Nothing it was all good

Really lovely property and very good facilities in a lovely area of town. Excellent facilities, the roll top bath was lovely. We had a great experience with Sa’ad, our breakfast guy, who was lovely and who went the extra mile and provided us with a special breakfast. Many thanks!

Stayed in May 2024

The bed was a little droopy to one side and the room was chilly, there was no extra bedding. The coffee in my room was out of date, as was the milk provided for breakfast.

The location (close to New St station and the Utilita Arena) was perfect and the staff were great. I enjoyed the breakfast selection and the room was very quiet, so I had a great night’s sleep. The discounted meal in the Button Factory was much appreciated and very enjoyable.

Stayed in May 2024

Not a complaint but my bath plug didn’t seem to stop water flowing away and that meant hot water literally down the drain which is an expensive fault for them.

The staff are so friendly. The rooms were quirky and very clean. Nice vibe at the pub next door which is run by them too. The food there is fab .

Stayed in May 2024

There wasn’t a receptionist for the hotel which meant the property is only contactable when the restaurant opens at 12pm. I didn’t realise this as the website and booking mention check out from 7-11am, so I incorrectly presumed a staff member would be present in the morning. I would have organised my day differently if it had been stated more clearly online/in confirmation. In saying this - I would definitely stay again, now knowing how the property works.

Good location, lovely room and property. Bed was very comfortable and I slept well. Lovely high ceilings, good shower, spacious room, and I found the property very quiet (unlike a few other reviews) however I stayed mid-week.

Stayed in May 2024

We was right at the front of the property, although the windows are frosted out there was a seating area out the front of these windows, during the day this wasn't bad at all but when we came back from a concert at around 11pm it was noisy and the music base from a nearby establishment didn't stop until 1.30/2am in the morning, so didn't get much sleep until after this stopped.

It's Lovely place, check in was seemless, we was given a free upgrade to a junior suite on the ground floor. Amazing big room at the front of the property. The bed was very comfortable. Breakfast was included but this was a continental style breakfast, although no fry up the selections of pastries, cereals and breads was well presented and plentiful.

Stayed in May 2024

The only downside was we could book in until 3pm, but the rooms were ready from 2pm

Perfect location, staff very friendly.

Stayed in May 2024

Breakfast was a bit basic, but still nice.

Disclaimer about potential noise at booking stage. If you know there is going to be noise from the next door pub, you can plan ahead and prevent a sleepless night. Great location and the room had everything you needed.

Stayed in May 2024

With more attention to the breakfast offer, this property could be even better. For example, adding muesli or granola to the cereals, some yoghurts, ensuring the fruit is fresh, offering tea as well as coffee.

Stylish and non- corporate, finished to a high standard. Lovely bathroom and toiletries. Good location.

Stayed in May 2024

Check in was slow and felt like the bar staff didn’t want to help with check in. Room was a little noisy with the sound of water running from other rooms.

Traditional features

Stayed in May 2024

I was surprised that breakfast wasn't offered on the bank holiday Monday.

Great location and friendly staff, check in was smooth and the Button Factory is a nice spot for a drink/food.

Stayed in May 2024

breakfast is only on weekdays which isn’t made to clear prior to booking. we were placed in a very loud room by the bar but the staff were very nice and moved our room.

lovely decor and friendly staff

Stayed in May 2024

Very hot room . Too hot

Locality

Stayed in May 2024

Deal said includes breakfast, when there was none.

It is not a hotel, it is a "townhouse" of lovely rooms. The room and bed etc. were suburb, The location also. One tiny gripe was it was advertised with breakfast included and the images indicated a selection of continental choices. All there was, was a small fridge with 4 bits of fruit and some porridge pots in the lobby. I'll know for next time and will be going back. I had my evening meal and lunch the next day in the Button Factory next-door with a 20% discount. This also where you check in

Stayed in April 2024

Maybe put more tea & coffee on the room

Lovely vintage style Friendly staff Complimentary breakfast and discount on Sunday lunch was very appreciated

Stayed in April 2024

Lack of attention to detail

Location

Stayed in April 2024

Noise, check-in

Spacious room

Stayed in April 2024

No staff around if bar is closed .

Good location . Large room and very comfortable bed . Hotel facilities were good - complimentary breakfast to take away was really good option . Only saw any staff on arrival - no one was around when I left at 7.am so took a chance and left the key in a box outside reception.

Stayed in April 2024

Really beautiful property attached to a lively, hip bar. Beds were incredibly comfortable and facilities were great. Breakfast is very good, though there could be a more robust vegan option .

Stayed in April 2024

The room was a little warm due to the bathroom towel rail but fans were provided. It was a little unclear on checkout where to leave to room key as the reception was not staffed.

Breakfast was great selection of pastries, bread, bagels, cereals and fruit. There were eggs which could be boiled in a machine. There was filter coffee on offer and two types of juice. The restaurant next door was great value for money for Sunday lunch.

Stayed in April 2024

No issues

Spacious room with all mod cons needed for an overnight stay. Very comfortable bed and rain shower , room was lovely and warm and very little outside noise for a street facing room. Check in was easy in the bar next door with nice and friendly staff and nice to be able to sit and have a drink while you wait as well. Could not fault the stay.

Stayed in April 2024

You have to get your breakfast from a little fridge, that‘s not regularly refilled.

Very nice location and rooms. Friendly staff.

Stayed in April 2024

A minor issue - found the room was very warm on arrival but managed to turn down one of radiators.

Location was good - within walking distance of city centre. Enjoyed exploring part of the Jewellery Quarter and learning about its history. Appreciated being able to have a meal at The Button Factory next door, especially as I arrived late Sunday afternoon and needed to find somewhere to eat. I was travelling solo but was offered a free room upgrade so stayed in a spacious room.

Stayed in March 2024

Check in at the bar can have a short waiting time

Location, furnishings, decor, toiletries, friendly staff, good coffee in room, comfortable mattress and bed

Stayed in March 2024

Poor choice of breakfast

Stayed in March 2024