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Reviews of Fenham Hotel express 2 stars

174 Croydon Road, Newcastle upon Tyne, NE4 5LQ, United Kingdom

#58 of 59 hotels in Newcastle upon Tyne

Guests' Choice

Review score

Based on 197 hostel reviews

3.6

Score breakdown

  • Cleanliness

    4.7

  • Comfort

    4.6

  • Location

    5.4

  • Facilities

    4.5

  • Staff

    5.1

  • Value for money

    5.4

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 6 October 2023

    5.0
    Ok for somewhere to sleep. No frills.
    • Leisure trip
    • Family with young children
    • Family Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Shared bathroom.

    The price was extremely cheap.

    Stayed in October 2023

  • Reviewed: 9 September 2023

    5.0
    Quiet
    • Couple
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Secret

    Was fine

    Stayed in August 2023

  • Reviewed: 10 June 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The Shower room is very small and I don't like the fact that it is a mixed shower room.

    Stayed in June 2023

  • Reviewed: 5 June 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Family Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness very poor and bathroom extremely poor.

    Bed comfy and area was quite.

    Stayed in June 2023

  • Reviewed: 3 February 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Standard Twin Room with Shared Bathroom
    • Stayed 1 night

    There is no hot water, we could not bath and no one answer to our request. There was nobody to attend us , was put in a room i did not choose and paid for. i selected and paid for a room of 2 people but was put in a room of 6 as they said that was the available space, if not for the late arrival of our flight, would have neglected this and look for a better place for the night. it was a worst welcome experience on our first day arrival to Newcastle.

    Stayed in February 2023

  • Reviewed: 31 January 2023

    4.0
    Disappointing
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms need serious renovation

    Nothing

    Stayed in January 2023

  • Reviewed: 20 November 2022

    5.0
    It served the purpose of having a roof over my head.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night

    There wasn't a sense that it was a place that was looked after, and would look after you. There were some things missing: like soap in the bathroom, and the room had a kettle and tea but no mugs to make it in. The heater in our room wasn't working.

    It served the purpose of having a roof over my head for the night, and I was grateful that the owner was responsive to my messages and phone calls. It was also quiet enough to sleep through the night.

    Stayed in November 2022

  • Reviewed: 17 September 2022

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Very dirty room. Very smelly no kitchen

    Cheap. No trouble Toilets are clean. Even shower is small but clean

    Stayed in September 2022

  • Reviewed: 16 September 2022

    3.0
    Not recommended
    • Leisure trip
    • Family with young children
    • Quadruple Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The room wasn't available the day we arrived. He send us to different property for 2 days which was better and offer us £40 refund that he never send back. after 2 days we went back to the hotel No coffee/tea facilities , room was smelly

    Good location

    Stayed in August 2022

  • Reviewed: 12 September 2022

    3.0
    Fairly basic and rough, even for a hostel.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night

    Crowded with one chair in room of 9 people. Drink facilities in bedroom, not seperate.

    Stayed in September 2022

  • Reviewed: 11 September 2022

    4.0
    Convenient and cheap
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Whole building tatty.

    Cheap and provided overnight stay ready for me to run the GNR

    Stayed in September 2022

  • Reviewed: 11 August 2022

    5.0
    Good for a night or two, get what you pay for. staff weren’t present at all but were happy to solve my issues via phone
    • Leisure trip
    • People with friends
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    There was never any staff there and no one was ever at reception. any issues or questions I had required me to call their phone number but sometimes I would have to call twice for an answer.

    When I had an issue with the shared room, I was able to be moved to another room after speaking with a staff member on the phone which made a big difference

    Stayed in June 2022

  • Reviewed: 21 June 2022

    3.0
    Cheap but not clean
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    This hostel didn't meet basic hygiene standards! There were trip harzards (buckets) near public toilet at top of stairs, stale old chips and forks stuck in radiadors near beds!? And no receptionists/onsite staff, it's self check in and self checkout with codes, which is pretty unsafe, especially if you were a woman. Plus they gave me the wrong code and when I rang up their head office there was an attitude as if I was an annoyance rather than a customer. The room was dusty and the sofa was dirty looking. No soap in the bathrooms either, so no way to wash hands properly and no towels so had to stand and wet dry after the shower. I know the saying goes 'cheap and cheerful', but I've stayed in much cleaner hostels in England at similar prices. I've also stayed in hostels in deprived parts of South America and Asia which had better hygiene standards, better customer service and basic facilities such as towels and soap!

    The price

    Stayed in June 2022

  • Reviewed: 19 June 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night

    Whole thing

    Stayed in May 2022

  • Reviewed: 11 June 2022

    5.0
    was alright
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    nothing maybe the fact there were no staff what’s so ever

    here lion it is what it is it’s cheap and a bit run down but it was still worth it met loads of good people some people were expecting the Hilton but come it’s a hostel what you expect lol

    Stayed in May 2022

  • Reviewed: 17 April 2022

    3.0
    Half decent for 20 odd quid but wouldn’t do any more than one night. Staff disappointing.
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Staff member who greeted me didn’t speak a word of English and stunk of alcohol and the lock on the room door was broken leaving it unsecured.

    Fairly close to the town centre

    Stayed in April 2022

  • Reviewed: 1 November 2021

    5.0
    was ok
    • Leisure trip
    • People with friends
    • Quadruple Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    three hours before our arrival we got moved to other side of Newcastle. quite annoying as it was a pain to get to and find parking.

    Stayed in September 2021

  • Reviewed: 21 October 2021

    5.0
    basic
    • Leisure trip
    • People with friends
    • Family Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    dirty walls and bathrooms, no staff at the ‘reception’, tv didn’t work

    for the price, okay if you are looking for a bed to stay and that is purely it. Location is good regarding distance from city centre

    Stayed in October 2021

  • Reviewed: 21 June 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Good value for money.

    Stayed in May 2021

  • Reviewed: 9 January 2024

    1.0
    worse experience ever.
    • Group
    • Family Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    We were left standing outside in the rain for over an hour trying to get inside. Called serval of times to get no answers. Once we finally got in, we were welcomed to a disgusting smell of weed. Bathrooms was vile, no toilet rolls and soap. Showers looked like it has never been cleaned. I tried to get a refund but was declined. We never stayed at the property, we had to find elsewhere as the rooms we were in didn’t have locks. Felt unsafe and had uncertainty if we were going to get back in the building after 3am.

    Absolutely nothing. It’s a disgrace.

    Stayed in October 2023

  • Reviewed: 27 November 2023

    1.0
    Worse than Faulty Towers
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Makes Faulty towers look like the Hilton. No entry on arrival. Wasnt forwarded code for door. Met x2 other guest also trying to gain access. We were outside freezing for 40mins before a resident let us in and directed us to a member of staff who had been too busy watching the darts to answer the door. Staff member had no idea of what was going on. Had to call owner several times just to check us in. Took another 40mins, and in the end we all picked a room rather than given one. The story about the drug den in room 5 was pretty encouraging along with the outward racist comments abouts those cooking up in said room. All in all, the worst place I have ever slept,,, and considering myself and the other guests are all military and been to places like Iraq,,, says all you need to know really.

    There was absolutely nothing to like,, apart from being able to leave in one piece the next morning

    Stayed in November 2023

  • Reviewed: 20 November 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing for now .i spent only a day

    Very quiet

    Stayed in November 2023

  • Reviewed: 20 October 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Nice cool atmosphere and very neat hotel

    Stayed in October 2023

  • Reviewed: 12 October 2023

    1.0
    Bad ...hows this on your booking.com. site ?????
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    All most every thing. lose eletrical fiting no lockers for stuff .no soap in toilet .not very clean....m

    Cheap

    Stayed in October 2023

Showing 1 – 25

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