Malton Road, York, YO32 9TG, United Kingdom
#76 of 104 hotels in York
Guests' ChoiceBased on 2428 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
8.3
Facilities
8.4
Staff
9.3
Value for money
8.3
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Robert
United KingdomNothing to dislike
Friendly staff
Stayed in May 2024
Reviewed: 25 May 2024
Mary
United KingdomThe beds were very hard for us-unfortunately for me it set off my sciatica so we had to leave early.
Hotel staff were very helpful,breakfast very good lots of choice. Although their was no lift the staff were great and helped us with our luggage. The room was nice and very clean-loved all the toiletries.
Stayed in May 2024
Reviewed: 23 May 2024
Amanda
United KingdomThe outside grounds needed a tidy
Great choice for breakfast. The room was spotlessly clean. But felt an update is needed
Stayed in May 2024
Reviewed: 19 May 2024
Pam
United KingdomDraughty from the front door when sitting in the restaurant. Extractor fan did not work.
Good selection for breakfast
Stayed in April 2024
Reviewed: 18 May 2024
Cindy-lee
AustraliaStaff were friendly, the breakfast excellent and facility was very clean
Stayed in May 2024
Reviewed: 17 May 2024
Mary
United KingdomNothing at all
The breakfast was plentiful something for everyone's needs
Stayed in May 2024
Reviewed: 15 May 2024
Pamela
United KingdomThe hot water in the shower was not very hot and the shower water did not drain away very well so the floor stayed wet.
All the staff were very helpful, respectful, our room had plenty of room and the bathroom was very good for disabled people, the room was very clean, plenty to eat for breakfast and a good choice.
Stayed in May 2024
Reviewed: 14 May 2024
Susan
AustraliaWe had a disabled room. It stunk of pee. They had bleached it so it was clean but still very strong odour.
Great location close to big shopping precinct and park and ride.
Stayed in May 2024
Reviewed: 13 May 2024
Simon
United KingdomThe cost on the second visit the following week, it was almost twice the price!!
Everything except the cost on second visit the next week, it was almost double!
Stayed in May 2024
Reviewed: 12 May 2024
Paul
United KingdomMarks on the bed sheets
Breakfast was better than expected
Stayed in May 2024
Reviewed: 10 May 2024
Philip
AustraliaNoisy drunks on Saturday night
Stayed in May 2024
Reviewed: 9 May 2024
Allan
United KingdomTV (no working guide, no BBC1, no subtitles). Last time we stayed here we had the same problem. On both occasions staff tried to help but couldn't.
Location, breakfast, friendly staff
Stayed in May 2024
Reviewed: 28 April 2024
Rochelle
AustraliaIt was comfortable and convenient But has no lift only stairs. Nearby Toby Carvery was convenient for dinner and the onsite breakfast was good.
Stayed in April 2024
Reviewed: 27 April 2024
Angie
United KingdomHelpful freindly staff. Comfortable clean room. Convenient to get to York centre.
Stayed in April 2024
Reviewed: 27 April 2024
Zena
United KingdomBed. Uncomfortable but they did change the mattress. Also found n empty carrier bag under the bed from a previous stay? Although the date on the receipt was 2 weeks previous.
The staff
Stayed in March 2024
Reviewed: 27 April 2024
Michael
United KingdomUnpleasant smell from the cleaning chemicals
Quiet and isolated
Stayed in April 2024
Reviewed: 27 April 2024
Maria
United KingdomCooked breakfast wasn’t good
Clean, nice room, great staff. Cooked breakfast wasn’t great but there was plenty of choice including toast, croissants etc
Stayed in April 2024
Reviewed: 26 April 2024
Michael
United KingdomEggs at breakfast were awful
Nice people, clean, comfy
Stayed in April 2024
Reviewed: 25 April 2024
Simon
United KingdomThe fact that it cost £538 and the previous week it cost £396 - not at all happy about that
Stayed in April 2024
Reviewed: 24 April 2024
Susan
United KingdomBreakfast,comfy bed
Stayed in April 2024
Reviewed: 23 April 2024
Simon
United KingdomNOTHING
ALL GOOD
Stayed in April 2024
Reviewed: 21 April 2024
Jayne
United KingdomDouble mattress could have been better, starting to roll into the middle.
Staff, efficient and friendly. Whole hotel exceptionally clean and in good order and decoration.
Stayed in April 2024
Reviewed: 21 April 2024
Rory
United KingdomEverything was fine.
All.
Stayed in February 2024
Reviewed: 20 April 2024
Steve
United KingdomNothing really.
Clean and modern. Close to a pub and nice food
Stayed in April 2024
Cannes, France
Tirana, Albania
Quimper, France
St Paul's Bay, Malta
Tokyo, Japan
Chania Town, Greece
Bunmahon, Ireland
Trincomalee, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content