It's expensive, as you can expect from this sort of place. My husband didn't love his massage, but mine was great. We booked dinner at Fratelli's, which was mostly just okay.

Galgorm is absolutely stunning- I was expecting more of a historic castle stay, but it was massive and beautiful. The hotel runs along a river that makes a pleasant rapids sound at night. It was our anniversary, and the staff left us a card- really nice touch. There were restaurants and bars within the grounds (see below)- the bar was great. Very comfortable bed, really great stay. The thermal spa was also really nice and a cool experience for someone who has never really been to a spa before- I would've loved to book the riverside private tubs as they are beautiful! Breakfast was delicious and in the beautiful tea space.

Stayed in May 2024

The spa facilities are always clean and a delightful way to spend the day

Stayed in June 2024

Amazing stay. Loved the beautiful spa. Loved the free snacks in the room. Great cafe in the spa. Highly recommend. Even had chocolates in our room with a card for our anniversary.

Stayed in June 2024

It’s pricey but worth it

Location is perfect and the spa is amazing g

Stayed in June 2024

very clean, well maintained.

very clean, well managed. took care of guests. lord of staff on hand to assist.

Stayed in May 2024

Some of the staff let the experience down. I would expect every member of staff to be extremely friendly and accommodating and there were a couple who weren’t which felt disappointing. It was extremely disappointing that we weren’t allowed any access to the thermal village before 12pm yet they charged us for an extra hour to use the thermal village until 12pm the following day so we didn’t even have 24 hours access.

The thermal village was fabulous. The spa treatment was also amazing and so relaxing.

Stayed in May 2024

Sadly the lunch & dinner service let you down. Our lunch order was forgotten and I had to call staff after waiting 1 hour. At dinner we were not offered another drink order and we had to ask for desserts after waiting over an hour again. Extremely disappointed 😞 I have stayed with you on numerous occasions but this was my husbands first experience as it was our wedding anniversary. He was not impressed

Cleanliness , quality of food

Stayed in April 2024

There were too many people all trying to do the same thing. When there are a lot of people it would be good if more hot tubs could be opened. The restaurants on site are OK but not the same quality as the rest of the hotel. Food and drink in the spa is outrageously expensive.

The accommodation was really comfortable. Quality of food at breakfasts was excellent. The space of the spa is amazing and beautiful

Stayed in May 2024

stayed in cottage s was beautiful home from home so well equipped

Stayed in May 2024

Nothing

Amazing, not sure how it’s only a 4 star deffo 5

Stayed in May 2024

Everything you could possibly ask for has already been thought of both in room and in spa, creating a premium relaxation experience. The staff were also extremely courteous.

Stayed in May 2024

The bed was to singles pushed together which I find u fall in gap.

Breakfast was fab and had such a relaxing time!

Stayed in May 2024

The Prices of the drinks in the bar are More expensive than central London. Don’t really understand how or why they are so expensive. For example a pint was £7.70 and a gin was £12

Facilities were incredible and room was great. Staff very friendly and attentive.

Stayed in April 2024

nothing

clean and tidy

Stayed in May 2024

NOT a thing

I loved the spa grounds + it was beautiful and peaceful.

Stayed in April 2024

I liked everything, everything was so relaxing. It was lovely to be able to have breakfast later than normal after spending time using the facilities I feel so refreshed & relaxed.

Breakfast was excellent

Stayed in April 2024

Prices on site for food, drink and treatments are a little more expensive than usual but it is a 5 star hotel and in my opinion, are worth it.

The staff were so friendly and helpful. I have dietary requirements and they were so accommodating of my needs. The spa is amazing - the biggest I've ever been in - lots of lovely facilities (you could spend the entire day there). The food was fantastic - we ate in Gillies and Fratellis. The shower in the room was fantastic, the beds were so comfy, the complimentary mini bar was a nice touch. An amazing complex with exceptional staff.

Stayed in April 2024

Just like everything these days luxury comes with a price tag

Unwind and relax

Stayed in April 2024

Should off booked for longer stay

Amazing place amazing staff

Stayed in April 2024

You couldn’t fault this place as everything was just perfect. Staff were friendly and facilities were fantastic.

Stayed in April 2024

The lock on the outside of the bathroom door kept jamming and we got locked in a couple of times. The bath at the shepards hut unfortunately was tiny and nothing like in the pictures, it was also very dirty inside.

The amazing bed and pillows! The delicious food we had from Gillies for dinner and breakfast. The beautiful view of the river right outside our hut. How amazing all the staff are.

Stayed in April 2024

Extremely expensive for cocktails

Beautiful place

Stayed in April 2024

The atmosphere how everything was so close to our hotel room!The live music in the bar

Stayed in April 2024

Kitchen lights didn’t work and shampoo pump bottle was broken. Scratched my little finger on it trying to get it to work.

Cottage suite was amazing, loved the feeling of home from home.

Stayed in April 2024