Check-in queue

Room was nice

Stayed in February 2024

Parking was full, we had to pay £20 for overnight parking at the harbour, which added up on the cost.

The room was tidy and comfort. My children got surprised welcome gifts. Even we had to pay for swimming pool but the charge was not high and quite warm.

Stayed in April 2024

Shame that the price is going up every week and is just about to much for a my over night allowance

Been staying here with work sins November not to bad of a place with good staff and well equipped facilities

Stayed in April 2024

Very dated decor and atmosphere

Location

Stayed in April 2024

It would be better if the parking at the hotel was clearer - we ended up parking in the town Asda / NCP car park, which is probably better all in all because it's more guaranteed and not that much more. The sound insulation wasn't great. The rooms with the seaview also have the lights shining up at them through the night (which stops birds roosting and nesting). But overall, and against the price paid, these are inconveniences but not dealbreakers.

It's a good location. The standard is ok. The hotel is a bit run down, but for the price paid it still provided a very good deal. Plus it has a small pool. And the breakfast was perfectly good value and the staff were very nice. There was free entertainment at night, probably put on for the coach trip business.

Stayed in April 2024

Breakfast, cleaning

Location

Stayed in March 2024

The hotel is a bit tired looking and could do with some money spent on it,but then it wouldn't be as cheap

For the money it was ok.The food was good.The staff was friendly.This is a cheap and cheerful hotel that's ok for the money

Stayed in April 2024

Simple tidiness of decoration, just needed a little bit of attention to make such a difference. Paying cash was a problem needing management authority beforehand and refusing £50 bank notes

Budget hotel ideal for short stays, convenient for harbour and High Street Shops, parking easy and very good value at £5

Stayed in April 2024

WIFI was inconsistent. Felt hotel was tired and old. Neighbouring rooms were noisy at night Key cards didnt work all the time

Location was amazing with great view of the harbour Staff were very helpful Gym was perfectly adequate for my needs and the sauna was a bonus Shower (whilst old) worked well.

Stayed in April 2024

The bedcovers and sheets were very dirty, So I had to request new clean bedcovers and sheets. My husband was having a shower and shower curtain rail fell on my husbands head, and he had a headache all that day, so we couldn't really enjoy our day The staff didn't even mention the WiFi, which I had to pay £14 for 2 days Youtube wasn't working either, and I did pay for the Internet.

The beach was near the hotel.

Stayed in March 2024

Limited choice of herbal teas or unavailability of it

Ample choices of food for vegetarians which we enjoyed

Stayed in March 2024

Location was perfect

Stayed in March 2024

Some of the staff in the reception & Bar are not the same as last year and some of the current lack long-term sight when dealing with Customers. e.g. The Hotel might be empty, but you will still struggle to get a proper room for petty reasons, besides, they don’t read your requests. In the bar, there's a lazy lady, and her level of service is selective upon who she thinks you are. I hope management provides further training on how not to treat customers and incentivises those who are doing a great job.

This is my second stay there, The hotel is well situated and overall quiet. The food is good and affordable, and the chef & crew are professional.

Stayed in March 2024

The wifi was very expensive; most hotels provide free wifi these days. Also, some food had been left in the fridge from a previous resident, which is not really acceptable.

The view of the harbour was amazing! The room itself was generally very comfortabe, if a little shabby. Ditto the breakfast; there was a good selection, but not everything was as fresh as it might have been.

Stayed in April 2024

Our window didn’t seal closed properly so the wind was noisy. The kettle had a lot of limescale in it with bits floating around. Parking is at an additional cost of £5 per day. Other guests were smoking inside the hotel despite signs everywhere.

Good location good value for money

Stayed in March 2024

Delapidated

Only 16min away from the channel tunnel.

Stayed in April 2024

Room was very clean and tidy staff was very helpful

Good for the money

Stayed in April 2024

Lack of parking on site (I understand you're not guaranteed a space even if you pre-book). The nearby car park cost me over £14 for the night. That made it a very expensive night for 5 hours of sleep.

The room was clean. It was close to Dover for the ferry.

Stayed in March 2024

the building needs to be renovated

you can stay only because of the location, I liked the view through the window the most

Stayed in March 2024

Considering the price all was ok

let’s be honest, it’s an outdated building where everything needs to be fixed somehow but considering the price it’s a good value for money

Stayed in March 2024

Security banging our door down @22:30 and pushing his self in like an enforcement officer . My wife went the door barely dressed after a shower explained this but he insisted on entering putting his foot in the door .... Regardless to whatever situation he was dealing with i feel this unacceptable.

Stayed in March 2024

Skip the breakfast if not included in your room rate.

Good location, huge complex with lots of rooms for a good nights sleep.

Stayed in March 2024

Lots of works going on,had scaffolding around and painters ,

Location,and balcony,and sea view

Stayed in March 2024

location

nothing the bed was uncomfortable , carpet old and furniture needs upgrading , the charging pots are of very old style no charging pots next to beds

Stayed in February 2024

late start entertainment. Great high bath for myself but extremely difficult for my husband to get in and out of. Since at least 70% of the customers are over 60 years old then changing the high baths with a much lower ones should be considered. Now the right time for it as ongoing refurb free wifi not available throughout the hotel. Perhaps, a singer/player by the bar at the scheduled dinner starting times would make a difference to the older customers that can't make the late nights

ongoing refurbishment New furniture and designated areas Improved bar food offerings The location relaxing break and friendly staff

Stayed in March 2024