Bedroom carpet need vacuuming

Smooth checking in. Good breakfast.

Stayed in May 2024

Had to pay for pool. Restaurant shut. Looked a little worn outside

Good position, rooms were comfortable. Friendly staff

Stayed in May 2024

Couple of broken handles on drawers in room.

Friendly staff, good bar and food, comfy room.

Stayed in May 2024

The breakfast was poor. Not much choice and poor quality. Cold, dry bacon, lukewarm fried egg that had sat there for a while and stale bread (I tried to make myself a bacon and egg sandwich but the bread was only for for toasting. The room decor and bathroom were rather outdated but that didn’t bother me since the bed was comfy.

The staff were friendly and helpful. I was pleased to be upgraded to the main building without requesting it. I loved the spa and pool, it made for a very pleasant stay and made the experience more luxurious.

Stayed in April 2024

Nothing

The neatness of the facility.

Stayed in May 2024

Delivery lorry arrived about 7am with reverse alarm and then banged really loud dropping off delivery. Also had inconsiderate guest shouting “room service” outside our room really early

Property was clean and not far from the city centre

Stayed in May 2024

Attitude of the bar staff was extremely poor - I ordered a pint and a meal, and then was informed that I could not charge it to my room (even though I had my key and card with me) and the pint was literally taken out of my hand! I ended up having my meals and drinks over the road at The Falcons Nest, meaning that the hotel lost out on quite a bit of money!

Check in was efficient and friendly. Room was a reasonable size, comfortable, and had a nice power shower.

Stayed in May 2024

No room service menu in the room, when asked for one they couldn’t locate a menu.

Great parking, good selection of food and drink, clean and a comfortable bed.

Stayed in May 2024

Nothing really

The hotel was clean and friendly staff

Stayed in April 2024

Nothing really. Maybe provide vegan toiletries so they're suitable for all.

Comfortable, clean and staff were helpful

Stayed in April 2024

It needs a little tlc

Stayed in May 2024

A little noisy certain nights (e g. Saturday) when functions taking place or bar open late and smokers stand outside entrance talking loudly and within earshot of the rooms at that end of the building. But not a major issue.

Excellent location for getting around the North East by car. Friendly staff. Big car park. Good size rooms available. Very good value. Breakfast available and also good value.

Stayed in May 2024

Comfortable room, staff friendly.

Stayed in March 2024

I didn’t have one

Stayed in May 2024

Rooms are tired and in need of updating. Sheets were lovely and clean but not a very comfortable mattress and the runner on the bed was stained. Windows in need of replacing as could hear voices from outside quite late into the night. Very slow service due to lack of staff at both the bar and the reception. Confusing signage regarding car parking. Massive sign to scan the QR code for parking but no indication that for residents this does not apply as you register car details via a touch screen.

Great location and large car park

Stayed in May 2024

The pool was now to pay for whereas previously it was included and I booked it thinking access to the pool was included. It was a very noisy part of the hotel compared to the last time I stayed. Shower doors didn't meet so water went on the floor. It just seemed a bit run down in that room and my room smelled of cigarette smoke.

The staff are always lovely

Stayed in May 2024

A fridge in the room would be good, lots of contractors away from home.

A friendly well maintained hotel.

Stayed in May 2024

Beds slightly uncomfortable and the hotel is slightly dated but good value for money

Comfortable with good facilities. Lots of parking and the bar and food were of decent quality

Stayed in May 2024

No complaints. Good breakfast too. My room was a little subterranean, buried below entrance level at the far end of the place, but was quiet and cosy.

Splendid hotel, with nice walk nearby (though you will inevitably end up at the race course). I recommend a stroll into the woods behind the venue.

Stayed in May 2024

Being charged for using the pool , leisure facilities, food and drinks prices, too expensive

Stayed in May 2024

Beds very uncomfortable room bit dated

Location facilities

Stayed in May 2024

bath and taps could have been cleaner needs a bit if TLC otherwise room was spotless

upgraded our room on booking for £10 per night excellent value great sized room and bed . The Gent on reception was lovely very friendly and always seemed to be on duty very professional

Stayed in May 2024

Didn’t stay long enough to make a judgement

Location is perfect for the racecourse

Stayed in May 2024

The spa was excellent Location very good Food good

Stayed in May 2024