157 Waterloo Road, Lambeth, London, SE1 8XA, United Kingdom
#316 of 1,005 hotels in London
Guests' ChoiceBased on 4243 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
8.9
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 4 June 2024
Kathryn
United KingdomHousekeeping needs a much tighter control but our issues were solved quickly. It’s just a shame they occurred at all .
Location and breakfast
Stayed in June 2024
Reviewed: 2 June 2024
Venkatarami
United KingdomBreakfast buffet was too crowded, Nice to have a water bottle in the room.
Location, Room
Stayed in May 2024
Reviewed: 2 June 2024
Lynette
United KingdomDining facilities were very open nr lobby which was rather noisy & rowdy due to few men who had lots to drink after Rugby match I think. Slightly intimidating but not a big issue.
Very good location - reasonably priced
Stayed in March 2024
Reviewed: 1 June 2024
Mkla
United KingdomThe front desk always has a long line, and the reception staff are always busy with some phone calls. It's not my first time here.
Decent breakfast with lots of choices and nutrition information. Clean rooms, stable hot water. Nice view of London. Prime location near Waterloo.
Stayed in May 2024
Reviewed: 31 May 2024
Kenneth
United KingdomIt was well noise proof
Stayed in May 2024
Reviewed: 30 May 2024
Kerry
United KingdomOn arrival at breakfast we were told we could only stay for 30 mins as was busy.
Great location, reasonably priced.
Stayed in May 2024
Reviewed: 30 May 2024
Burcu
GermanyBreakfast could be improved.
Upon arrival and during our stay, staff was very helpful. Caner from reception helped us during check in and entire stay, he was very good and friendly. Thank you ☺️
Stayed in May 2024
Reviewed: 29 May 2024
Susan
United KingdomSofa bed was not very comfortable in the room & it was quite a squash. No fried eggs at breakfast
Location is great -5 minutes walk to Waterloo.
Stayed in May 2024
Reviewed: 29 May 2024
Christopher
IrelandBar a very bad smell of weed in a let one night
Very central and close to train station.
Stayed in May 2024
Reviewed: 29 May 2024
John
United Statesmorning coffee before the breakfast lounge was opened should still be free.
pricing - booking direct was significantly higher than th at price quoted by booking .com
Stayed in May 2024
Reviewed: 29 May 2024
Rajesh
IndiaClose proximity to all attractions of London and Waterloo station
Stayed in May 2024
Reviewed: 29 May 2024
Rajesh
IndiaClose to Waterloo station and easy to commute in the city
Stayed in May 2024
Reviewed: 28 May 2024
Tracy
United KingdomWe took a room for a disabled person. The shower seat was stiff, stuck in place and had to be opened by another person. If I had been travelling alone I would not have been able to shower. Also, the air conditioning couldn't be switched off or even turned down, the room was very cold.
Great location, clean room, nice breakfast.
Stayed in May 2024
Reviewed: 27 May 2024
Manuel
AustriaThe mattress of the bed was pretty worn down, on some parts you could feel the springs coming through. You could hear it squeak when moving in it. But it was still comfortable enough for it to not be a huge problem.
There was enough variety at the breakfast-buffet. Make sure to not arrive too late, around 7:00-7:30am was a good time as it wasnt as crowded. The room was big enough and had everything in it as advertised. It also comes with an AC-unit which is central-controlled at 22°C, make sure to pack a pyjama as it gets chill at night, otherwise its a comfy temperature for sleeping.
Stayed in May 2024
Reviewed: 27 May 2024
Linsay
United KingdomFriendly helpful staff, excellent location for my business needs, comfortable room. great!
Stayed in May 2024
Reviewed: 27 May 2024
Conway
IrelandLocation near Waterloo and easy access to central London. Excellent breakfast. Friendly staff.
Stayed in May 2024
Reviewed: 26 May 2024
Luke
United KingdomGreat location as so close to Waterloo station. Staff were welcoming, friendly and professional. We were staying here for a special birthday. The hotel left balloons in our room, and a member of staff personally delivered a plate of treats to the birthday girl. Breakfast was delicious, with so much choice. Hotel was clean and tidy throughout.
Stayed in May 2024
Reviewed: 26 May 2024
Mike
United KingdomMattress a bit firm Unable to alter air conditioning
Close to train station and attractions Good food Friendly staff Easy check in Able to leave luggage secure
Stayed in May 2024
Reviewed: 26 May 2024
Nigel
United KingdomLocation
Stayed in April 2024
Reviewed: 24 May 2024
Michael
Germanyvery friendly reception staff , particularly Caner…
Stayed in May 2024
Reviewed: 20 May 2024
Cairney
United KingdomThe bed was very soft but that was just my preference everything else was good
The staff were very polite Food was very good the bar was great and location very good
Stayed in May 2024
Reviewed: 20 May 2024
Verlin
United KingdomThe bed is too firm for me so I don’t sleep that well. The divan a bit noisy when I was turning my body. I prefer a medium or softer firmness of the bed. I hope that you will looking into the bed issue. I know some people prefer firm bed. Please look into the noisy divan in room 525. It is just a minor issue but the room is very nice.
The size of the room is big, very clean and bright. Location is great as easy to get to the shops, tube station and restaurants. Very nice breakfast, fresh fruits, yoghurt but the coffee a bit too mild. I [refer stronger coffee.
Stayed in May 2024
Reviewed: 18 May 2024
Amanda
South AfricaI was in one of the new rooms. Wonderful decor and very comfortable. View across to opposite block not good
Convenience for travelling
Stayed in May 2024
Reviewed: 17 May 2024
Kathleen
United StatesThe fire alarms going off three or four times and running a marathon didn’t help at all😡
Our first room was horrible, but Charley worked her magic and updated the room
Stayed in April 2024
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