9-15 Bedford Street, Belfast, BT2 7FF, United Kingdom
#10 of 47 hotels in Belfast
Guests' ChoiceBased on 4477 hotel reviews
8.7Cleanliness
9.3
Comfort
9.4
Location
9.6
Facilities
9.0
Staff
9.1
Value for money
8.1
Free WiFi
9.1
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End of dialog contentReviewed: 30 May 2024
Michael
United KingdomLimited drinks selection in the gallery bar and expensive
Very classy but very pricey as well. Staff were lovely and helpful.
Stayed in May 2024
Reviewed: 29 May 2024
Patricia
IrelandThe kettle wasn't very clean. There was only one small bottle of shower gel for two of us.
Room was nice, big comfortable bed, breakfast was lovely with plenty of choice.
Stayed in May 2024
Reviewed: 29 May 2024
James
United KingdomFriendly staff, upgraded for our wedding night absolutely stunning view.
Stayed in May 2024
Reviewed: 29 May 2024
Jacqueline
United KingdomNothing
Very clean, the beds are unbelievably comfy. Slept too well ☺️
Stayed in May 2024
Reviewed: 27 May 2024
James
United KingdomLack of staff for a hotel of this standard Slow check in Slow service
Great location Very modern Great staff Good rooms
Stayed in May 2024
Reviewed: 27 May 2024
Noeleen
IrelandNothing
Everything
Stayed in April 2024
Reviewed: 27 May 2024
Corr
IrelandThe cleanliness and the layout just everything about it
Everything the staff was so accommodating and the facilities it’s self was beautiful
Stayed in May 2024
Reviewed: 27 May 2024
Rachel
United KingdomHusband and I thought we would treat ourselves to a drink or 2 in the observatory. Concierge was lovely, waitress on first entering was lovely and seated us right away. However 20 minutes later and no one had came near us for our order. And its not that they were bust as they were standing chatting several times while we tried to gey their attention. We left in the end as we had reservations for dinner and thought if that's how long it takes for a drink order I cannot imagine how long we would wait on our drinks. There was a dirty sock also under the bed we found
The bed was comfy, on the booking I stated it was hubby's birthday and they left a note stating happy birthday with some cupcakes.
Stayed in May 2024
Reviewed: 26 May 2024
Keri
United KingdomExcellent customer service
Stayed in May 2024
Reviewed: 26 May 2024
Richard
United KingdomThe smell in the hall outside our rooms, it very unpleasant and seemed like a blocked drain.
All the Staff were so professional and welcoming. One of the best hotel sleeps I have had. Rooms and decor are of a high standard.
Stayed in May 2024
Reviewed: 25 May 2024
Elaine
United KingdomRoom cleaning not as regular as anticipated
Staff were so professional. Loved the Observatory bar with views across Belfast.
Stayed in May 2024
Reviewed: 25 May 2024
Dean
United KingdomPrices need to be worked on. Far too expensive for food & drink. Also room service had a £10 delivery charge which is rediculous. Could order food my local takeaway get it delivered 15 miles away for a lot less on delivery charge!
The dinner was excellent and the location. The staff were really pleasant!
Stayed in May 2024
Reviewed: 25 May 2024
Maureen
United KingdomBeautiful room, 22nd Floor with city view, bed was huge and very comfortable
Stayed in May 2024
Reviewed: 25 May 2024
Niall
United KingdomLovely room, very comfortable bed
Stayed in May 2024
Reviewed: 25 May 2024
Shannon
IrelandNothing
Very friendly staff , very clean hotel lovely stay
Stayed in May 2024
Reviewed: 24 May 2024
Kieran
United KingdomIt's quite expensive 😕
The breakfast was soooo good 5 stars
Stayed in May 2024
Reviewed: 24 May 2024
Matthew
GermanyNo outlet in the bathroom for a hair dryer.
The staff were wonderful! Very hospitable and professional. The room was beautifully appointed and the bed very comfortable. Breakfast was also good.
Stayed in May 2024
Reviewed: 24 May 2024
Tara
IrelandNothing that we didn’t like
Perfect location in heart of Belfast. Gorgeous decor and very spacious bedrooms. Staff are extremely friendly and helpful. We didn’t want to leave. Would recommend to everyone.
Stayed in May 2024
Reviewed: 23 May 2024
Susan
United KingdomService at breakfast was a bit slow. We had to ask for coffee & when it came it was so weak it was undrinkable.
Beautiful hotel in great city centre location.
Stayed in May 2024
Reviewed: 23 May 2024
Evan
United KingdomBreakfast not included in the price of the room
Afternoon tea in the observatory
Stayed in May 2024
Reviewed: 23 May 2024
Helen
United StatesIt is a nice hotel but they didn't warn us that the electricity might not work the morning after and that we would have to hit the reset button in the morning. So we bumbled around since we were checking out anyway. Why not warn people this might happen in the first place so we would know what to do! The price of the hotel was more than we expected but it is Ireland!
It is a nice hotel and easy to spot from the outside. If we were wondering which direction to the hotel, the hotel is so tall, you can see it.
Stayed in May 2024
Reviewed: 23 May 2024
Robert
United KingdomQuite expensive, but has a great location & is a premium hotel, so not surprising. Great location, parking available at about €30 a day, but affordable & street parking is possible. Big shout out to John Dodd, Head Concierge - really lovely guy, very informative & a credit to the hotel. Oh, and a great rooftop bar!
Stayed in April 2024
Reviewed: 23 May 2024
John
IrelandNo electrical power for an hour at 1.30 at night. Bit tricky walking around in the dark. Finally got sorted.
Very comfortable room with nice shower
Stayed in May 2024
Reviewed: 22 May 2024
Karen
AustraliaThe lifts can be a bit slow at peak times. We weren’t bothered but some of the other guests did comment.
Very happy we booked at the Grand Hotel. A perfect location to explore the city. The bed and pillows are lovely and comfortable.
Stayed in May 2024
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