The Harbour, Folkestone, CT20 1TX, United Kingdom
#11 of 12 hotels in Folkestone
Guests' ChoiceBased on 13370 hotel reviews
6.0Cleanliness
6.5
Comfort
6.6
Location
8.5
Facilities
6.3
Staff
7.5
Value for money
7.2
Free WiFi
5.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Mark
United Kingdomscruffy but great value for price. Bit of a 1970s holiday camp feel, but not in a negative sense.
room and view were good
Stayed in May 2024
Reviewed: 28 May 2024
Jordan
AustraliaPaid £5 for parking, doors slam in the middle of the night, cleaning staff were sick in the hallways and very noisy
Location was good
Stayed in May 2024
Reviewed: 28 May 2024
Susan
AustraliaMouldy smell in the halls and always had trouble with the key cards to get in the fire doors and room
It was ok
Stayed in May 2024
Reviewed: 28 May 2024
Swatridge
United KingdomParking was a nightmare
Entertainment in the evening
Stayed in May 2024
Reviewed: 27 May 2024
Natasha
United KingdomMe and my partner have bad backs so bed was super uncomfortable and when we arrived to the room there was hairs all over the bed and on the pillows the toilet wasn't cleaned well and smelt in there 2 on arrival
Liked the town and the views hotel was nice and friendly
Stayed in May 2024
Reviewed: 27 May 2024
Tracey
United KingdomThe double bed was 2 singles pushed together. This created a hard ridge in the middle so I had to sleep on one side or the other. Might as well have just had a single bed in the room. Really really uncomfortable.
Great location. Friendly staff.
Stayed in April 2024
Reviewed: 27 May 2024
Inara
United KingdomRoom cleaners knicking on the door
Location
Stayed in May 2024
Reviewed: 26 May 2024
Alice
United KingdomComfy bed, decent shower
Stayed in May 2024
Reviewed: 26 May 2024
Jennifer
United KingdomYou could eat as much as you like with plenty to choose from.
Stayed in May 2024
Reviewed: 26 May 2024
Hayley
United KingdomSee above
Staff were friendly and helpful but hotel is very run down. Car parking facilities awful! No way could we get a space. All rather rough. Shower did not really work in one room and whilst we asked to be close together one room floor 2 and the other was floor 7. We therefore had to split up with one adult and one child in each room. The hotel is more like a hostel and there are definitely no frills. Having said that the beds were comfortable and staff very accommodating. Won’t stay there again but certainly have some memories!
Stayed in May 2024
Reviewed: 26 May 2024
Tanya
United KingdomThe room smelled of damp. There was so much goin on in the hotel it was really noisy
The location was lovely
Stayed in April 2024
Reviewed: 25 May 2024
Aaron
United KingdomParking was full and only holds about 20 to 30 cars despite having a lot more rooms and had to park over in a other car park
Only stayed for three hours to catch a boat in the morning
Stayed in May 2024
Reviewed: 25 May 2024
Clayton
United KingdomA bit dated but to be expected for the price
Perfect location and really good value
Stayed in April 2024
Reviewed: 24 May 2024
Paul
United KingdomIt’s outdated, bed was rubbish, pillows and duvet not good, shower was hot but hose not long enough to move the shower head up
The price
Stayed in May 2024
Reviewed: 23 May 2024
Chin
BermudaThe Caberet show was very entertaining.
Stayed in May 2024
Reviewed: 23 May 2024
Lyn
United KingdomIt needs an update with decor the bed was uncomfortable and rubbish and tipping area from the view.
Close to the water
Stayed in May 2024
Reviewed: 20 May 2024
Paul
United KingdomShower was poor
View was good
Stayed in May 2024
Reviewed: 20 May 2024
Susan
United KingdomTired, horrible corridors, lifts dirty. It needs a massive refurb but that would cost millions.
This hotel is basic and old, you get what you pay for and its cheap, however the bed was comfortable and we slept well, room large and nice enough, it was quiet, the staff and people friendly and we had a great view. I would return for the price.
Stayed in May 2024
Reviewed: 19 May 2024
Kaur
United KingdomNo fridge Broken bathroom lock Especially too much noise from the next room impossible not to hear Hit water might stop after sometime of use
I liked the location of the hotel The other reviews was complaining but I will say for the cost it’s reasonable, if you’re looking for just sleep, it’s suitable, clean bedding, room clean, many clean towels, coffees teas kettle, tv , hot water Only fridge not available and the bathroom lock broken If you stay next to a noisy family etc unfortunately it’s very loud, you can hear everything Overall for us we were comfortable and we’re thinking to go again
Stayed in May 2024
Reviewed: 17 May 2024
Paul
United KingdomEverything
Not clean - not sure if clientele. All in all not great
Stayed in May 2024
Reviewed: 17 May 2024
Kelly
United KingdomThat is not entertainment on Wednesdays
Arcades
Stayed in May 2024
Reviewed: 15 May 2024
Michael
United KingdomWalls were so thin heard everything from neighbouring rooms and above us so barely slept sounded like they were practically in the same room. Two single beds. Was expecting a double
Friendly staff. Nice bar /lounge room was clean. As was bedding and towels
Stayed in May 2024
Reviewed: 15 May 2024
Marcos
BrazilIt needs a little update
Location and price
Stayed in May 2024
Reviewed: 15 May 2024
Peter
United KingdomHousekeeping letting herself in our room @10:10am to clean when we were on an 11am check out . Both of us were still in bed !!!!
Stayed in May 2024
Vasilikos, Greece
Hel, Poland
Rovereto, Italy
Kemer, Turkey
South Sioux City, USA
Kyiv, Ukraine
Yaremche, Ukraine
Heringsdorf, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content