Nothing

Room & Breakfast were very good. Staff helpful

Stayed in May 2024

Hotel a little tired in places. Several light bulbs in our room were not working and they were all old style bulbs (not LED) which isn't very eco. The aircon didn't seem to work to warm the room up so we had to use the electric radiator. The one poor part of the breakfast buffet was the scrambled eggs which were pale and tasteless - hard to believe real eggs were used.

Size of room, comfortable bed, good breakfast buffet, friendly staff

Stayed in May 2024

Only issue was when we ordered room service, we were told the chef wasn't working today. Having said that, the guy on the front desk was very good and made us something to eat!

Lovely room which was very comfortable. Staff were friendly and approachable. The hotel itself and the grounds are absolutely beautiful!

Stayed in May 2024

Breakfast buffet was fairly average.

Very happy with the friendly and efficient service, and the bar food was very good. Great to have EV charging on site too. Nice location by the lake and very nice sitting on the patio for dinner. We have been to this hotel a number of times over the past few years, and it has greatly improved over the last year or so.

Stayed in May 2024

Couldn't get an Uber at all - pre-book taxi's if needed for the evening

Stayed at this venue as attended a wedding at Millbridge Court. Very comfortable and large room, good breakfast, convenient location, super clean & quiet. Stayed in Farnham House hotel the night before & this hotel was way better.

Stayed in May 2024

Food was very good and the staff were very friendly and helpful.

Stayed in May 2024

Poor quality and expensive food. Clearly crossed food there and dry

Clean, spacious rooms and friendly staff

Stayed in May 2024

The room needed air fresheners as smelt musty

Very relaxing break, great location by the pond. Food was very good and staff pleasant. We enjoyed the spa and was a real get away from everyday life.

Stayed in May 2024

The breakfast and the location looking over the pond

Stayed in May 2024

There was lots of mould on the bathroom ceiling especially above the shower. Put us off using it.

Quiet location overlooking the lake, lots of outdoor seating, great for warmer months. Parking was easy. Friendly staff.

Stayed in March 2024

No elevator and as I am disabled and also we had a baby we had requested a ground floor room but on our arrival they gave us a room upstairs which was difficult going up and down stairs

Staff were very friendly. Lovely setting

Stayed in April 2024

Cold full English ( was replaced) 2 calls from the hotel saying the restaurant was getting very busy and would we like to book a table.

Great location Nice big clean rooms Quiet

Stayed in April 2024

Surroundings, nature

Stayed in April 2024

Staff were friendly.

Stayed in March 2024

No Fridge in the room

Cleanliness

Stayed in April 2024

Slightly scruffy turfed grass frontage Internal tables and seating in the bar areas were far from comfortable or suited to a social setting

Location Great bed, good size room

Stayed in April 2024

We had reserved a table for dinner at 7 o'clock. The restaurant was busy, but we felt that they had overstretched themselves, as we had to ask for our drinks no fewer than three times before they arrived. THE MEAL TOOK ONE HOUR TO BE SERVED! This was after I had threatened to go into the kitchen to make dinner for myself.

The hotel is very attractive and modern, although there is no lift to the first floor, and nobody was available to assist with luggage. The location is lovely, and the facilities good.

Stayed in April 2024

Fire alarm going off at 8am

Lovely room big clean lovely scenery

Stayed in March 2024

The only complaint we have is when we had dinner in the restaurant on Saturday night the service was bad. Very short staff due to sickness which we understand cannot be helped. Everyone was complaining. Waiting long time for drinks. I ended up going to the bar to pay and get them. Also Frensham Pond is a spa retreat. Somewhere for people to relax, not for children running around screaming. This ruined our evening.

My husband & I visit 2 or 3 times a year and we always have a great time. ..

Stayed in April 2024

Nothing

Lovely gem of a place. In the middle of nowhere, don't think you are going to walk to any pubs etc. Lovely walks by the ponds and woods. Position on the Pond is very tranquil and relaxing. Staff very friendly and polite. Food good. Cocktails good. Would definitely recommend it.

Stayed in April 2024

The food was not as good as last time. Not 4 star food, but still nice. The room was due a lick of paint, and the pillows were uncomfortable.

The tranquil setting and very relaxing

Stayed in April 2024

Staff were really friendly and professional. Standard rooms were a good size with plenty of seating. And particularly clean because of the no-pet policy (which seems to be becoming a rarity nowadays) - instead nearby kennels. Great location overlooking the lake. Particularly enjoyed breakfast whilst taking in the views.

Stayed in April 2024

A bit tired, could do with redecorating

Friendly staff

Stayed in April 2024

One of the ladies was on reception and called me the night before we were due to ask if we wanted dinner, she was really rude and abrupt in the telephone. I asked her further questions and she was still stand offish and rude. It wasn’t a great first impression.

Location, room sizes all really good.

Stayed in April 2024