First room had had our of date food in the fridge and and broken bed. Then second room hard beds noisy in hotel and not friendly customer service .

Stayed in April 2024

Does need a bit of a make over

Stayed in April 2024

We had a lot of issues during our stay, I actually had to write a list so wouldn’t forget them! I won’t detail the issues as the duty manager that was working on our day of check out listened to our issues, apologised, appreciated and dealt with us perfectly, we couldn’t of asked for more customer service. We received a full refund and was all settled. I would stay here again though

Beautiful building

Stayed in May 2024

Bed very uncomfortable. Late check in (long queues) very early checkout with no room for negotiation. I asked for 30 minutes later to be told no. My room was in the very lower level (3005) and the lift was broken. It took me 30 minutes to find my room as it was not well sign posted at all. As I was on my own for this trip, it was unsettling for it taking half an hour to get to and from my room.

Stayed in April 2024

We didn't enjoy the noisy arguing banging doors and slamming ppl staying in the room near us! We noticed that quite a few left their manners and respect at home! Couldn't believe the way grown adults were attempting to use the hotel as their playground the staff deserve a medal for their tolerance levels and smiling through. They were quick to act regarding our noise problem and spoke to the ppl involved and upgraded our room for our last night with no extra charge as an apology for our interrupted sleep and again everything was clean

The location is great and staff were really pleasant and helpful really don't understand other reviews that pull this place down so much! It's a beach front property so nesting birds and dirty windows are to be expected really at a place so big we made a lovely feathered friend that sat on our window ledge the bath worked just fine everything was clean white towels, white bedding clean empty bins, clean kettle clean cups I guess some ppl are just way too picky

Stayed in April 2024

Things that let it down were :- * The food was very basic . Cereals were not brand make and tasted awful. My son complained the hash browns and bacon were too greasy to eat. The coffee was awful and no sign of any fresh fruit. There were no trays to help carry things , which was quiet annoying having to walk back and forth to get different parts of your meal. The windows in the entire hotel were filthy and seagulls were nesting in nearly every window ledge and the noise was awful. After running a bath , it was luke warm. Only to then realise you needed to press and button on the tap to make it hotter. Not many plug sockets for multiple use. The beds weren't very comfortable.

The rooms were not bad , no main lighting , but did have over bed lamps and a lamp on the side draws. A few sets of draws and a wardrobe for space. Also a mini fridge, hair dryer , iron , ironing board , TV, kettle / cups and sachets off tea, coffee and sugar. There was also a fan stored in the wardrobe if needed. There was two toilet rolls provided, along with small soaps and sanitary bags. Towels also provided.

Stayed in April 2024

Cold

Stayed in April 2024

First room we got allocated had a broken bed and chair with unchanged bedding and dust on every surface

Proximity to Scarborough

Stayed in April 2024

Couldn’t see out of the window as it was covered in seagull poo, the entertainment was right above our room so had 2 children who couldn’t fall asleep due to the music, questionable stains on the carpet and when we came back at 8.30pm we couldn’t find parking!

The location was great!

Stayed in April 2024

Room was a bit grubby, a few small things like the sink having a few toothpaste marks and one of the pillows had some hairs on it, the room was very cold which I didn't expect.and finding the room was quite confusing with so many corridors i got lost twice.

The staff were friendly enough and helpful. The room was fine for one night and the bed was comfy.

Stayed in April 2024

The rooms were very tired and in need of updating or at least maintaining. Staff were a little miserable at check in.

The hotels original features and grandeur was beautiful. Great location.

Stayed in April 2024

Bathroom and room bathroom looked like a building site and flies all over little fruit flies

Location

Stayed in April 2024

Hole in floor and kettle wouldn’t stretch to boil a cup of tea And no breakfast inc

Near the sea

Stayed in April 2024

we were not told that the rooms are only cleaned every 4 days, when we asked for clean cups none were provided, we paid extra to stay in our room on our last day but was not told that the fire alarms would be tested, and I find it hard to beleive that there is nowhere you can leave your bags and luggage safely before you need to go to the station.

when we upgraded the room what we got was good, the location was very good.

Stayed in April 2024

Not hot water Underground room with no windows

Location

Stayed in March 2024

The bed uncomfortable where we stayed at

Stayed in April 2024

The room was noisy at night, seagulls nesting right outside window, hundreds of them, very noisy, there was like a loud rumbling sound every 5 mins next to our room, all through the night, just had to get used to it really, no decent soap or shower gel, cold tap was just a dribble in bathroom

The location was great, close to all you needed around Scarborough

Stayed in April 2024

Maintenance window broken lach to close wi do not there dirty dust. Skirting behind unit right of bed big hole in bottom

Stayed in April 2024

The room was dated, furniture and decor needs upgrading, generally a little tlc but what we expected to be fair.

The Grand has an amazing history and first impressions on entering are impressive. The room was clean, and the hotel accepts dogs. It was quiet and the bed was comfortable. Fantastic views from balcony and ballroom. Location excellent for the town centre and sea front.

Stayed in April 2024

Hotel generally looked tired and room basic. It seemed 'cheap' yet I didn't think that was reflected in the price.

Central location. Room was clean and quiet.

Stayed in April 2024

room was o.k. but mirror was to high wife had to stand up to put make up on. no table. bed hard and lumpy. area around bathroom sink could do with some work doing to it.

food was good. both breakfast and evening meal. shower was also good ( hot and powerful.)

Stayed in April 2024

It’s was old and I like that

Stayed in April 2024

The room smelt bad (not sure of what) and didn't go away even when we opened window. Room wasn't particularly comfortable.

It was very close to the sea front.

Stayed in March 2024

Staff not helpful and very rude It’s noisy all hours we where out in what I could describe as cupboard in the loft horrible to get to

Some of the old decor

Stayed in April 2024