Heywood Lane, Tenby, SA70 8DA, United Kingdom
#11 of 27 hotels in Tenby
Guests' ChoiceBased on 1742 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
8.7
Facilities
8.8
Staff
9.5
Value for money
8.3
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 June 2024
Michael
United KingdomNothing
Very clean and comfortable
Stayed in May 2024
Reviewed: 7 June 2024
Daniel
United KingdomBreakfast only served 8-10am. Not good for those who wish to have breakfast earlier. Cooked breakfast cooked to order resulting in slow service. Personally I prefer a hot self-service buffet.
Excellent spa facilities. Loved the outdoor hot tub. Room very clean and modern. Great view from balcony over the courtyard.
Stayed in June 2024
Reviewed: 6 June 2024
Lydia
GermanyVery friendly staff in a beautiful hotel.
Stayed in May 2024
Reviewed: 4 June 2024
Charlotte
United KingdomA lovely hotel, the staff were very friendly and attentive. Hotel room was clean and comfortable, we enjoyed having a balcony in the sun. Leisure facilities were great, we especially enjoyed the outdoor hot tub! A fantastic mini moon, thank you!
Stayed in June 2024
Reviewed: 2 June 2024
Gray
United KingdomNothing it was brilliant
Everything
Stayed in May 2024
Reviewed: 2 June 2024
Elliot
United KingdomNothing it was amazing
Amazing place, food was exceptional and the staff where all really nice and helpful thank you so much
Stayed in June 2024
Reviewed: 1 June 2024
Margaret
United KingdomLovely breakfast, area great, enjoyed.
Stayed in May 2024
Reviewed: 1 June 2024
Jo
United KingdomThe bed was rather soft and slightly uncomfortable.
Breakfast was very good. Staff were all friendly and helpful
Stayed in May 2024
Reviewed: 1 June 2024
Lang
United KingdomShower could've been more powerful
Staff were very attentive and there was a relaxed feeling
Stayed in May 2024
Reviewed: 30 May 2024
Shannon
United KingdomPricing of alcohol at the bar.
clean welcoming rooms. Delicious breakfasts - choice of your breakfast.
Stayed in May 2024
Reviewed: 30 May 2024
Janet
United KingdomVery poor water flow in shower. Very small bathroom.
Comfortable hotel for a short stay.
Stayed in May 2024
Reviewed: 28 May 2024
Louise
United KingdomLittle overpriced
Lovely boutique hotel rooms were tasteful and very comfortable
Stayed in May 2024
Reviewed: 28 May 2024
Penny
United KingdomWe should have booked a longer stay, but we will return.
It was a last minute decision to book, the welcome at reception was just the start of a perfect stay. I travelled with my son age 8, we dined in the restaurant and the pomegranite and orange salad was amazing, as was the rest of our meal and our breakfast. My son is a fussy eater but was able to order just what he wanted. We enjoyed the spa facility and managed an afternoon swim as well as a morning one before check out. My only regret was booking just one night. My son had aspecial cake as it was his birthday and has already asked if we can return, it's a high quality environment but very welcoming and accepting of children.
Stayed in May 2024
Reviewed: 27 May 2024
Roddy
United KingdomThe whole experience
Stayed in May 2024
Reviewed: 23 May 2024
Pauline
United KingdomEvening meal very poor inedible pasta swimming in oil.. Very expensive
Breakfast was lovely
Stayed in May 2024
Reviewed: 19 May 2024
Kay
United KingdomOne day only 1 towel was changed. The top of the bed was made up but the bottom sheet was never straightened, a strange way of doing the bed. No gluten free sausages for breakfast when they are so readily available these days, we had to have a vegetarian one.
Friendly staff, lovely room, nice pool but the sauna wasn't hot enough in the morning.
Stayed in May 2024
Reviewed: 17 May 2024
Adrian
United KingdomWe had to leave our rooms before breakfast was to be served to get to work and the staff fantastically arranged a breakfast carry out bag which was waiting for us in reception the next day. We see this as a step above and beyond expected levels of service
Stayed in May 2024
Reviewed: 16 May 2024
Lucinda
United KingdomThere was nothing to dislike
It was clean and a lovely mix of old and new. From check in to check out all staff were friendly but not obtrusive. It felt more like being in someone’s home than a hotel. Loved the balcony on our room. My husband said the breakfast was the best he had had anywhere.
Stayed in May 2024
Reviewed: 14 May 2024
Susan
United KingdomBathroom in our room could do with some TLC
It was good that you didn’t to pay extra for the spa facilities. Staff were really friendly and helpful.
Stayed in May 2024
Reviewed: 13 May 2024
Nicola
United KingdomNothing
We like the welcoming staff. The cleanliness and the facilities
Stayed in May 2024
Reviewed: 13 May 2024
Kerry
United KingdomFriendly staff Good spa facilities
Stayed in May 2024
Reviewed: 12 May 2024
Williams
United KingdomHigh standard friendly staff
Stayed in May 2024
Reviewed: 11 May 2024
Sara
United KingdomWish the room had a power shower
Lovely peaceful hotel, very friendly staff, especially the receptionists, excellent breakfast and lovely pool
Stayed in May 2024
Reviewed: 8 May 2024
Lyne
New ZealandNothing I didn't like
We were upgraded for free, great service all round, delicious food, very comfortable room where everything was quality.
Stayed in May 2024
Digne-les-Bains, France
Marina di Cecina, Italy
Barcelona, Spain
Verbier, Switzerland
Trogir, Croatia
Kameoka, Japan
Mariano del Friuli, Italy
Plaka Litochorou, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content