The sheets could have been changed more often.

The polite staff and the excellent food on all occasions.

Stayed in May 2024

The pavement isn't very wide where you have to wait for the bus. Traffic passes quite close to you and there is nowhere to shelter if it's raining. However, the hotel does offer use of it's own shuttle service if you need to go into the main town.

We had a wonderful time staying at Fermain Valley. The staff were extremely helpful and friendly and made it a pleasure to use the bar, restaurants and tea room. The hotel is ideal for setting off on coastal walks and the bus stop is conveniently located 300 yards from the hotel. We would definitely use again and recommend the hotel to friends and family.

Stayed in May 2024

No specific concerns. The rooms by the function suite require a short uphill walk. We were made fully aware of this before we arrived and it was not an issue for us.

One member of our party required a strict gluten free diet. The hotel accommodated this very well. There were numerous gluten free options available including bread/cereals and muffins. This was greatly appreciated as breakfasts have been very limited at other hotels we have stayed at. We did not have any other meals at the hotel however we did have drinks in the evening and the staff were very friendly and attentive. There appeared to be a good number of staff at the hotel and it was evident that senior members were visible and overseeing the day to day running. There was a sense that the hotel was well managed.

Stayed in May 2024

The steep narrow access road! We could avoid this for most of the week by parking in the Buho car park at the top of the hill but it was a steep walk back up. Quite a lot of stairs inside as there are many levels - there is a lift inside but its not step free (not an issue for us but could be for the less mobile).

Wonderful quiet room, very comfortable with brilliant sea view. Staff very helpful and attentive. Pool was lovely. Great afternoon tea with an old friend sitting on the terrace in the sunshine.

Stayed in May 2024

all good

beautiful setting, good position

Stayed in May 2024

Travelling with our mums and the hotel went above and beyond looking out for them both.

Stayed in May 2024

Nothing

Location was amazing and room was nice and spacious and staff where very friendly

Stayed in May 2024

Nothing, though would have liked an outdoor pool.

Beautiful location in nature with superb birdsong in the woodland gardens plus a lovely small beach and beach cafe down the steep hill (useful free lifts provided). Plus great food at Ocean, super comfy beds and best of all, the friendly, kind staff who were all 5 star customer service stars

Stayed in April 2024

The staff were the most friendly and professional staff, in all departments. Always helpful and always delivered a great service.

Stayed in April 2024

Location, staff and cleanliness + access to coastal path walks.

Stayed in April 2024

no gym

wonderful staff and facilities. Breakfast was fantastic and hotel was spotless. will be returning

Stayed in March 2024

Nothing to report

Beautiful cared for next to Fermain beach

Stayed in March 2024

Nothing.

Excellent breakfast. Location perfect. Have stayed four times, always a pleasure.

Stayed in February 2024

n/a

bigger bed, clean bathroom very friendly staff from reception to bar

Stayed in January 2024

We had lunch in the ocean restaurant and wasn't great.

Comfortable spacious rooms and staff were great.

Stayed in February 2024

When I'm travelling on my own I don't like to sit in restaurants etc. So opted for room service, however the QR code and info in the room did not give any details on the menu selection. So ended up asking at reception. Minor point, just leave a copy of the menus in the room.

I liked the location and staff, very accommodating as the boat was delayed due to bad weather and they extended my stay with minimum fuss and did not take advantage and increase the rate or anything.

Stayed in February 2024

Lovely staff, 5 minutes from the beach, pool and sauna included in the price, great breakfast. The restaurant on site offers amazing food.

Stayed in February 2024

a really minor thing, but the way the sky box is mounted in our room was really daft! It meant the only way to use the remote was to be stood over the TV to point it at the IR receiver, which faced the ceiling?! A bit strange, but as I say, very minor in the overall context!

the entire stay was lovely - the room was great, the view superb, the staff were very friendly and helpful... really enjoyed the stay, and our nephew really enjoyed a swim in the pool the following day!

Stayed in January 2024

Beautiful setting.

Stayed in December 2023

No complaints

Lovely room with a view. Spotlessly clean.

Stayed in December 2023

No adverse comments to make.

Very pretty location. Comfortable hotel with a spacious nicely decorated bedroom. A good dining experience in the evening.

Stayed in November 2023

The internet kept dropping out.

Friendly staff

Stayed in November 2023

Not being able to control the heat in the room…

Cosy but not dated and the staff were awesome!! Gisa was especially helpful. Booked a garden view room (NOT an annex room) via Booking.com. Nowhere on the reservation did it state it was in the other building but I was contacted shortly after by the hotel to advise it was. One direct phone call to the hotel quickly remedied this with a complimentary upgrade!

Stayed in November 2023

Loved it all!!!

The staff were absolutely amazing and really made our stay!!! We had a fabulous time and will definitely be back! And complimentary lift to the airport. Thank you!

Stayed in November 2023