Sauna was not working

The staff were great, the suite was impressive, and the pool was nice and warm.

Stayed in June 2024

The shower head was a bit low meaning I had to stoop to wash my hair and it was very tight so hard to rotate while having a shower.

Breakfast was excellent despite running low of a couple of items in the hot buffet on the last couple of days. The bedroom and bed were both generous in size.

Stayed in May 2024

Very late check in time. Wasn’t quite as clean as expected (eg hair clumps on the shower wall) so hadn’t been cleaned to a standard I would expect.

Great location, 15mins walk from central Bournemouth. Rooms were a great size.

Stayed in May 2024

Parking is expensive and chargeable. Also I wasn’t warned that parking attendants being privatised was quite eager to issue fines. Staff at reception was indifferent when informing me that I must have got a 100£ ticket when a 1 hour gap (in a period of nearly three days) appeared in my parking bookings!

Amazing location, very close to beach. Note - there’s a steep downhill walk to the beach and naturally steep uphill walk back.

Stayed in May 2024

Not perfect ffor disabed

Staffve ry helpful

Stayed in May 2024

We saw hair on our food about 3 times. The outdoor pool is under treatment (I booked the hotel because of this. I called prior to my stay if outdoor pool is operational and they said yes so I was so disappointed when I arrived and saw that the pool was so dirty)

The location is close to the beach

Stayed in May 2024

The rooms, we found a used condom wrapper and empty packet of chirps in bed side table

Drinks on arrival Spa & swimming pool

Stayed in May 2024

Tired and dirty innplaces. Shows signs of poor maintenance . Being asked if we are happy not to have the room serviced.

Stayed in May 2024

Stains on carpets and furniture. Needs wood flooring and updated furniture

Beautiful views generous size rooms

Stayed in May 2024

Little tired

Tired property but full of charm, very clean and great value

Stayed in April 2024

You have to pay for parking which works out at 30 pounds for a 1 night stay ,the room had marks all over the carpet ,1 tv didn’t work .the breakfast was precooked under lights which is never a good thing and the orange was watered down to consistency of weak dilute-able juice and trying to converse with staff was hard work

Nice location

Stayed in May 2024

I didn't like being charged £50 parking for 3 days. i feel I have been "ripped off" and I will never return.

Stayed in May 2024

sauna was not working especially the weather was cold. They charge for parking £15 for 24 hours. But you may find parking not far (10 min walk) for only £6 for 24 hours.

Location. They have pool for kids.

Stayed in April 2024

The pool area, especially the jacuzzi and changing rooms weren’t clean.

It was comfortable and the staff were friendly and helpful.

Stayed in April 2024

Hotel was tired in decor but clean and still retains it's grandness. Could improve choices with cake alongside the cream teas on the menu now in the afternoon.

The restaurant had a good view out to the gardens and seafront and we enjoyed the breakfast and evening meals, the room with a sea view and balcony was good and with wonderful views out to sea, the staff were very attentative and professional and room service was thorough. We enjoyed our stay.

Stayed in April 2024

The shower didn't work. The water didn't get hot enough, and it had very little power. I experienced a shuddering vibration on the floor, which affected also the bed. Felt like the vibration of a freight train passing by!! This happened mainly from 6 - 9 pm. I reported both concerns.

The room and bed were very large and comfortable. Good tea and coffee facilities. Great to have a fridge. Lovely large bathroom, and the bath worked well. The breakfast had everything I expected, in a lovely light room, with views. The location was good. I could walk into Bournemouth, or catch the bus from opposite the hotel.

Stayed in April 2024

We had a room overlooking the road and it was a bit noisy!! A number of people talking loudly in the street although.... I know you can do nothing about this!!

It was so nice to be so near the coast and the towen centre. Staff were very helpful. Nice to have breakfast over looking the sea.

Stayed in April 2024

Parking cost was pretty extreme thought as we were a paying guest of the hotel we may have been given a discount of some sort.

I think we may have been upgraded as it was my fiancés birthday the room was very spacious and we had nice little balcony with an amazing view of the sea and the pool and the pier

Stayed in April 2024

The room itself was tatty and very dated, as were the furnishings. Free wifi was promised but it just didn’t work at all. Despite the large room, the bathroom was small, but it was ample. The shower however, was appalling, no power or flow whatsoever. Not the sort of provision you’d expect for this amount of money, a Travel Lodge/Premier inn would be better! Walls and ceilings were damaged, no power sockets near the bed, and ‘stuff’ under the bed that clearly the cleaners had missed, yuck! Unfortunately by the time we got to the shower being no more than a dribble we were too late to get dressed, go back to reception and ask to be moved. When I complained the next morning on check out, all we got was a ‘sorry’. I don’t think I’ll stay here again for that price.

Staff were friendly and efficient, and the room was large with a fabulous sea view (laid extra for that!)

Stayed in April 2024

I booked a superior room but it was not what I class as a superior room. Paint peeling off the walls, tiny balcony, shower in bath not a walk in shower, run out of toilet roll and had to go down to reception and they had run out, was told to go to the powder room and get some tissue. Ended up changing rooms as needed a walk in shower but the balcony was deep in water which could have been cleared with a broom!

I liked the location

Stayed in April 2024

The Hotel charged us for our stay as well as us using a booking website. They have still not reimbursed us with the money and they don’t return my calls as it’s been mainly answerphone. It’s a shame because it was an ok stay but needs some help.

Some staff tried to make up for the lack of value. They really did try. They showed customer service. The view was lovely nice location. Watched sun rise and a full moon on the sea.

Stayed in March 2024

Location. Nice big rooms

Stayed in April 2024

The big spacious room and the very big comfortable bed

Stayed in April 2024

Room a little tatty.

Excellent Breakfast. Sea View from room.

Stayed in January 2024