for our beds at home.

Stayed in May 2024

There was a large family with children who took over the swimming pool and jacuzzi to which no staff monitor so it my daughter and i were unable to enjoy the leisure facilities the next day

Hannah at reception was great from the get go and made my daughter feel very special..staff are lovely and can't be faulted.

Stayed in April 2024

The car park is hard to access, and we had difficulty finding a space and then difficulty getting into the space due to a large vehicle next to us. Would have appreciated choice of dining options.

Very warm welcome and helpful staff at reception and concierge desk. Room spacious, clean and comfortable - modern but with style.

Stayed in April 2024

No slippers or robes in rooms, you now have to upgrade for these. Expensive for what is a basic, although comfortable, room. Some staff rude, some lovely. Mixed bag really.

Ross at the bar was awesome and knowledgeable

Stayed in April 2024

Nothing I didn’t like

Hotel clean room was big

Stayed in April 2024

I think the staff make it. Kounst and Pegah 😊excel

Stayed in April 2024

The Car park is very tight to maneuver vehicles, I scratched my car

The room was on the 13th floor, very quiet, very clean, very comfortable

Stayed in April 2024

Amazing as always!!

Stayed in April 2024

The staff where amazing, so friendly and was the best experience we could have had for my daughters birthday weekend. The room was amazing, restaurant and restaurant staff where great. Will definitely be booking again for another night or 2 away especially with young kids, it was great said its her best birthday ever.

Stayed in April 2024

staff and food

Stayed in April 2024

Gym facilities

Great location, rooms and restaurant

Stayed in March 2024

Nothing

The location The respectful Staff that went above and beyond duty to make our stay most enjoyable

Stayed in April 2024

No issues nothing to comment on

Room facilities and breakfast were great and the staff were really friendly. We have stayed at this Hilton a few times and it is good that the customer service has remained consistently high.

Stayed in April 2024

Staff were brilliant and service great. Travelling alone I wasn't treated differently which was great

Stayed in April 2024

The hotel had a pool/spa included on all the pictures and description. However, when we went down to use it we were charged £10 per person to use the facilities which was disappointing.

Excellent breakfast, plenty to choose from. The room was spacious and a good temperature. Staff were very friendly and helpful when we were looking for advice on places to eat. The main foyer had a lovely atmosphere.

Stayed in March 2024

Great location for the airport

Stayed in March 2024

Not the best place to leave by foot to the city centre or other areas since it’s near the highway, but it’s manageable.

The staff was very friendly, always smiling and tending to our needs very quickly. I would like to give kudos to Andrei at Whiskey Mist bar who was super kind on the day we arrived and even made suggestions of the places we should visit.

Stayed in April 2024

The fact you have to pay extra to use the pool. The hotel was excellent, but was not cheap and just thought having to pay extra to use a facility was a bit much.

Staff were excellent, in every department. Especially the girl on the front desk, Shannon was her name, she did everything she could to help us out and was really nice.

Stayed in April 2024

Staff was fantastic with both me and the kid. Couldn't fault a single thing about the staff and their help.. pool facilities fantastic. I applied for upgrade (small fee) which I got and was also 10/10. Will definitely be returning ❤️

Stayed in April 2024

Paying for using the pool

The aesthetics were spot on, all areas were spotless, rooms were kept lovely and cool.

Stayed in April 2024